All Mystery shopper surveys articles – Page 27
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Analysis & FeaturesWhat does ‘buy now, pay later’ technology mean for grocery?
Postponed payment schemes are making an impact in fashion and beauty. What could food and drink retailers gain – or lose – from getting involved?
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NewsVegan brands struggling to keep up with soaring demand
More than 400,000 people signed up to follow vegan diets globally during this year’s Veganuary campaign
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Grocer 33‘Bright and spacious’ Tesco beats Waitrose to the win
Tesco’s score was boosted by ‘friendly and willing’ staff and ‘enticing’ gondola-end promotions
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Comment & OpinionSupermarkets of the future will be built on service – so invest in payments
Payments may not seem the most glamorous area to invest in, but retailers should not underestimate the power of convenient services, says Aaron Shields, executive strategy director at Fitch
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Grocer 33‘Pleasant and easy’ shop wins it for Morrisons
There were strong scores for availability across the board this week
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Grocer 33Waitrose wins with friendly staff and well-presented, tidy store
Our mystery shopper said the counters were well-stocked and neatly displayed
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Grocer 33Fast service and impressive staff at winning Morrisons
Morrisons snatched the win with good customer service, a quick checkout and only two items missing
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NewsAsda to roll-out one hour click & collect service
Asda has also rolled out a same-day delivery service across 284 stores
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Grocer 33Sainsbury’s beats Morrisons to win by one point
Our mystery shopper praised the “welcoming, clean and well-presented” store in Torquay
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NewsGreggs struggles to meet demand for vegan steak bake
Greggs has launched a ‘Locate a bake’ website where customers can find the nearest store stocking the item
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NewsCat litter shortage hits supermarkets after supplier Bob Martin’s collapse
Bob Martin was bought by Pets Choice after entering into administration, but delays in transferring listings have caused shortages
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Grocer 33Waitrose kicks off 2020 with a Grocer 33 service & availability win
The rest of the retailers lost marks for poor availability in the aftermath of Christmas and the new year
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NewsTesco ditches cash payment option from Scan as you Shop service
Scan as you Shop will go card-only from 13 January
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NewsNisa Local store in Wales allows shoppers to pay with bitcoin
The store in Barry has partnered with FastBitcoins
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Grocer 33Tesco puts on a winning Grocer 33 display
Enticing displays, ‘excellent’ services and a swift checkout gave Tesco the win on a busy Saturday morning
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Grocer 33Waitrose wins with full basket on Black Friday weekend
The store’s busy team of staff were easy to find and “very helpful”
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Grocer 33Tesco wins with only full basket among rivals
Tesco’s ‘bright’ store in Bracknell was the first in six weeks to manage a full basket
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Grocer 33‘Bright and cheerful’ Tesco takes Grocer 33 win
Tesco came out on top this week with a good all-round performance, while guest retailer Iceland languished in last place
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Grocer 33Sainsbury’s pips Asda to take Grocer 33 win
None of our mystery shoppers left with a full trolley for a fourth consecutive week
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NewsWaitrose and John Lewis trial foreign language badges for staff
The initiative has initially launch in 10 Waitrose stores and seven John Lewis sites this month