All Mystery shopper surveys articles – Page 56
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Grocer 33Tesco Trowbridge impresses with great fruit & veg
A strong fresh produce section helped Tesco Trowbridge secure the win this week…
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Comment & OpinionHow self-service has turned shoppers into unpaid workers
The centenary of the creation of the first self-service supermarket is approaching…
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Grocer 33Sainsbury’s Scarborough wins G33 service and availability
Having recently undergone a renovation and extension, Sainsbury’s Scarborough looked fresh and airy
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Grocer 33Waitrose Woking a winner in G33 barbecue special
In our BBQ bank holiday special, Waitrose Goldsworth Park in Woking massively impressed…
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Grocer 33Tesco takes Grocer 33 mystery shop win but Lidl impresses
The common impression is that Lidl’s no frills offer means it doesn’t do customer service…
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Grocer 33Waitrose impresses all round in G33 service and availability
Waitrose Crowborough secured the win this week thanks to having plenty of staff available…
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Grocer 33Tesco Extra in Slough tops G33 service & availability ranks
Tesco got its service spot on in this “vast, clean and impressive” Extra in Slough…
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Grocer 33Asda Pudsey G33 mystery shop win down to great availability
Asda Pudsey in Leeds had just one out-of-stock and one not-stocked product…
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NewsTesco to extend click & collect trial to 50 non-store sites
Tesco is to roll out dozens of collection points at business parks outside London…
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NewsSainsbury's ramps up Christmas ordering service
Sainsbury’s shoppers will be able to purchase more than 70 products through the retailer’s customer ordering service this …
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NewsWing Yip hails success of click & collect delivery scheme
More than 15% of Wing Yip’s online customers have used its click & collect delivery option since launch last month…
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NewsCostcutter: P&H switch problems will be fixed by new depots
Costcutter has claimed it has seen “immediate improvements” after two new facilities opened this week…
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Grocer 33Iceland third as Sainsbury's takes first G33 service win
Making its first appearance, as a guest retailer, in our new Grocer 33, Iceland came a very reasonable third…
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NewsMorrisons replaces HOT scheme with ‘five-star’ rating system
Morrisons has replaced its famous HOT service initiative with a new five star rating system covering overall store performance.
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Grocer 33Waitrose Brighton wins G33 service and availability survey
Waitrose has broken Asda’s winning streak with its first service and availability win of the G33 year…
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NewsCostco's first UK forecourt sells country's cheapest fuel
Costco opened its first UK forecourt at its Liverpool store last week, selling diesel for 129.9p per litre…
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NewsTesco claims slimline self-service checkouts slash queue times
Tesco is looking to reduce queuing time in its stores by using smaller self-service checkouts…
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NewsCo-operative Group's store standards pilot troubles staff
Co-operative Group staff continued to express concerns over a new system of working that could lead to redundancies…
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NewsMorrisons brings online delivery service to North London
Morrisons has extended its online groceries service to North London.
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NewsRobo-froyo: Tesco Covent Garden installs Yoomoo serving robot
Fresh from launching trials of automatic tills, Tesco has gone one step further by piloting a yoghurt-serving robot…