All Mystery shopper surveys articles – Page 36
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NewsSlow checkouts frustrate shoppers most, finds poll
Out of stocks and trouble finding products also led to shopper frustration
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NewsTesco to overhaul its Clubcard with on-demand vouchers
A year ago Tesco relaunched the Clubcard with a new look and contactless technology
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NewsLoyalty cards 'no longer game-changers' finds report
TCC Global research found Aldi and Lidl have the most loyal shoppers
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NewsMorrisons kicks off Customers First service training push
The new Customers First training initiative centres on ensuring staff are friendly and cheery
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NewsPayPoint and eBay link for Collect+ partnership
The deal will give eBay customers the option of getting parcels delivered to 2,500 selected Collect+ locations
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Grocer 33'Spacious and orderly' at winning Tesco store
Our shopper had a ‘very positive first impression of the store’
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NewsM&S scraps Lunch to You van sales operation
Retailer had revealed plans for a nationwide rollout in 2016
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NewsCo-op launches food masterclasses to educate staff
The Foodology programme aims to educate and inspire staff
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Grocer 33Tesco in Swansea takes the win with 85 points
There was a “good level of stock in all sections” with only one unavailable item
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NewsAvailability of beer lines struggled during World Cup
England’s run to the World Cup semi-finals provided a boost to the grocery sector
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Comment & OpinionPartnerships are central to the retail landscape's future
Technology partnerships are essential if supermarkets are to meet the heightened expectations of shoppers
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Grocer 33Morrisons wins with summer products and top marks for staff
The fresh section looked “nice” though some areas were sparse
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NewsAld, Lidl and Iceland to close early if England makes World Cup final
Lidl, the sponsor of the England football team, will open half an hour earlier than usual at 9.30am
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Grocer 33Plenty of staff at winning Sainsbury's store
Our shopper found ‘a lot of staff present’ on this busy Saturday morning, who were ‘very pleasant and helpful’
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NewsIceland is top supermarket for customer service
The supermarket scored 84/100 based on customer satisfaction
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Grocer 33Roomy Morrisons Ty Glas store takes win
The store dropped points on availability, but looked “clean and well ordered” with “ample” room to move around
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NewsCO2 crisis: Now frozen food is hit as retailers run low on dry ice
Some retailers have started limiting online deliveries of frozen items
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Grocer 33Asda's Hellesdon store in Norwich seals Grocer 33 win
Our shopper found “all encounters with staff were pleasant” and really liked the “excellent range of services” on offer
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NewsBeer, fizzy drinks, chicken and meat hit by CO2 shortages
Supplies are running dangerously low right in the middle of World Cup fever and the crucial summer barbecue season
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NewsThe Co-op rolls out new tablets for staff
The new “ruggedised” terminals have been equipped with dedicated software designed to simplify tasks for staff