![New Logo[55]](https://dmrqkbkq8el9i.cloudfront.net/Pictures/274x183/2/0/1/363201_newlogo55_383907_crop.jpeg)
All Mystery shopper surveys articles – Page 31
-
Grocer 33'Polite and helpful' staff win it for Tesco
Tesco in Brislington, Bristol had full availability and an ‘excellent range’ of services
-
Grocer 33Waitrose provides an 'easy' mystery shop
However, Asda in Harrogate gave an “underwhelming” first impression and “seemed quite dated” according to our shopper
-
NewsWaitrose staff to host 'hands-on' cookery classes
The hands-on workshops are designed to give customers insight into staff’s specialisms
-
Analysis & FeaturesShoplifting: are we giving thieves a licence to steal?
Legislation, policing policy, austerity, the growth of self-checkouts and even bags for life are being blamed for the rise in crime. But what can be done to tackle it?
-
Grocer 33Tesco takes Grocer 33 win with busy Extra store
The ‘very large’ Sandhurst store was ‘clean and well maintained’
-
NewsSainsbury's extends lanyard trial for disabled shoppers
Sainsbury’s provide wearers with support such as opening a new checkout or assisting with finding items
-
Grocer 33Well-staffed Sainsbury's Lincoln takes Grocer 33 win
The store was busy, with a ‘bright, open feel’ and was ‘very clean and well presented’
-
NewsWaitrose adds Sushi Daily to Rapid Delivery service
Customers can choose from 25 different types of sushi prepared in store
-
Comment & OpinionTesco’s counter-cutting move is ruthless but right for the business
Tesco admits at least 4,500 staff are expected to leave the business in the latest in a seemingly never-ending round of cuts
-
NewsLink offers 1,000 store owners access to new 'super-premiums'
Link said the incentive would take effect from April
-
NewsChannel Islands Co-op to continue Hidden Disabilities scheme
Staff have been trained to support and improve the shopping experience for people with hidden disabilities
-
Grocer 33Winning Tesco store offers a friendly experience
Tesco recorded its eighth win of the year, opening up a gap over nearest rivals Sainsbury’s and Asda
-
NewsIceland ranked top UK supermarket for customer satisfaction
It’s the second time in a row Iceland has been the highest rated supermarket in the UK Customer Satisfaction Index
-
Comment & OpinionHow in-store experiences can give Morrisons an edge over discounters
The discounters won’t be beaten on price but Morrisons is a leader in in-store experiences, says Nicky Guest, head of in-store excellence at TCC Global
-
NewsHenderson Group integrates Zapper payment app into EDGEPoS
Zapper is also available in Nisa, Premier, Londis, Best-one, Costcutter and Family Shopper stores
-
Grocer 33'Welcoming' store in Drumchapel wins it for Sainsbury's
Sainsbury’s scored 80 points helped by a high checkout score
-
NewsUnilever revamps Partners for Growth convenience website
Partners for Growth is designed to help retailers minimise lost sales and improve how they trade
-
NewsWaitrose customer service levels up as rivals struggle
Sir Charlie Mayfield hailed “the best operational performance we have seen in a number of years.”
-
NewsDelivery investment would unlock extra sales, survey shows
The study also found current last-mile delivery costs were eating into profit margins
-
Grocer 33'Inviting' displays win it for Tesco
The Havant store ‘looked clean and shelves were well stocked’