![New Logo[55]](https://dmrqkbkq8el9i.cloudfront.net/Pictures/274x183/2/0/1/363201_newlogo55_383907_crop.jpeg)
All Mystery shopper surveys articles – Page 35
-
NewsLoyalty cards 'no longer game-changers' finds report
TCC Global research found Aldi and Lidl have the most loyal shoppers
-
NewsMorrisons kicks off Customers First service training push
The new Customers First training initiative centres on ensuring staff are friendly and cheery
-
NewsPayPoint and eBay link for Collect+ partnership
The deal will give eBay customers the option of getting parcels delivered to 2,500 selected Collect+ locations
-
Grocer 33'Spacious and orderly' at winning Tesco store
Our shopper had a ‘very positive first impression of the store’
-
NewsM&S scraps Lunch to You van sales operation
Retailer had revealed plans for a nationwide rollout in 2016
-
NewsCo-op launches food masterclasses to educate staff
The Foodology programme aims to educate and inspire staff
-
Grocer 33Tesco in Swansea takes the win with 85 points
There was a “good level of stock in all sections” with only one unavailable item
-
NewsAvailability of beer lines struggled during World Cup
England’s run to the World Cup semi-finals provided a boost to the grocery sector
-
Comment & OpinionPartnerships are central to the retail landscape's future
Technology partnerships are essential if supermarkets are to meet the heightened expectations of shoppers
-
Grocer 33Morrisons wins with summer products and top marks for staff
The fresh section looked “nice” though some areas were sparse
-
NewsAld, Lidl and Iceland to close early if England makes World Cup final
Lidl, the sponsor of the England football team, will open half an hour earlier than usual at 9.30am
-
Grocer 33Plenty of staff at winning Sainsbury's store
Our shopper found ‘a lot of staff present’ on this busy Saturday morning, who were ‘very pleasant and helpful’
-
NewsIceland is top supermarket for customer service
The supermarket scored 84/100 based on customer satisfaction
-
Grocer 33Roomy Morrisons Ty Glas store takes win
The store dropped points on availability, but looked “clean and well ordered” with “ample” room to move around
-
NewsCO2 crisis: Now frozen food is hit as retailers run low on dry ice
Some retailers have started limiting online deliveries of frozen items
-
Grocer 33Asda's Hellesdon store in Norwich seals Grocer 33 win
Our shopper found “all encounters with staff were pleasant” and really liked the “excellent range of services” on offer
-
NewsBeer, fizzy drinks, chicken and meat hit by CO2 shortages
Supplies are running dangerously low right in the middle of World Cup fever and the crucial summer barbecue season
-
NewsThe Co-op rolls out new tablets for staff
The new “ruggedised” terminals have been equipped with dedicated software designed to simplify tasks for staff
-
NewsSainsbury's stays on top as it raises the bar on availability
Sainsbury’s scooped the Grocer Gold Awards for both availability and service for the sixth year in a row
-
Grocer 33Improved Morrisons Livingston store takes win
The store was “clean and tidy and well merchandised”, scoring full marks for shop floor service and checkout