All Mystery shopper surveys articles – Page 52
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NewsTesco and Asda promise thousands more staff in Christmas run-up
Grocers ramp up customer service spend as they hope to deliver a Merry Christmas
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Comment & OpinionBig four should exploit festive advantage over discounters
Traditionally, the Christmas period has seen discount grocers lose market share
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Grocer 33Sainsbury's Milton Keynes beats rivals by 10 points
It’s another victory for Sainsbury’s this week – its 11th since June
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Analysis & FeaturesMillennials deliver withering verdict on supermarkets
Fundamental shift needed to woo young adults says new research
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Analysis & FeaturesConvenient Christmas: how indies can make the most of it
What can c-stores do to conjure up a cracking Christmas at the 11th hour?
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Comment & OpinionGeorge Osborne's Sunday trading u-turn is a great relief!
George Osborne needs to realise the economic argument for longer opening hours is well past its sell-by date
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Grocer 33Sainsbury's Hessle sets impressive store standards
Shading Asda by a single point on this Friday night shop, Sainsbury’s Hessle store made it six wins out of seven for JS
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NewsMy Local: Mike Greene praises staff spirit after difficult start
Only 16 of the planned 130 stores were able to open on Monday, but all are open now, Greene said
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NewsMorrisons admits 'mistake' of last year's Xmas opening
Morrisons planning to be open when it matters this year after peaking too soon last Christmas
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NewsAsda goes back to basics in major strategy u-turn
Asda boss Andy Clarke was this week forced into a u-turn just 18 months into the launch of a five-year strategic plan
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NewsSunday job creation claim by David Cameron blasted by ACS
David Cameron was criticised this week for incorrectly suggesting that extending Sunday trading hours would create jobs
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News5p bag charge: most shoppers willing to pay, finds study
The study, by Nielsen, found 65% of shoppers would be happy to pay for additional bags
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NewsTobacco sales fall in more than a third of c-stores after display ban
They had three years to prepare for the tobacco display ban, but since April the window has slammed down on c-stores
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Grocer 33Sainsbury's 'attractive' East Grinstead store is G33 winner
Sunday lunchtime. By this stage in the weekend, availability is usually really starting to creak
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NewsCharging for plastic bags without alienating shoppers
The carrier bag charge comes into force in England today (5 October). What can large retailers do to ensure that customers are at the centre of this policy, asks Andrew Shapiro from Cirrus
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NewsTesco to scrap ‘unjustified’ 24-hour opening at large stores
This is the latest move by CEO Dave Lewis as he seeks to shore up the supermarket giant’s finances
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Comment & OpinionWhat customer service looks like in the digital age
Glenn Shoosmith, founder and CEO of BookingBug, outlines the key factors retailers have to consider to deliver top-notch service digitally
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Comment & OpinionWhy most availability measures used in the industry are dishonest
Availability is probably the most important and definitely the most undervalued facet of grocery retailing
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Comment & OpinionShopper psychology: have retailers thought it through?
”It is a strange fact that retailers are typically less expert in shopper psychology than the big branded houses”
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Grocer 33Attentive staff help Tesco shine
Tesco Beckenham scored fantastically this week, featuring a “spacious and logical” store