All Mystery shopper surveys articles – Page 20
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NewsThe biggest retail tech advances of 2020
The coronavirus pandemic has demanded solutions to new problems, and ones that can be applied swiftly
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NewsM&S launches instant payments to reduce Christmas queues
Pay With Me allows M&S colleagues to choose customers waiting in line to instantly process their transactions via a handheld device
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Grocer 33Tesco wins thanks to ‘polite’ staff and 100% availability
Our mystery shopper heaped praise on the team at its Bourne Centre, Salisbury branch
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NewsNisa restores availability back to pre-coronavirus levels
Last week Nisa’s overall availability level was 97.7%
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NewsJohn Lewis Partnership expands reserved shopping slot scheme
The expansion follows a four-week pilot at six Waitrose stores and three John Lewis branches in August
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NewsAsda ramps up store Covid security ahead of Christmas peak
The supermarket said it would be deploying extra security on the doors of all its 421 large superstores between 19-24 December
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Grocer 33Asda wins for first time in three months with full marks for service
Asda’s store in Killingbeck impressed with no queues and friendly, polite staff
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Grocer 33Full basket and ‘knowledgeable’ staff secures Morrisons the win
A full basket of 33 items helped Morrisons pick up its first service and availability award for six weeks
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NewsWaitrose expands Deliveroo trial to 40 branches in total
The service will be rolled out to 16 additional branches within the next week
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NewsSainsbury’s and Asda push rollout of virtual queueing systems
Source: Sainsbury’s The tech was first trialled in July at five branches Sainsbury’s has rolled out its virtual queueing system to 42 further stores in a bid to minimise the wait outside of branches under its coronavirus safety protocols. A total of 55 stores will now use ...
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Grocer 33Spacious Waitrose takes a comfortable service victory
Waitrose in Paddock Wood, Kent impressed with ‘friendly and helpful’ staff
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NewsHolland & Barrett sets out stall to eliminate food waste
The health food retailer is aiming to sell around 370,000 items each year with expired best before dates
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NewsTwo-thirds of M&S stores to stay open until midnight from 21 to 23 December
The upmarket retailer wants to better manage customer flow and ensure social distancing is maintained
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Grocer 33‘Clean and well-maintained’ Sainsbury’s beats Tesco and Waitrose by one point
Its Farlington, Portsmouth store took the win thanks to being ‘clean, well maintained and well cared for’
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NewsHarrods launches rapid food delivery service from Knightsbridge store
Customers within a 2.5-mile radius of the store can choose from 60 products and dishes
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NewsSainsbury’s opens first Fresh Food Market store in Kent
Upgrade comes as part of a multi million-pound redevelopment of Sainsbury’s estate
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NewsM&S rolls out contactless click & collect trial to six further stores
The trial comes in partnership with Doddle, which also enables M&S.com returns at 280 Simply Food stores
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WhitepapersThe implications of going out of stock are much bigger than you think
We found it takes an average of 9-10 days to recover search placement when a product is out of stock for 2+ days on both Amazon and Tesco.com
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NewsTesco reopens non-essential areas after shopper backlash
Government guidance is that supermarkets must cordon off ‘non-essential’ areas selling homeware and clothing
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NewsSainsbury’s incentivises SmartShop usage with Nectar points reward
It will reward shoppers with five times their normal Nectar points