All Mystery shopper surveys articles – Page 40
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NewsM&S turns to Starcount for customer insight transformation
Starcount is run by Tesco Clubcard developers Edwina Dunn and Clive Humby
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Comment & OpinionSuppliers will take up service roles
The shifting sands of grocery route-to-market are provoking breakthrough thinking from sales leaders….
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NewsConvenience stores hit out at changes to ATM fees
Link intends to implement a phased reduction in interchange from 1 July
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Grocer 33Top marks for service at Morrisons store
The store was “kept to a high standard” and was “clean and tidy”
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NewsUK's rural shops invested over £315m to boost in-store service
The 2018 Rural Shop Report found that retailers were introducing contactless payments, in-store bakeries and Post Office
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Grocer 33Waitrose store takes win by a big margin
With only two unstocked items and a “well laid out store” Waitrose scored full marks for shop floor service…
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NewsMotor Fuel Group on track to install 200 rapid EV charging points
MFG signed a partnership deal with ChargePoint Services at the end of August to roll out rapid chargers
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Grocer 33Tesco St Rollox, Glasgow is 'shopper's heaven'
Tesco in the St Rollox Business Park, Glasgow, won this week with an impressive 90 points
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NewsSMEs urged not to fear the rise of robot automation
One Poll quizzed 500 c-suite executives from SMEs with 50-999 employees and found 57% had concerns about robotics
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Grocer 33Tesco Dundee Riverside offers a 'stress-free' shop
In a high-scoring week, Tesco takes the win, with its Dundee Riverside store scoring top marks for availability
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NewsWaitrose trials bespoke nutritionist services in two stores
Service is being offered at the supermarket’s Canary Wharf and Kingston upon Thames branches
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Grocer 33Tesco Driffield takes Grocer 33 victory in a busy period
The “very pleasant” member of staff on checkout “immediately opened the till” upon seeing our shopper approach
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NewsJohn Lewis extends cut-off date for click & collect
Shoppers have an extra day to collect from John Lewis branches, but Waitrose customers will need to place orders by Friday
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NewsNisa member introduces one-hour delivery service for his store
Nisa Oxbridge store manager Russell Andrews has launched Nisa Now with online food delivery company One Delivery
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Grocer 33Sainsbury's Harrogate is on top at Christmas
The seasonal items in this week’s basket were ‘easy to locate…on promotional stands at the end of the aisles’
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NewsAnger as Tesco overrides online accounts to accept substitutions
The move has led to a stream of complaints from shoppers angry at the settings being changed without their consent…
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Grocer 33Asda High Wycombe takes win by just one point
The store scored well on checkout service, with our shopper describing the member of staff there as ’friendly and efficient’
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Grocer 33'Welcoming' Asda Hunt's Cross store wins Grocer 33
Our shopper was particularly impressed with the staff member who took her “all the way to the other end of the store”
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Grocer 33'Cheerful' Asda Swanley wins with huge score
Our shopper was impressed by the “cheerful atmosphere” and the full availability of the items…
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NewsWaitrose trials home wine tasting service in London area
The service was tested for six weeks among Waitrose staff before launch