All Mystery shopper surveys articles – Page 18
-
Grocer 33Waitrose impresses with friendly, helpful employees
Waitrose in Preston was ‘hassle-free’ and the store was clean and tidy
-
NewsDriver shortage leading to availability issues in convenience stores
Spar wholesaler AF Blakemore has been forced to introduce caps on the amount of products retailers
-
Analysis & FeaturesWeezy 15-minute grocery delivery review: does it deliver?
With plans to open 40 more fulfilment centres by the end of the year, Weezy is picking up speed
-
Grocer 33‘Personable’ staff seal win at ‘well laid out’ Waitrose
Waitrose bagged its first store of the week award since early March with its strong standards and service at its Kingsthorpe store
-
WhitepapersConsumer goods in a crisis: YouGov’s International FMCG/CPG Report 2021
The Covid-19 pandemic has created both challenges and opportunities in the fast-moving consumer goods/consumer packaged goods sector, drastically impacting consumer shopping behaviour and consumption habits globally.
-
Grocer 33Sainsbury’s wins by a huge margin with full availability
The stellar performance gave Sainsbury’s its fourth Grocer 33 service and availability victory in the past six weeks
-
NewsKen Murphy: Tesco in ‘no hurry’ to end social distancing
Tesco predicted it would face at least another £200m of pandemic costs in the current financial year
-
NewsCost of delivering online orders halved during pandemic, says report
The soaring popularity of online grocery delivery has made it more cost-effective for supermarkets using stock-pick models
-
NewsMorrisons offers al fresco café dining as England emerges from lockdown
Morrisons has also introduced an ‘Order & Pay’ app
-
WhitepapersSampling aside, what else is influencing consumers to try something new?
With a rapidly growing, fully representative community of over 1,000,000 UK consumers, every year Triyit delivers millions of targeted, in-home sampling experiences.
-
Grocer 33Sainsbury’s wins with top standards in a tight week
Our mystery shopper was full of praise for the store standards, ease of navigation and the service she received
-
Analysis & FeaturesHow convenience stores have upped their online shopping game
The pandemic drove a huge shift in convenience retail, as independents pivoted to home delivery models. So how did they manage the transition so quickly? And will the trend continue?
-
Grocer 33Excellent service delivers win for ‘well-ordered’ Tesco Bracknell
Our mystery shopper visited on a busy Sunday afternoon and, though there was a short queue to enter the store, it was managed efficiently
-
Whitepapers5 ways to make your brand more authentic in the Covid landscape
Making your brand more authentic is a sure fire way to engage with consumers in 2021. After a year of Covid chaos, people are looking for authenticity in the brands they engage with: shopping more locally, choosing brands that show they stand for something and supporting those that show consistency and clarity in their messaging and visuals.
-
Grocer 33Sainsbury’s wins with solid social distancing and hygiene measures
In a low scoring week, only one supermarket managed to avoid any out-of-stocks
-
Grocer 33Tesco takes the crown thanks to top-notch standards
Its Hookwood store in Horley scored 87 points thanks to strong in-store standards and customer service
-
Grocer 33Waitrose website and delivery service impresses our shopper
Waitrose’s arrived promptly, unpacked efficiently and knew the substitutions from memory
-
NewsSainsbury’s opens fifth ‘Neighbourhood Hub’ branch in Billingshurst, West Sussex
Sainsbury’s first piloted the ‘Neighbourhood Hub’ concept at its Woodhall Spa, Lincolnshire branch in 2019
-
Grocer 33Sainsbury’s breaks Waitrose’s winning streak with top-notch service
Sainsbury’s in Darnley, Glasgow impressed this week with excellent service and a recent refit
-
NewsCat and dog owners warned of petfood pouch shortage
The category has been hit by surging demand amid the pandemic, with retailers warning they may not have full availability for several months