All Mystery shopper surveys articles – Page 16
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Comment & OpinionWhy is government so apathetic to the labour crisis hitting UK growers?
Clearly, government sees a decline in the availability of British produce as a sacrifice worth making. But is that really in the interest of consumers?
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Comment & OpinionAre the big four supermarkets using fuel price hikes to subsidise food price increases?
Input costs are soaring. Yet we still have so-called ‘negative’ inflation in the supermarkets, according to the latest Kantar data. So what’s going on?
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Grocer 33Sainsbury’s ‘well presented’ Portadown branch secures win despite availability issues
Retailers struggled with availability this week Sainsbury’s took the lead in what was another problematic week for availability across the board in this week’s G33. Racking up a total of 68 points, the retailer’s Portadown branch was described as “well presented” by our mystery shopper. But though ...
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NewsFood shortages on the rise after brief August respite
Out-of-stock levels climbed steadily through August to hit 4% by early September
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Grocer 33Waitrose prevails as availability limits supermarket service scores across the board
Waitrose in Aylesbury had high store standards but was dragged down by availability issues
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Grocer 33‘Slick’ Tesco Seacroft Extra makes Sunday shop easy
The store was nearly 30 points ahead of its nearest rival
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Comment & OpinionDoes Mere’s low-service, low-price model really have a long-term future in the UK?
If you don’t make shoppers feel something positive during the few moments you have with them, someone else will, says Natalia Bochenska, senior strategic marketing manager at Somo
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Comment & OpinionSupply chains need drastic overhaul to cope with long-term problems and new disruption
The picture on the availability crisis has been partial and piecemeal. Until now.
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Grocer 33Tesco wins with nearly excellent availability, guest retailer Lidl comes second
With 89 points, Tesco nailed an easy win this week
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NewsFood shortages ease… but worst is yet to come as HGV driver crisis continues
As changes to self-isolation rules mean fully vaccinated workers must no longer isolate, new research by The Grocer reveals food shortages have now eased
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WhitepapersGrocery Industry Cheat Guide with Forrester Insight
Grocery has changed dramatically over the past 18 months, but even beyond this, pre-existing conditions, such as digitalisation and e-commerce, have challenged brands.
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Grocer 33Tesco takes Grocer 33 win as product shortages hit rivals’ scores
With a respectable 78 points, the supermarket’s South Queensferry branch was the only strong performer in a low-scoring week
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NewsWarburtons recruits for distribution roles at new Bognor Regis depot
The baker is currently recruiting drivers and warehouse team members to support the operation of its new 35,000 sq ft distribution site
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NewsHGV crisis: empty shelves as supermarkets hit by crisps shortages
Images of empty shelves in the crisps aisles in Co-op hit social media this week, with users claiming they had also seen range gaps in Sainsbury’s
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Grocer 33Morrisons wins with ‘clean, attractive store’ as rivals struggle with availability
Morrisons Bathgate was described as a ‘very clean, attractive store’
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Grocer 33Tesco scores easy Grocer 33 win with excellent stock availability
The large, spacious Tesco Extra in Northampton was well-stocked, “really well laid out” and “not too busy” during our shopper’s Saturday morning visit
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Comment & OpinionSupermarket bosses predicted ‘pingdemic’ chaos. Perhaps ministers should listen to them
Thankfully, supermarket depot staff and food workers will be exempted from self-isolation, although supermarket store staff will not
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Grocer 33Morrisons in Swansea stands out amid average performances
Its success was mainly due to strong availability despite the driver shortage
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Grocer 33Waitrose top but availability is an issue for all retailers ahead of Euros final
The driver crisis, staff shortages and the final of Euro 2020 delivered a perfect storm for our retailers in this Sunday lunchtime shop
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Grocer 33Neat, attractive Waitrose store ‘a pleasure to shop in’
Good availability meant our shopper managed to buy almost everything on her list this week