All Mystery shopper surveys articles – Page 47
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Comment & OpinionSelf-service is great but you have to get the balance right
It’s well known that self-service checkouts increase shrinkage. They can also make a store soulless
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Grocer 33Morrisons Chester-le-Street offers a warm welcome
Christmas trees at the top of the escalator were “attractive and welcoming” in the “quiet” store
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Grocer 33Waitrose Balham impresses our mystery shopper
“The store was busy” and there were “seasonal displays” by the entrance
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NewsGeneration Z is 'touchpoint to the future of retail'
Supermarkets should offer in-store shopping apps, speedy delivery and engaging social media says researcher
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Grocer 33Waitrose wins G33 this week with 'modern & impressive' store
Staff at the Broughton shop were “well presented” and “easy to find for help”
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Grocer 33'Neat and tidy' Sainsbury's Leven takes Grocer 33 win
Chilled goods sections were “neat, tidy and well labelled” but a “few sections were empty”
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NewsWalmart tech boosts Asda forecasting
Asda has turned to new tech from Walmart to improve its availability and increase the efficiency of its supply chain
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NewsSainsbury's widens trial of SmartShop app to 10 stores
The app was updated on Monday to make it “easier to use” based on feedback from customers in the initial two stores
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NewsSainsbury's full contactless rollout will be early 2017
Contactless available in “the majority” of its 780 convenience stores by Christmas
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Comment & OpinionVision of a cashless society seems premature after weekend chaos at Asda
Asda suffered a major breakdown to its card payment systems over the weekend Earlier this month, at the launch of the iPhone 7, Apple CEO Tim Cook said he hoped the handset and Apple Pay would help create a cashless society. “We would like to be a ...
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Grocer 33Sainsbury's picks up another Grocer 33 win with Worle store
Sainsbury’s is on a roll – with yet another win
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NewsTesco looks to 'go further' with express grocery deliveries
Walmart’s senior ecommerce director Saeed Anslow also predicts that express grocery delivery will become increasingly important in the UK
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Grocer 33Sainsbury's 'upmarket' Garthdee, Aberdeen store wins
The fruit & veg section looked “fresh and inviting and was attended by a knowledgeable team member”
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Grocer 33Sainsbury's Pity Me store in Durham excels
Sainsbury’s excelled on service this week with wins both in store and online
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Grocer 33Sainsbury's Carlisle 'a pleasure to shop at'
Staff were very pleasant and helpful, taking our shopper to find items
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Grocer 33Sainsbury's Longwater Norwich staff impress our shopper
Shelves were well stocked, staff were friendly and the layout was “really intuitive”
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NewsGrocery managers struggling to keep pace with customer demand
A quarter of UK grocers said they were not providing the same customer experience across all channels
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Comment & OpinionWill a cashless UK make the new fiver redundant?
The new ultra durable fiver has arrived, but what’s the point if people are moving away from cash?
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Comment & OpinionTime for Rob Collins to take a few tips from David Potts on core strengths
Retail isn’t rocket science but it’s challenging – and Potts’ attention to detail is paying off
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Grocer 33Morrisons Dundee offers our G33 shopper 'a great experience'
Morrisons in Dundee “looked new” and had “lots of displays but plenty of room”