All Mystery shopper surveys articles – Page 41
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NewsSMEs urged not to fear the rise of robot automation
One Poll quizzed 500 c-suite executives from SMEs with 50-999 employees and found 57% had concerns about robotics
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Grocer 33Tesco Dundee Riverside offers a 'stress-free' shop
In a high-scoring week, Tesco takes the win, with its Dundee Riverside store scoring top marks for availability
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NewsWaitrose trials bespoke nutritionist services in two stores
Service is being offered at the supermarket’s Canary Wharf and Kingston upon Thames branches
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Grocer 33Tesco Driffield takes Grocer 33 victory in a busy period
The “very pleasant” member of staff on checkout “immediately opened the till” upon seeing our shopper approach
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NewsJohn Lewis extends cut-off date for click & collect
Shoppers have an extra day to collect from John Lewis branches, but Waitrose customers will need to place orders by Friday
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NewsNisa member introduces one-hour delivery service for his store
Nisa Oxbridge store manager Russell Andrews has launched Nisa Now with online food delivery company One Delivery
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Grocer 33Sainsbury's Harrogate is on top at Christmas
The seasonal items in this week’s basket were ‘easy to locate…on promotional stands at the end of the aisles’
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NewsAnger as Tesco overrides online accounts to accept substitutions
The move has led to a stream of complaints from shoppers angry at the settings being changed without their consent…
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Grocer 33Asda High Wycombe takes win by just one point
The store scored well on checkout service, with our shopper describing the member of staff there as ’friendly and efficient’
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Grocer 33'Welcoming' Asda Hunt's Cross store wins Grocer 33
Our shopper was particularly impressed with the staff member who took her “all the way to the other end of the store”
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Grocer 33'Cheerful' Asda Swanley wins with huge score
Our shopper was impressed by the “cheerful atmosphere” and the full availability of the items…
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NewsWaitrose trials home wine tasting service in London area
The service was tested for six weeks among Waitrose staff before launch
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Grocer 33Sainsbury's smooths the way in Wales
Sainsbury’s in Swansea won this week with a very high score in this early Saturday morning shop
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NewsPayPoint launches EPoS Pro and new mobile app
EPoS Pro is located on the PayPoint One platform, and uses cloud-based technology
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NewsWaitrose introduces click & collect queue-busting strategies
A new system of self-service check-in rolls out across 140 branches this week ahead of Black Friday
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NewsSainsbury's trials takeaway pizza service at three stores
The pizza counters will be tested at Cambridge Eddington, Redhill and Bradford branches for 12 weeks
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NewsCash & carry research shows confusing depots leak sales
Research was conducted over eight days in Dhamecha’s Hayes depot
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NewsPlanet Organic to offer same-day delivery to London customers
Delivery is available in one-hour time slots and will cost between £9.50 and £15…
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NewsArgos to extend Fast Track delivery via new fulfilment sites
The 200,000 sq ft of extra space will open up four-hour delivery option to six million more households
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Grocer 33Tesco's Hull branch takes another Grocer 33 win
There were good Halloween displays and “some staff were in costume”