All Mystery shopper surveys articles – Page 45
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Comment & OpinionGet mobile match fit in the machine learning age
You can’t just jump into the future – there has to be a solid bedrock and in the case of retail, that bedrock is mobile
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Grocer 33Waitrose Swaffham wins Grocer 33 thanks to 'willing' staff
Lots of unobtrusive shelf stacking meant 100% availability, and staff were “quick to respond”
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Grocer 33Tesco Knockagoney Road wins on a busy Saturday
Staff “were very cheerful, helpful and knowledgeable about stock”
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Comment & OpinionYou must measure customers to manage them
What’s your top store? Which are your fastest growing categories? What’s the net profit on your in-store bakeries?
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Grocer 33Sainsbury's Shrewsbury takes Grocer 33 win in Easter week
Our shopper noted an “impressively large” display of Easter eggs at the front of the store
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Comment & OpinionHow chatbots can give brands character
The news brands are already scaling back on their chatbots will be news to fmcg firms still at the ‘chat wot?’ stage
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NewsSainsbury's to roll out SmartShop app more widely
The in-store shopping app will go out to a “much bigger” audience over the course of 2017
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NewsWaitrose launches supper club at new Haywards Heath store
The retailer will offer three-course meals for £35 in the store’s mezzanine-level café on eight dates
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NewsTesco to cut more night shifts and 24-hour opening at stores
Tesco is ploughing ahead with more changes to its service model at a further 69 stores, with 3,000 staff facing redundancy as a result
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NewsEuropean pizza delivery giant Telepizza to launch in the UK
The first outlet in Hounslow will be followed by nine company-owned restaurants and two franchise sites
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Grocer 33Tesco takes second Grocer 33 win with Consett store
Our shopper said it looked “very modern and eco with its wood and mirrored glass” exterior
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NewsPoundland has eye on the availability prize
Trading director Barry Williams said this week there was a “huge prize” for the discounter if it addressed availability
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Comment & OpinionFight this PayPoint landgrab
Steve Parfett is unimpressed with PayPoint’s new EPoS system for indies
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Comment & OpinionFarewell free coffee at Waitrose - it was fun while it lasted
A loss leader like Waitrose’s free coffee is stupid if all it does is make a loss
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NewsWaitrose cuts out coffee 'freeloaders' with rule tweak
Waitrose is to put a stop to people who pick up free coffee in stores without making a purchase
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Grocer 33'Colourful' Tesco Montrose with helpful staff wins
Despite “many gaps on shelves and lots of places where empty display boxes had been left”, Tesco Montrose wins this week
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NewsMorrisons hails success of in-store gap-filling order system
The system was launched last summer and rolled out to all 491 stores in three waves
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Grocer 33Refurbished Sainsbury's Walton takes Grocer 33 win
Sainsbury’s in Walton, Liverpool, gave an “excellent first impression” after a recent “major refurbishment”
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NewsTout's plans extra services for Somerset Budgens amid backlash
Local council is still opposed to opening in Cleve, which will include a pub, café, hairdresser and beauty salon