All Mystery shopper surveys articles – Page 44
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NewsLeon to open two outlets at Roadchef service stations
The new restaurants will create nearly 60 jobs combined at the two sites…
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NewsTesco to merge grocery and GM for click & collect
The rollout comes amid a rationalisation of Tesco’s GM services
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Grocer 33Tesco Warrington wins with 'big and airy' store
Staff “knew their stock and didn’t mind being interrupted”…
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Grocer 33Waitrose improves service to move up Grocer 33 league
In the 51-week nationwide competition, Waitrose scored 69.5 out of 100 on average for its weekly mystery shops
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Grocer 33'Huge' Tesco Bradford takes Grocer 33 win
The store’s “health and beauty section looked more glamorous with extra lighting”
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Grocer 33Waitrose Daventry takes dominant Grocer 33 victory
“The entrance is attractive and inside feels spacious with nice-looking displays”
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Grocer 33Tesco Cheltenham takes Grocer 33 win thanks to helpful staff
Despite a “disorganised and chaotic” first impression, Tesco Cheltenham took first place this week…
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Grocer 33Waitrose Swindon takes win in low-scoring Grocer 33 week
“The car park wasn’t well signed” but the “front of the store was lovely and clean with loads of fresh flowers for sale”
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NewsExpress delivery service Quiqup raises £20m to fund growth
The startup has begun operating a delivery service for Whole Foods Market, Burger King and Tesco in London
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NewsBlakemore Wholesale launches on-the-go order app
The app, free for iOS and Android, offers a range of services including Click & Collect and Click & Deliver
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NewsAmazon trademark applications indicate checkout-free plan for UK
The online retailer filed a trademark for the slogan ‘Every queue is a defect’ on 11 May
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News71% of supermarket customers unhappy with shopper experience
Supermarkets came third behind independents and pharmacies in the YouGov survey
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Grocer 33Sainsbury's Nine Elms wins with 'new and large' store
A convincing score of 92 put Sainsbury’s Nine Elms at the top this week
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NewsClick & collect shopping problems decline, survey shows
But consumers are increasingly frustrated with home delivery, found research by JDA and Centiro…
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Grocer 33Morrisons Crewe wins G33 service battle with huge score of 94
In the entrance lots of customers were looking at “impressive” summer displays – though the floor “needed sweeping”
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Comment & OpinionGet mobile match fit in the machine learning age
You can’t just jump into the future – there has to be a solid bedrock and in the case of retail, that bedrock is mobile
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Grocer 33Waitrose Swaffham wins Grocer 33 thanks to 'willing' staff
Lots of unobtrusive shelf stacking meant 100% availability, and staff were “quick to respond”
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Grocer 33Tesco Knockagoney Road wins on a busy Saturday
Staff “were very cheerful, helpful and knowledgeable about stock”
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Comment & OpinionYou must measure customers to manage them
What’s your top store? Which are your fastest growing categories? What’s the net profit on your in-store bakeries?