All Mystery shopper surveys articles – Page 56
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NewsSainsbury’s brings click & collect to London Underground stations
Sainsbury’s is following Tesco, Asda and Waitrose by launching a click & collect groceries service from seven London underground stations.
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Grocer 33Morrisons impresses online in second appearance
Its first outing in our quarterly online 33, earlier this year, was a bit of a disaster: Morrisons came last. This time round it’s come top
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NewsCollectPlus service boosts PayPoint profits
Rising transactions and the growth of click & collect helped PayPoint’s pre-tax profits grow 11.5% to £46m for the year ending 31 March.
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Analysis & FeaturesWill Asda shoot itself in the foot with store cost cutting?
Asda insists its management cull is an inevitable evolution, but will shoppers react as negatively as staff predict?…
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Comment & OpinionM&S has something to shout about
In its full-year results presentation, M&S took the unusual step of revealing the progress it has made on availability, in actual numbers.
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NewsTesco predicts new hi-tech tills will be 'relaxed'
Tesco is using the launch of its latest large store model to roll out a hi-tech checkout that automatically scans lines…
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NewsTesco installs high-tech checkouts at new-look Lincoln Extra store
Tesco is using the launch of its latest large store model to roll out a high-tech new checkout that automatically scans products loaded onto the conveyor.
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NewsTesco 'digital wallet' to speed up checkout process
Tesco is launching a digital wallet to speed customers through its checkouts – and potentially save on staffing costs….
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NewsCamelot launches Android app for National Lottery players
Camelot has created a new National Lottery app for Android…
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NewsAsda rolls out 130 more hybrid tills to cut queues
Asda will increase the number of hybrid tills in its stores by more than two thirds over the next two months…
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NewsMorrisons plan to train all staff on checkouts divides opinion
Morrisons is looking to train all staff to be able to work on its checkouts.
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NewsTesco undercuts Asda by 41p to win Christmas Grocer 33 shop
Tesco has won the Christmas Grocer 33 for the first time ever – stunning rival Asda, winner for the past four years.
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NewsSainsbury's mystery shopper tests improve availability
New mystery shopping tests have helped Sainsbury’s significantly improve its availability in the past year…
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NewsThe Co-operative Group sets 97.6% target in availability drive
The Co-operative Group has launched a major initiative to improve availability…
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NewsWaitrose makes improving availability its top priority
Waitrose is ramping up its efforts to tackle longstanding issues with availability…
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NewsMüller Wiseman vows to keep milk flowing after Droitwich fire
Müller Wiseman Dairies has pledged to keep the milk flowing to customers despite suffering a major fire at its Droitwich processing plant earlier this week.
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Comment & OpinionSelf-serving?
What’s all the fuss about self-service tills? Has anything so mundane ever been so divisive? Every few months a new survey comes out about the popularity of self-service tills. It doesn’t really matter what the numbers are, those rabid commentators on the Mail Online have a field day arguing amongst ...
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NewsMakro reaps benefits of Booker as availability and service soar
Makro “is enjoying its highest-ever availability, profits and customer satisfaction since being acquired by Booker”…
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NewsAsda’s Rapid Scan aims to slash time at the checkout
Asda has launched a new self-scan checkout in its York store designed for larger shopping trips that it says can scan up to 100 items per minute, speeding up scanning time by 200%.
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Grocer 33
Sainsbury's standards win the day
Sainsbury’s Denton comfortably took the top spot with field-beating availability.