All Mystery shopper surveys articles – Page 55
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Comment & OpinionHow self-service has turned shoppers into unpaid workers
The centenary of the creation of the first self-service supermarket is approaching…
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Grocer 33Sainsbury’s Scarborough wins G33 service and availability
Having recently undergone a renovation and extension, Sainsbury’s Scarborough looked fresh and airy
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Grocer 33Waitrose Woking a winner in G33 barbecue special
In our BBQ bank holiday special, Waitrose Goldsworth Park in Woking massively impressed…
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Grocer 33Tesco takes Grocer 33 mystery shop win but Lidl impresses
The common impression is that Lidl’s no frills offer means it doesn’t do customer service…
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Grocer 33Waitrose impresses all round in G33 service and availability
Waitrose Crowborough secured the win this week thanks to having plenty of staff available…
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Grocer 33Tesco Extra in Slough tops G33 service & availability ranks
Tesco got its service spot on in this “vast, clean and impressive” Extra in Slough…
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Grocer 33Asda Pudsey G33 mystery shop win down to great availability
Asda Pudsey in Leeds had just one out-of-stock and one not-stocked product…
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NewsTesco to extend click & collect trial to 50 non-store sites
Tesco is to roll out dozens of collection points at business parks outside London…
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NewsSainsbury's ramps up Christmas ordering service
Sainsbury’s shoppers will be able to purchase more than 70 products through the retailer’s customer ordering service this …
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NewsWing Yip hails success of click & collect delivery scheme
More than 15% of Wing Yip’s online customers have used its click & collect delivery option since launch last month…
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NewsCostcutter: P&H switch problems will be fixed by new depots
Costcutter has claimed it has seen “immediate improvements” after two new facilities opened this week…
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Grocer 33Iceland third as Sainsbury's takes first G33 service win
Making its first appearance, as a guest retailer, in our new Grocer 33, Iceland came a very reasonable third…
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NewsMorrisons replaces HOT scheme with ‘five-star’ rating system
Morrisons has replaced its famous HOT service initiative with a new five star rating system covering overall store performance.
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Grocer 33Waitrose Brighton wins G33 service and availability survey
Waitrose has broken Asda’s winning streak with its first service and availability win of the G33 year…
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NewsCostco's first UK forecourt sells country's cheapest fuel
Costco opened its first UK forecourt at its Liverpool store last week, selling diesel for 129.9p per litre…
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NewsTesco claims slimline self-service checkouts slash queue times
Tesco is looking to reduce queuing time in its stores by using smaller self-service checkouts…
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NewsCo-operative Group's store standards pilot troubles staff
Co-operative Group staff continued to express concerns over a new system of working that could lead to redundancies…
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NewsMorrisons brings online delivery service to North London
Morrisons has extended its online groceries service to North London.
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NewsRobo-froyo: Tesco Covent Garden installs Yoomoo serving robot
Fresh from launching trials of automatic tills, Tesco has gone one step further by piloting a yoghurt-serving robot…
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Comment & OpinionTesco must rebuild its customer service
Every little does help, but you need to regain shoppers’ trust. This will not be regained by putting big signs outside saying ‘hello’ or revamping trolley bays…