All Mystery shopper surveys articles – Page 49
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Analysis & FeaturesAsda's poor service and availability laid bare by G33
Sainsbury’s scooped the Grocer 33 awards for both customer service and availability at this week’s Grocer Gold Awards
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Grocer 33Tesco Hockley wins with full marks for its staff
One member of staff used a store app on his phone to help our shopper find an item
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NewsTesco to take 50 more stores into twilight zone
Tesco said 2,000 staff had entered a 45-day consultation period over the changes
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NewsAll myWaitrose customers to get Quick Check app access
Waitrose first trialled the app in March at three branches
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NewsBestway invests £250,000 into customer service improvements
The wholesaler has commissioned an independent research company to conduct interviews with customers
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Grocer 33Waitrose Newton Mearns wins with 'warm' customer service
A warm welcome from customer services set the right tone from the start in this five-year-old store
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NewsMorrisons introduces one-plus-one queue system in stores
The ‘Customers don’t queue’ initiative has been quietly launched internally over recent weeks
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Grocer 33Tesco Bathgate hits a high on sunny holiday
Tesco’s Bathgate, West Lothian store was particularly busy - but staff responded admirably
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Analysis & FeaturesFix. Rebuild. Grow. Potts' three-step plan for Morrisons
The growth Potts has delivered is significant given how Morrisons had performed before. So how has he pulled it off?
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Grocer 33Tesco Riverside Dundee wins with 'simple, orderly' store
Our shopper liked the “excellent and varied range of goods and that it relied on simplicity and orderliness of presentation
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Grocer 33Morrisons Tŷ Glas, Cardiff service proves 'excellent'
When our shopper asked where an item was, one member of staff “took me to the location and asked if he could help with anything else”
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NewsUK food retail sector "best in Europe for customer satisfaction"
Index gives UK food retail sector a customer satisfaction rating of 81.1 out of 100
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NewsCo-op Group appoints ACI Worldwide to run card payment operations
System will go live across The Co-op estate early next year
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Grocer 33Waitrose Cirencester claims narrow G33 service win
On this Saturday afternoon shop, Waitrose Cirencester claimed a narrow victory thanks to helpful shop floor staff
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Grocer 33'Welcoming' Waitrose Dorking takes G33 win
Although the layout was “slightly odd”, Waitrose Dorking was a model of consistency
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Comment & OpinionWhy we’re not ready for customer service robots… yet
Brands have already started messaging people within Facebook’s billion-user-strong Messenger app
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NewsWaitrose comes top in Twitter customer service survey
Mystery shoppers were used to gauge the reaction times, friendliness and quality of responses of major grocery retailers
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Comment & OpinionPost Office changes are a mistake
Busy, viable and truly local businesses are having a gun held to their head
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Comment & OpinionIt takes bravery to be disruptive
The world of retail is being continuously disrupted; whether it be from new technologies, changes to regulation or consumer needs