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All Mystery shopper surveys articles – Page 44
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Grocer 33Waitrose Swaffham wins Grocer 33 thanks to 'willing' staff
Lots of unobtrusive shelf stacking meant 100% availability, and staff were “quick to respond”
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Grocer 33Tesco Knockagoney Road wins on a busy Saturday
Staff “were very cheerful, helpful and knowledgeable about stock”
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Comment & OpinionYou must measure customers to manage them
What’s your top store? Which are your fastest growing categories? What’s the net profit on your in-store bakeries?
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Grocer 33Sainsbury's Shrewsbury takes Grocer 33 win in Easter week
Our shopper noted an “impressively large” display of Easter eggs at the front of the store
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Comment & OpinionHow chatbots can give brands character
The news brands are already scaling back on their chatbots will be news to fmcg firms still at the ‘chat wot?’ stage
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NewsSainsbury's to roll out SmartShop app more widely
The in-store shopping app will go out to a “much bigger” audience over the course of 2017
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NewsWaitrose launches supper club at new Haywards Heath store
The retailer will offer three-course meals for £35 in the store’s mezzanine-level café on eight dates
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NewsTesco to cut more night shifts and 24-hour opening at stores
Tesco is ploughing ahead with more changes to its service model at a further 69 stores, with 3,000 staff facing redundancy as a result
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NewsEuropean pizza delivery giant Telepizza to launch in the UK
The first outlet in Hounslow will be followed by nine company-owned restaurants and two franchise sites
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Grocer 33Tesco takes second Grocer 33 win with Consett store
Our shopper said it looked “very modern and eco with its wood and mirrored glass” exterior
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NewsPoundland has eye on the availability prize
Trading director Barry Williams said this week there was a “huge prize” for the discounter if it addressed availability
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Comment & OpinionFight this PayPoint landgrab
Steve Parfett is unimpressed with PayPoint’s new EPoS system for indies
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Comment & OpinionFarewell free coffee at Waitrose - it was fun while it lasted
A loss leader like Waitrose’s free coffee is stupid if all it does is make a loss
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NewsWaitrose cuts out coffee 'freeloaders' with rule tweak
Waitrose is to put a stop to people who pick up free coffee in stores without making a purchase
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Grocer 33'Colourful' Tesco Montrose with helpful staff wins
Despite “many gaps on shelves and lots of places where empty display boxes had been left”, Tesco Montrose wins this week
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NewsMorrisons hails success of in-store gap-filling order system
The system was launched last summer and rolled out to all 491 stores in three waves
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Grocer 33Refurbished Sainsbury's Walton takes Grocer 33 win
Sainsbury’s in Walton, Liverpool, gave an “excellent first impression” after a recent “major refurbishment”
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NewsTout's plans extra services for Somerset Budgens amid backlash
Local council is still opposed to opening in Cleve, which will include a pub, café, hairdresser and beauty salon
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NewsSalad crisis over as courgette and lettuce supply stabilises
Supplementary imports from the US have now stopped, as yields across Europe have picked up
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Grocer 33Tesco Shrewsbury takes Grocer 33 win with huge store
Staff went out of their way to help, and one “walked half the length of the store” to show our shopper to an item