All Mystery shopper surveys articles – Page 49
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NewsTesco to match all-night Tube service with late opening trial
Tesco said it was extending its hours to increase convenience for late-night and early-morning travellers
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Grocer 33'Bright' Tesco Hull St Stephen's takes Grocer 33 win
Tesco Hull St Stephen’s was head and shoulders above the competition this week
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Grocer 33Asda Manchester takes win with 'modern' store
Asda Manchester impressed from the start with a “clean and tidy car park with neatly stacked trolleys”
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NewsMidcounties Co-op begins multimillion pound improvement programme
The Customer First Programme is expected to take three years and cost up to £2m
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Grocer 33Sainsbury's Gateshead takes G33 win with 'friendly' staff
Sainsbury’s Gateshead store took a very solid win this week with 83 points
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Grocer 33Grocer 33 service and availability: a win for Morrisons Bedford
There was a “really well presented flower section and a member of staff picking and wrapping flowers for customers”
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NewsLidl and Aldi overtake rivals in customer satisfaction survey
ICS director Brian Weston says findings represent “serious challenges” for the established players
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Comment & OpinionCustomer focus is a story all staff must tell
Imagine a world where every employee understands what their company wants to achieve
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Grocer 33Morrisons service impresses at Bredbury
Morrisons Bredbury impressed this week with high store standards and great shop floor service
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NewsWaitrose lists 2,000 own-label lines on British Corner Shop site
Supermarket strikes deal with online supermarket for British expats
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Grocer 33Sainsbury's Barnwood wins with 'calm, uneventful' shop
Sainsbury’s Barnwood won this week with its “clean, bright and spacious store”
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Analysis & FeaturesAsda's poor service and availability laid bare by G33
Sainsbury’s scooped the Grocer 33 awards for both customer service and availability at this week’s Grocer Gold Awards
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Grocer 33Tesco Hockley wins with full marks for its staff
One member of staff used a store app on his phone to help our shopper find an item
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NewsTesco to take 50 more stores into twilight zone
Tesco said 2,000 staff had entered a 45-day consultation period over the changes
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NewsAll myWaitrose customers to get Quick Check app access
Waitrose first trialled the app in March at three branches
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NewsBestway invests £250,000 into customer service improvements
The wholesaler has commissioned an independent research company to conduct interviews with customers
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Grocer 33Waitrose Newton Mearns wins with 'warm' customer service
A warm welcome from customer services set the right tone from the start in this five-year-old store
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NewsMorrisons introduces one-plus-one queue system in stores
The ‘Customers don’t queue’ initiative has been quietly launched internally over recent weeks
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Grocer 33Tesco Bathgate hits a high on sunny holiday
Tesco’s Bathgate, West Lothian store was particularly busy - but staff responded admirably