All Mystery shopper surveys articles – Page 29
-
NewsMorrisons introduces 'weigh what you need' service
UK households waste on average the equivalent of £500 of groceries per year
-
Comment & OpinionSainsbury's till-free store can't offer outstanding service without staff
The customer journey isn’t all about self-service speed – shoppers will always appreciate helpful staff on hand, says Solon Sasson, MD at Bouncepad
-
Grocer 33'Busy but bright' Tesco takes Grocer 33 mystery shopping win
Shelves were ‘well stocked, wide and varied’
-
NewsPayPoint claims end to banking charges for 2,000 retailers
The payment system provider has used its Net Settlement Facility scheme to reduce banking charges for thousands of retailers
-
Grocer 33'Stress-free' Waitrose takes Grocer 33 mystery shopping win
Waitrose staff were ‘friendly and polite’ in what was a ‘pleasant, easy to navigate’ store
-
Grocer 33Tesco Bangor staff impress our mystery shopper
Tesco scored full marks for shop floor service with ‘professional, thoughtful and helpful’ staff
-
NewsWaitrose wine tastings booked by 500 customers in first 14 months
Waitrose said the initative’s uptake had ‘exceeded our expectations’
-
NewsTesco's Clubcard partnership with Uber to end this year
Currently Tesco Clubcard customers can triple the value of their Clubcard vouchers by swapping them for Uber credits
-
Comment & OpinionA new way to rate customer satisfaction - and improve it
It’s no longer enough to have merely ‘satisfied’ customers – we have to reach excellence in the way we treat them
-
Analysis & FeaturesIs paper packaging really better for the planet than plastic?
Retailers and brands are swapping out plastic for paper and cardboard in response to consumer demand – but is this the right move?
-
Grocer 33'Incredible' staff win Grocer 33 for Morrisons
The store also scored highly on its car park and ‘lovely’ interior
-
NewsWaitrose offers at-home gin tasting experience
The retailer is working with Fever-Tree for the tastings
-
Grocer 33Waitrose's winning mystery shop streak continues
Waitrose’s Reading store was rated highly with a ‘standout’ sushi counter
-
NewsStarship grocery delivery robots reach 50,000-order milestone
They made their 50,000th delivery in Milton Keynes this week, having covered over 200,000 miles in total
-
Grocer 33Second Grocer 33 win in a row for Waitrose
Shelves were ‘fully stocked’ and displays were ‘very attractive’…
-
NewsFortnum & Mason to open flagship store in Hong Kong
The 7,000 sq ft space will be the luxury retailer’s first combined restaurant and store concept outside the UK
-
NewsGridserve seeking retailers for electric car forecourts
The energy company told The Grocer it was in discussions with a major multiple supermarket
-
NewsMorrisons to offer fast electric vehicle charging points
The retailer has announced a deal to provide 20-minute charging points across its UK stores
-
Grocer 33High score for shop floor staff at Waitrose Oadby
The store was “fairly busy” but “didn’t seem too noisy”
-
Grocer 33Victory for 'clean and spacious' Morrisons store
The store felt ‘clean and spacious’ with a ‘particularly pleasing’ layout