All Mystery shopper surveys articles – Page 15
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WhitepapersAre online shopping opportunities set to dominate grocery post-pandemic?
2021 saw up to 80% of customers in the UK ordering their groceries online and the UK grocery industry is changing like never before.
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NewsLabel shortage threatens supply chain disruption across food, medicine and more
As well as food suppliers, Amazon is said to be on high alert over the potential disruption to deliveries
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NewsColgate toothpastes return to Tesco - some with higher prices
At the time of writing, a search for ‘Colgate’ on the retailer’s website returned 68 SKUs. Only one of these products was ‘unavailable’
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Grocer 33Waitrose secures win with excellent shop floor service
Waitrose impressed our shopper with its strong availability and service this week
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NewsWonky fruit drink brand Flawsome loses listings in Sainsbury’s and Morrisons
Flawsome lost listings on the back of a ‘really tough period’ for the brand, which fell victim to supply chain disruption and the global aluminium shortage
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WhitepapersSustainable CPG: The Complete Guide To Making Your Business Regenerative
In an era of world change, businesses need to understand how to form a circular economy and be regenerative. But how? Read SAP’s step by step guide to achieving this goal.
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Grocer 33Perfect score for shop floor service at Asda in Clapham
Asda’s Clapham Junction superstore in London claimed victory this week with 82 points
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Grocer 33Morrisons’ ‘relaxed’ branch easily wins in this week’s Grocer 33
Its Belle Vale, Liverpool, branch would have managed a near perfect score if two of our items had not been out of stock
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NewsKP Snacks products absent from shelves after ransomware attack
KP Snacks last week warned that disruption to its supply was set to last well into March, according to a letter sent to its customers
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WhitepapersTechnology transformation for food manufacturers: Where to start
With the world seemingly at a crossroads, the megatrends that were once 25 years away have been brought to the fore in a matter of months. The rate at which businesses must now adopt technology is only increasing. This scene presents itself amid continued reports of supply chain challenges, labour shortages and heightened costs. Download the report below to gain insights into understanding the need for technology transformation.
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Grocer 33‘Lovely’ Waitrose wins again as Tesco lags on availability
The shop floor was spacious, clean and well organised
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NewsKP Snacks warns customers of disruption to supply following cyber attack
In a letter seen by Better Retailing, it warned customers that disruption could last ‘until the end of March at the earliest’
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Grocer 33Iceland wins tightest Grocer 33 battle in several months
Our mystery shopper described a trip to its Food Warehouse store in Boulevard Retail Park, Speke, as an “easy, enjoyable shop in a very pleasant environment”
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NewsRice prices on the rise as exports suffer from disruption to supply
There was ‘approximately 1.5 million tonnes of rice stuck at the ports, that India had planned to export this month’, said Mintec
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Comment & OpinionHow ‘just walk out’ stores can use technology and people to boost engagement
For a ‘nation of shopkeepers’, some physical retailers are at risk of putting considerable distance between themselves and their customers, says Tom Hostler of Publicis Poke
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WhitepapersRecruitment, retention and resilience: How can grocery build a workforce fit for the future?
From Brexit to burnout, to ageing workers and the rise of digital commerce, grocery faces a perfect storm of pressures when it comes to recruitment, retention and building in relevant skills across its workforce.
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Grocer 33Waitrose snags win with tidy shop and excellent availability
Waitrose was far out in front this week with a gap of 17 points to runner-up Sainsbury’s
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NewsWalkers kicks off massive ad push as service recovers
The TV and digital push would ‘strengthen the nation’s love for the brand, whilst reminding crisp fans everywhere that simply no other brand compares’, said Walkers
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Grocer 33‘Pleasant’ Tesco Bracknell wins in low-scoring week
This was a highly competitive week despite being generally low-scoring
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NewsTissues shortage as illness and supply woes combine
At the time of writing, Sainsbury’s and Waitrose had flagged the issue with availability notices on their websites