All Mystery shopper surveys articles – Page 23
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Grocer 33‘Pristine’ and ‘stress-free’ Asda takes Grocer 33 top spot
Asda has made it two wins in three weeks thanks to “pristine” standards and a “stress-free” shopping experience
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NewsHyperJar’s ‘pay now, buy later’ app available to all retailers next month
The app turns the “turns the notion of buy now, pay later on its head” allowing users to put money into ‘jars’ that they can only spend at designated retailers
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NewsSainsbury’s installs ‘Argos hub’ at second store
The hub – effectively a full Argos branch within a supermarket – is a relocation of a high street branch
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NewsM&S Sparks app hits a million downloads in eight weeks
More than 240,000 shoppers installed Sparks in the first two days of its relaunch
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NewsSainsbury’s begins in-store café reopening
The cafés will reopen in phases this month with safety as top priority, Sainsbury’s told The Grocer
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Grocer 33Sainsbury’s wins thanks to ‘calm and ordered’ store
Sainsbury’s had the highest score of the supermarkets for store standards
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Grocer 33Asda takes first win since May with strong customer service
The team at its branch in Westmead, Farnborough pushed it into the top spot with their ‘polite’ approach to service
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NewsWaitrose to lower minimum spend for online orders to £40
The supermarket is lowering the threshold from £60
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Grocer 33‘Clean and well-ordered’ atmosphere at winning Waitrose
Waitrose continued its impressive form in service and availability this week
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Grocer 33Waitrose Bagshot, Surrey: Grocer 33 store of the week
‘It’s about rewarding staff for their hard work and empowering them to do the right thing for customers’
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Grocer 33Online Grocer 33: Tesco wins as Ocado is second from bottom
Tesco scored with an impressive 90 points
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NewsFortnum & Mason revamps website with focus on service
The new site offers shopping options using a range of international currencies
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Grocer 33‘Helpful and friendly’ staff help Morrisons to take Grocer 33 win
The experience was positive from start to finish
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NewsBooths scraps free hot drinks in loyalty scheme overhaul
Booths will offer loyalty cardholders 5% off selected own label and branded products
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NewsM&S pilots drive-through order collection in Surrey
The Camberley branch has added drive-up collection whereby customers can pick up their orders without leaving their car
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NewsWaitrose experiences technical problems with website and app
The retailer said the glitches were down to continued high demand
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Grocer 33Top marks for staff and a ‘smooth’ shop at Waitrose
Waitrose in Altrincham has come top this week thanks to excellent shop floor service
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Grocer 33Full marks for store team secures Morrisons the win
In a very high scoring week Morrisons has landed its first win in almost two months
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Grocer 33Sainsbury’s wins thanks to ‘polite, friendly’ employees
Its Christchurch store scored strongly across the board including a near-perfect score at the checkout
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NewsWaitrose rolls out drive-through collection service
Some locations also offer John Lewis click & collect and return services