All Mystery shopper surveys articles – Page 43
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NewsWarner's Budgens rolls out Ubamarket app across its estate
Supermarket shopping app Ubamarket is to roll out across the entire Warner’s Budgens estate next month
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NewsJTI supply problems hit tobacco wholesale
Tobacco giant Japan Tobacco International has run into supply issues resulting in serious availability issues for UK customers
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Comment & OpinionPut customers first, like Tesco. It works
It has been a difficult few years for Tesco, even if the broad consensus is that it has turned the corner
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Analysis & FeaturesTurf Wars: the battle between Walmart and Amazon
As Amazon and Walmart battle it out for territory in the US, we analyse how they measure up on the key tactical areas
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NewsClubcard confusion as Tesco's new fobs prove non-contactless
The fobs, used by many shoppers as an alternative to the card, have left staff having to manually scan points
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Grocer 33Sainsbury's Longstone Edinburgh wins G33 with huge score
The checkout experience was great with a “very nice elderly gentleman chatting whilst scanning”…
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NewsMarks & Spencer links with Wasabi for sushi counter trial
The trial will run at five M&S stores, four of which are in London
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NewsTesco to close accounts of tens of thousands of bank customers
Tesco Bank has written to Clubcard Plus account holders to warn them that all accounts will be closed
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NewsiPads boost shop floor service at Sainsbury's
Sainsbury’s is giving out iPads to store management teams to encourage them to spend more time on the shop floor
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Grocer 33Lawrence Hene of Ocado on winning the G33 online star order
“We’ve done a lot of work this year on this both by looking at processes internally and working with the supply chain”
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Grocer 33'Excellent' Ocado website seals online 33 win
It only took 26 minutes to complete the order on Ocado’s “excellent” website
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Grocer 33Sainsbury's large Washington store takes Grocer 33 win
Staff were “quick and willing” when asked for help and only one item on the list could not be found…
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Grocer 33Tesco Dover takes Grocer 33 win with big score
The “store has an open-plan entrance, which is very inviting”
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Grocer 33Tesco Whitfield, Dover: Grocer 33 store of the week
“I’m very proud of the team, it’s a fantastic achievement”
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NewsOne-hour delivery best for Sainsbury's, Ocado & Waitrose
Their shoppers are most likely to switch if they can get a more convenient service elsewhere
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Grocer 33'Light & airy' Sainsbury's Hessle takes Grocer 33 win
“The store is light and airy with plenty of space between aisles and is clearly signed throughout”
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NewsMySupermarket launches Metrico availability 'assistant'
Tool tracks delivers out-of-stock email alerts and shows availability for particular regions
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Grocer 33Morrisons wins despite busy store
Strong customer service all round helped Morrisons Doxford emerge as this week’s winner
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Comment & OpinionThe new realities of retail
Virtual Reality, smart voice assistants, machine learning and progressive web apps are all gaining recognition
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Grocer 33Sainsbury's Dundee wins with score of 88
Staff were “engaging” and Cameron on the checkout was “friendly and efficient”