All Mystery shopper surveys articles – Page 27
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Grocer 33Fast service and impressive staff at winning Morrisons
Morrisons snatched the win with good customer service, a quick checkout and only two items missing
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NewsAsda to roll-out one hour click & collect service
Asda has also rolled out a same-day delivery service across 284 stores
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Grocer 33Sainsbury’s beats Morrisons to win by one point
Our mystery shopper praised the “welcoming, clean and well-presented” store in Torquay
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NewsGreggs struggles to meet demand for vegan steak bake
Greggs has launched a ‘Locate a bake’ website where customers can find the nearest store stocking the item
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NewsCat litter shortage hits supermarkets after supplier Bob Martin’s collapse
Bob Martin was bought by Pets Choice after entering into administration, but delays in transferring listings have caused shortages
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Grocer 33Waitrose kicks off 2020 with a Grocer 33 service & availability win
The rest of the retailers lost marks for poor availability in the aftermath of Christmas and the new year
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NewsTesco ditches cash payment option from Scan as you Shop service
Scan as you Shop will go card-only from 13 January
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NewsNisa Local store in Wales allows shoppers to pay with bitcoin
The store in Barry has partnered with FastBitcoins
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Grocer 33Tesco puts on a winning Grocer 33 display
Enticing displays, ‘excellent’ services and a swift checkout gave Tesco the win on a busy Saturday morning
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Grocer 33Waitrose wins with full basket on Black Friday weekend
The store’s busy team of staff were easy to find and “very helpful”
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Grocer 33Tesco wins with only full basket among rivals
Tesco’s ‘bright’ store in Bracknell was the first in six weeks to manage a full basket
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Grocer 33‘Bright and cheerful’ Tesco takes Grocer 33 win
Tesco came out on top this week with a good all-round performance, while guest retailer Iceland languished in last place
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Grocer 33Sainsbury’s pips Asda to take Grocer 33 win
None of our mystery shoppers left with a full trolley for a fourth consecutive week
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NewsWaitrose and John Lewis trial foreign language badges for staff
The initiative has initially launch in 10 Waitrose stores and seven John Lewis sites this month
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NewsDeliveroo rolls out click & collect option for consumers
More than 700 restaurants in 13 cities around the UK have already signed up to Pickup
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Grocer 33Tesco staff seal Grocer 33 win with tech to check availability
Impressive shop floor service gave Tesco the win this week
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Grocer 33‘Spotlessly clean’ Waitrose in Buxton wins this week
Our shopper was impressed that the store “clearly made the absolute best of the space”
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NewsTesco launches paid-for Clubcard loyalty scheme
Jason Tarry said the service would be a “no-brainer” for savvy customers
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NewsConvenience sector welcomes Barclays’ U-turn on Post Office cash withdrawals
Barclays had been the only one of 28 banks partnered with the Post Office to refuse to sign new terms
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Grocer 33Morrisons offers Grocer 33 shopper a ‘happy and friendly’ experience
None of our shoppers managed to pick up a full basket this week