All Mystery shopper surveys articles – Page 49
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NewsLidl and Aldi overtake rivals in customer satisfaction survey
ICS director Brian Weston says findings represent “serious challenges” for the established players
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Comment & OpinionCustomer focus is a story all staff must tell
Imagine a world where every employee understands what their company wants to achieve
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Grocer 33Morrisons service impresses at Bredbury
Morrisons Bredbury impressed this week with high store standards and great shop floor service
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NewsWaitrose lists 2,000 own-label lines on British Corner Shop site
Supermarket strikes deal with online supermarket for British expats
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Grocer 33Sainsbury's Barnwood wins with 'calm, uneventful' shop
Sainsbury’s Barnwood won this week with its “clean, bright and spacious store”
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Analysis & FeaturesAsda's poor service and availability laid bare by G33
Sainsbury’s scooped the Grocer 33 awards for both customer service and availability at this week’s Grocer Gold Awards
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Grocer 33Tesco Hockley wins with full marks for its staff
One member of staff used a store app on his phone to help our shopper find an item
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NewsTesco to take 50 more stores into twilight zone
Tesco said 2,000 staff had entered a 45-day consultation period over the changes
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NewsAll myWaitrose customers to get Quick Check app access
Waitrose first trialled the app in March at three branches
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NewsBestway invests £250,000 into customer service improvements
The wholesaler has commissioned an independent research company to conduct interviews with customers
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Grocer 33Waitrose Newton Mearns wins with 'warm' customer service
A warm welcome from customer services set the right tone from the start in this five-year-old store
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NewsMorrisons introduces one-plus-one queue system in stores
The ‘Customers don’t queue’ initiative has been quietly launched internally over recent weeks
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Grocer 33Tesco Bathgate hits a high on sunny holiday
Tesco’s Bathgate, West Lothian store was particularly busy - but staff responded admirably
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Analysis & FeaturesFix. Rebuild. Grow. Potts' three-step plan for Morrisons
The growth Potts has delivered is significant given how Morrisons had performed before. So how has he pulled it off?
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Grocer 33Tesco Riverside Dundee wins with 'simple, orderly' store
Our shopper liked the “excellent and varied range of goods and that it relied on simplicity and orderliness of presentation
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Grocer 33Morrisons Tŷ Glas, Cardiff service proves 'excellent'
When our shopper asked where an item was, one member of staff “took me to the location and asked if he could help with anything else”
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NewsUK food retail sector "best in Europe for customer satisfaction"
Index gives UK food retail sector a customer satisfaction rating of 81.1 out of 100
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NewsCo-op Group appoints ACI Worldwide to run card payment operations
System will go live across The Co-op estate early next year
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Grocer 33Waitrose Cirencester claims narrow G33 service win
On this Saturday afternoon shop, Waitrose Cirencester claimed a narrow victory thanks to helpful shop floor staff