Tesco has taken its second win in a row, but it was also the second consecutive week poor availability across the board affected scores.
Performances looked to have been affected by last week’s heatwave and the busy Friday evening timeslot for our mystery shops.
Tesco Extra Danestone in Aberdeen had three out-of-stock items. Our shopper said there was restocking taking place in many aisles, though the trolleys did not create an obstacle. She asked staff for help on five occasions and each time they were “friendly, polite and helpful”.
Our shopper at Morrisons Glastonbury was impressed by the excellent condition of the store, but spotted lots of gaps and low stock levels across the fruit & veg section. Four items were out of stock and she found it difficult to find help, describing the store as “bereft of staff”.
Availability was the main downfall for Iceland in Crawley, with three out of stocks. Our shopper said the store was “bright and colourful” but stocks were low, particularly in fresh produce. She said staff “didn’t seem to be doing much”.
As with Tesco and Iceland, Sainsbury’s Reading had three out of stocks. Staff were generally helpful, but there did not appear to be enough tills open to cope with queues.
Asda’s Farnborough store had five out of stocks and our shopper said it was “poorly stocked” in general. Staff were sometimes hard to find and did not always prove helpful.
Our shopper’s verdict on Waitrose Enfield was “the store did not reflect the high standards Waitrose is known for”.
No comments yet