All Mystery shopper surveys articles – Page 38
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NewsDeliveroo to give all its employees share options
The longer staff are employed by the company, the more shares they will be able to accumulate
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NewsOne in four teen mystery shoppers able to buy knives
One in six retailers also failed test purchases for alcohol, according to Serve Legal
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Comment & OpinionPut customers centre-stage
Customer satisfaction and brand value have featured highly in industry news recently
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NewsFmcg brands struggle in Google Smart Speaker ‘buy’ test
A bug exposed by The Grocer reveals speaker directs users to a service that only works abroad
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Grocer 33Morrisons staff praised for excellent service
Our shopper was delighted to see a “fantastic amount of choice” and praised the shop floor service…
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NewsSainsbury's teams up with Eagle Eye for Nectar Isle of Wight trial
Eagle Eye AIR technology allows users to redeem digital offers and rewards at scale and across multiple channels
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NewsM&S considers installation of toy and optician concessions
M&S is trialling optician concessions at five of its stores
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NewsStuart delivery adds three new UK cities
The rapid delivery specialist has expanded to Bristol, Manchester and Liverpool
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News'Speedy and friendly' Sainsbury's takes the win
Sainsbury’s had rather a good week, and this might be the icing on the cake…
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NewsEasyFood takeaway delivery service in talks with grocers
The service was launched in Birmingham last week and already has 200 subscriber restaurants
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NewsQuiqup extends one-hour delivery service to Dubai
This comes after the company raised £20m in private funding to fuel geographical expansion
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NewsQuiqup plans grocery delivery service in Manchester
Quiqup began operating in Manchester earlier this month after raising £20m in private funding last May to fuel geographical expansion
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Grocer 33Sainsbury's takes third Grocer 33 win in a row
The store was “really busy” on this Saturday afternoon but was “clean” and had “a lot of staff filling shelves”
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NewsNew Deliveroo website offers discounts to partner restaurants
The firm’s new support site also offers benefits for restaurant staff including savings on cinema tickets
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Grocer 33Sainsbury's beats nearest rival by 25 points
Our shopper found the experience “stress-free” and “a breeze”
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NewsSainsbury's trials UK's first cargo bike grocery delivery
Zero-emission bikes will deliver up to 100 online orders a day
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NewsMidcounties Co-operative adopts Happerley traceability scheme
Customers can view the provenance of ingredient supply chains encompassing more than 200 food and drink ranges via a QR code
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Comment & OpinionSainsbury's Nectar trial: saying thank you in a meaningful way
When Sky announced Sky VIP, its loyalty programme, in 2017 I felt ripples of admiration among loyalty professionals
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Grocer 33Sainsbury's takes Grocer 33 win by 19 points
All items were in stock and “fairly easy to find”
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News'Free' delivery must apply to all parts of UK, ASA rules
The ASA said some retailers had been ‘misleading’ consumers with unconditional UK delivery claims