All Mystery shopper surveys articles – Page 32
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Grocer 33Tesco takes Grocer 33 win with busy Extra store
The ‘very large’ Sandhurst store was ‘clean and well maintained’
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NewsSainsbury's extends lanyard trial for disabled shoppers
Sainsbury’s provide wearers with support such as opening a new checkout or assisting with finding items
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Grocer 33Well-staffed Sainsbury's Lincoln takes Grocer 33 win
The store was busy, with a ‘bright, open feel’ and was ‘very clean and well presented’
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NewsWaitrose adds Sushi Daily to Rapid Delivery service
Customers can choose from 25 different types of sushi prepared in store
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Comment & OpinionTesco’s counter-cutting move is ruthless but right for the business
Tesco admits at least 4,500 staff are expected to leave the business in the latest in a seemingly never-ending round of cuts
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NewsLink offers 1,000 store owners access to new 'super-premiums'
Link said the incentive would take effect from April
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NewsChannel Islands Co-op to continue Hidden Disabilities scheme
Staff have been trained to support and improve the shopping experience for people with hidden disabilities
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Grocer 33Winning Tesco store offers a friendly experience
Tesco recorded its eighth win of the year, opening up a gap over nearest rivals Sainsbury’s and Asda
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NewsIceland ranked top UK supermarket for customer satisfaction
It’s the second time in a row Iceland has been the highest rated supermarket in the UK Customer Satisfaction Index
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Comment & OpinionHow in-store experiences can give Morrisons an edge over discounters
The discounters won’t be beaten on price but Morrisons is a leader in in-store experiences, says Nicky Guest, head of in-store excellence at TCC Global
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NewsHenderson Group integrates Zapper payment app into EDGEPoS
Zapper is also available in Nisa, Premier, Londis, Best-one, Costcutter and Family Shopper stores
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Grocer 33'Welcoming' store in Drumchapel wins it for Sainsbury's
Sainsbury’s scored 80 points helped by a high checkout score
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NewsUnilever revamps Partners for Growth convenience website
Partners for Growth is designed to help retailers minimise lost sales and improve how they trade
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NewsWaitrose customer service levels up as rivals struggle
Sir Charlie Mayfield hailed “the best operational performance we have seen in a number of years.”
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NewsDelivery investment would unlock extra sales, survey shows
The study also found current last-mile delivery costs were eating into profit margins
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Grocer 33'Inviting' displays win it for Tesco
The Havant store ‘looked clean and shelves were well stocked’
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Comment & OpinionThere's a business case for longer Christmas breaks
Earlier closing on Christmas Eve would lead to more goods being bought before the break
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NewsPayPoint retailers app made available on Apple devices
The payment services provider originally launched the app for users of Android operating systems
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Grocer 33Staff 'go the extra mile' at Tesco
The ‘outstandingly calm, helpful and friendly staff’ left our shopper feeling ‘relaxed and happy’
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NewsPatisserie Valerie pairs with Yoyo for customer loyalty app
The combined mobile payment and loyalty app will launch in February at 155 outlets