All Mystery shopper surveys articles – Page 53
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NewsCharging for plastic bags without alienating shoppers
The carrier bag charge comes into force in England today (5 October). What can large retailers do to ensure that customers are at the centre of this policy, asks Andrew Shapiro from Cirrus
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NewsTesco to scrap ‘unjustified’ 24-hour opening at large stores
This is the latest move by CEO Dave Lewis as he seeks to shore up the supermarket giant’s finances
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Comment & OpinionWhat customer service looks like in the digital age
Glenn Shoosmith, founder and CEO of BookingBug, outlines the key factors retailers have to consider to deliver top-notch service digitally
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Comment & OpinionWhy most availability measures used in the industry are dishonest
Availability is probably the most important and definitely the most undervalued facet of grocery retailing
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Comment & OpinionShopper psychology: have retailers thought it through?
”It is a strange fact that retailers are typically less expert in shopper psychology than the big branded houses”
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Grocer 33Attentive staff help Tesco shine
Tesco Beckenham scored fantastically this week, featuring a “spacious and logical” store
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NewsNew bank notes "may land retailers with £237m bill"
New polymer bank notes from the Bank of England could cost retailers a quarter of a billion pounds, experts have warned
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NewsContactless payments tipped to soar as new £30 limit comes in
The average supermarket shop of £25.17 now falls below the contactless payment limit
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Grocer 33Morrisons Carmondean wins with 'cheery and helpful staff'
On a sweltering Saturday morning, Morrisons Carmondean excelled, with a score in the high 80s
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NewsFeet On The Floor for Tesco as it sends head office staff into stores
From September to December, 7,000 Tesco head office staff are to spend at least one day a fortnight in-store
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NewsPayPal launches pay-as-you-go card reader
PayPal has launched a new pay-as-you-go card reader that lets businesses take contactless payments wherever they trade…
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NewsSunday trading change opposed by Keep Sunday Special group
A coalition of shopworkers, c-stores, wholesalers and the Church have once again come together to fight…
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NewsSunday trading consultation sparks confusion fears
Both opponents and supporters of changes to the Sunday trading rules have criticised the government’s plan as confusing
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Analysis & FeaturesWill longer Sunday hours boost shopper spending?
Exclusive research for The Grocer suggests the government’s hopes of a boost to the economy could be dashed
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Grocer 33Waitrose Gillingham tops Grocer 33 with 'outstanding' service
On a sunny Sunday afternoon, Waitrose Gillingham pleased its shoppers with a “lovely, attractive” entrance
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Grocer 33Matt Allen-Ridge, Asda Hereford: G33 store of the week
We have a programme called the Mighty Merchants and are given a select 15 to 20 lines to sell each quarter…
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Grocer 33Morrisons Beverley wins G33 shop with top service from staff
Shop floor service was a key ingredient in the success of this week’s winning store, Morrisons in Beverley
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Grocer 33As Britain bakes Waitrose Bridport has a super Saturday in Grocer 33
With the mystery shop this week taking place on a gloriously sunny Saturday afternoon, all five stores struggled with availability this week
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NewsJJ Food Service targets impulse with new app
JJ Food Service is looking to add a personal touch to e-commerce with a smartphone app
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Grocer 33Sainsbury's notches first service G33 win of the year
Given this was an early Saturday morning shop, availability was surprisingly poor among the top five supermarket chains