All Mystery shopper surveys articles – Page 20
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Grocer 33‘Excellent’ customer service helps Waitrose claim victory
Waitrose’s winning store had just one out-of-stock and one not-stocked item this week
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NewsSainsbury’s criticised for phasing out receipts for online shoppers
Only shoppers who order their groceries over the phone will be able to request a physical receipt
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NewsM&S extends Sparks Book & Shop reserved shopping scheme
The service allows Sparks loyalty cardholders to reserve a 30-minute arrival time, via the M&S website
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Grocer 33Sainsbury’s takes clear win despite Brexit-induced shortages
Sainsbury’s Sprucefield only had one out of stock line despite supply issues
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WhitepapersGrocery’s ultimate guide to growth
Covid-19 brought forward new purchase habits and behaviours. Post-pandemic, many shoppers will likely continue opting for the convenience of buying groceries online. To adapt quickly and grow sustainably, grocers need to be available to their shoppers anywhere, anytime and on any device.
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WhitepapersWhat has been the real impact of Covid-19 on grocery retail?
The survey of leading retailers in the UK and France delves deep behind the headlines to offer fresh statistics, essential insight and real-life examples from people working across the sector
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NewsThe biggest retail tech advances of 2020
The coronavirus pandemic has demanded solutions to new problems, and ones that can be applied swiftly
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NewsM&S launches instant payments to reduce Christmas queues
Pay With Me allows M&S colleagues to choose customers waiting in line to instantly process their transactions via a handheld device
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Grocer 33Tesco wins thanks to ‘polite’ staff and 100% availability
Our mystery shopper heaped praise on the team at its Bourne Centre, Salisbury branch
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NewsNisa restores availability back to pre-coronavirus levels
Last week Nisa’s overall availability level was 97.7%
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NewsJohn Lewis Partnership expands reserved shopping slot scheme
The expansion follows a four-week pilot at six Waitrose stores and three John Lewis branches in August
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NewsAsda ramps up store Covid security ahead of Christmas peak
The supermarket said it would be deploying extra security on the doors of all its 421 large superstores between 19-24 December
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Grocer 33Asda wins for first time in three months with full marks for service
Asda’s store in Killingbeck impressed with no queues and friendly, polite staff
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Grocer 33Full basket and ‘knowledgeable’ staff secures Morrisons the win
A full basket of 33 items helped Morrisons pick up its first service and availability award for six weeks
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NewsWaitrose expands Deliveroo trial to 40 branches in total
The service will be rolled out to 16 additional branches within the next week
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NewsSainsbury’s and Asda push rollout of virtual queueing systems
Source: Sainsbury’s The tech was first trialled in July at five branches Sainsbury’s has rolled out its virtual queueing system to 42 further stores in a bid to minimise the wait outside of branches under its coronavirus safety protocols. A total of 55 stores will now use ...
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Grocer 33Spacious Waitrose takes a comfortable service victory
Waitrose in Paddock Wood, Kent impressed with ‘friendly and helpful’ staff
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NewsHolland & Barrett sets out stall to eliminate food waste
The health food retailer is aiming to sell around 370,000 items each year with expired best before dates
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NewsTwo-thirds of M&S stores to stay open until midnight from 21 to 23 December
The upmarket retailer wants to better manage customer flow and ensure social distancing is maintained
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Grocer 33‘Clean and well-maintained’ Sainsbury’s beats Tesco and Waitrose by one point
Its Farlington, Portsmouth store took the win thanks to being ‘clean, well maintained and well cared for’