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All Mystery shopper surveys articles – Page 29
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Comment & OpinionFeedback: successful companies ask for it - and respond to it
The latest Which? survey on high street shopping reminds us to never forget the customer is king
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NewsSainsbury's shelves Fragrance Shop beauty concession trial
The retailer introduced the concession in Purley Way, Croydon, last September but has now removed it
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NewsFree-to-use ATMs at risk after Supreme Court business rates decision
Property group Colliers International described the move as a kick in the teeth for retail
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Grocer 33Tesco wins with 'helpful staff' and 'exceptional product selection'
This week Tesco in Sutton was ‘clearly busy’ but remained clean and well stocked with helpful staff
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Comment & OpinionWhy Sainsbury's remains compelling despite Asda merger failure
Yes, the Asda deal failed. But Sainsbury’s is a success story across quality, pricing and more, says Jeremy Garlick, partner at Insight Traction
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Grocer 33Tesco wins Grocer 33 battle while Sainsbury's hits new low
On this Friday evening shop Tesco won thanks to decent availability
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NewsStarship adds fish & chips to Milton Keynes robot service
The robots also began serving 2,000 new homes with the addition of the district of Tattenhoe on Saturday
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Grocer 33'Friendly' Waitrose store takes the top spot
Waitrose in Bracknell, Berkshire impressed our shopper with pleasant staff and an ‘exceptionally clean’ store
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NewsMorrisons introduces 'weigh what you need' service
UK households waste on average the equivalent of £500 of groceries per year
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Comment & OpinionSainsbury's till-free store can't offer outstanding service without staff
The customer journey isn’t all about self-service speed – shoppers will always appreciate helpful staff on hand, says Solon Sasson, MD at Bouncepad
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Grocer 33'Busy but bright' Tesco takes Grocer 33 mystery shopping win
Shelves were ‘well stocked, wide and varied’
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NewsPayPoint claims end to banking charges for 2,000 retailers
The payment system provider has used its Net Settlement Facility scheme to reduce banking charges for thousands of retailers
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Grocer 33'Stress-free' Waitrose takes Grocer 33 mystery shopping win
Waitrose staff were ‘friendly and polite’ in what was a ‘pleasant, easy to navigate’ store
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Grocer 33Tesco Bangor staff impress our mystery shopper
Tesco scored full marks for shop floor service with ‘professional, thoughtful and helpful’ staff
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NewsWaitrose wine tastings booked by 500 customers in first 14 months
Waitrose said the initative’s uptake had ‘exceeded our expectations’
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NewsTesco's Clubcard partnership with Uber to end this year
Currently Tesco Clubcard customers can triple the value of their Clubcard vouchers by swapping them for Uber credits
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Comment & OpinionA new way to rate customer satisfaction - and improve it
It’s no longer enough to have merely ‘satisfied’ customers – we have to reach excellence in the way we treat them
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Analysis & FeaturesIs paper packaging really better for the planet than plastic?
Retailers and brands are swapping out plastic for paper and cardboard in response to consumer demand – but is this the right move?
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Grocer 33'Incredible' staff win Grocer 33 for Morrisons
The store also scored highly on its car park and ‘lovely’ interior
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NewsWaitrose offers at-home gin tasting experience
The retailer is working with Fever-Tree for the tastings