All Mystery shopper surveys articles – Page 23
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Grocer 33Tesco wins for first time in three months with perfect availability
Tesco has won on service and availability for the first time in almost three months
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Analysis & FeaturesFrom zero to hero: How a closed unit transformed into a 24/7 community hub during lockdown
Speaking at The Convenience Conference, Nisa retailer Tabrez Hussain tells Lumina Intelligence’s Ed Sibley how his Coldharbour Lane store quickly established itself as an essential resource for the local area
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NewsPanic buying fears dampened as average basket spend declines
Waitrose this week ended its rationing rules on all product categories aside from toilet paper and flour
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NewsPost Office CEO Nick Read sets out measures to regain postmaster trust
Measures include a non-executive role for a postmaster on the board and a £2m investment in creating 100 area managers to support postmasters
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NewsHotel Chocolat launches monthly NPD subscription service
Subscribers to the ’Virtual Inventing Room’ will get the latest lines before they are approved to hit shelves
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Grocer 33‘Well managed’ Sainsbury’s beats Waitrose by a point as marshalling returns
The store achieved the win thanks to 100% availability, strong store standards and great customer service
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NewsBooths relaunches grocery delivery service for vulnerable customers
Local lockdowns in areas such as Preston and Manchester have led the retailer to offer the deliveries of essential grocery packages again
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NewsHolland & Barrett pilots pre-order app to minimise in-store queues
Shoppers can use the app in 10 branches to browse or search for products, and create a basket
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NewsM&S rewrites online product descriptions to boost e-commerce revenue
The retailer has partnered with a digital content agency to enhance its online content and SEO
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NewsSainsbury’s to double pre-pandemic online slot count by end of October
Some 700,000 online orders per week will be fulfilled via both home delivery and click & collect by the end of next month
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Grocer 33‘Pristine’ and ‘stress-free’ Asda takes Grocer 33 top spot
Asda has made it two wins in three weeks thanks to “pristine” standards and a “stress-free” shopping experience
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NewsHyperJar’s ‘pay now, buy later’ app available to all retailers next month
The app turns the “turns the notion of buy now, pay later on its head” allowing users to put money into ‘jars’ that they can only spend at designated retailers
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NewsSainsbury’s installs ‘Argos hub’ at second store
The hub – effectively a full Argos branch within a supermarket – is a relocation of a high street branch
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NewsM&S Sparks app hits a million downloads in eight weeks
More than 240,000 shoppers installed Sparks in the first two days of its relaunch
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NewsSainsbury’s begins in-store café reopening
The cafés will reopen in phases this month with safety as top priority, Sainsbury’s told The Grocer
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Grocer 33Sainsbury’s wins thanks to ‘calm and ordered’ store
Sainsbury’s had the highest score of the supermarkets for store standards
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Grocer 33Asda takes first win since May with strong customer service
The team at its branch in Westmead, Farnborough pushed it into the top spot with their ‘polite’ approach to service
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NewsWaitrose to lower minimum spend for online orders to £40
The supermarket is lowering the threshold from £60
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Grocer 33‘Clean and well-ordered’ atmosphere at winning Waitrose
Waitrose continued its impressive form in service and availability this week
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Grocer 33Waitrose Bagshot, Surrey: Grocer 33 store of the week
‘It’s about rewarding staff for their hard work and empowering them to do the right thing for customers’