All Mystery shopper surveys articles – Page 48
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Grocer 33Sainsbury's Longwater Norwich staff impress our shopper
Shelves were well stocked, staff were friendly and the layout was “really intuitive”
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NewsGrocery managers struggling to keep pace with customer demand
A quarter of UK grocers said they were not providing the same customer experience across all channels
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Comment & OpinionWill a cashless UK make the new fiver redundant?
The new ultra durable fiver has arrived, but what’s the point if people are moving away from cash?
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Comment & OpinionTime for Rob Collins to take a few tips from David Potts on core strengths
Retail isn’t rocket science but it’s challenging – and Potts’ attention to detail is paying off
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Grocer 33Morrisons Dundee offers our G33 shopper 'a great experience'
Morrisons in Dundee “looked new” and had “lots of displays but plenty of room”
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NewsWaitrose to 'turbocharge' investment in stores as sales drop
The retailer was hit by a £25m property writedown on seven supermarkets it no longer plans to open
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NewsMorrisons to add hundreds of Amazon lockers to stores
The retailer has announced it plans to install hundreds of lockers during the current financial year
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NewsMorrisons to open extra checkouts for shoppers in queues
The retailer is also launching a new marketing campaign to highlight the checkout promise
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NewsTesco begins consultation over jobs with night shift workers
Tesco said the move was prompted by the need to focus staff shifts during the day and at twilight hours to improve service and availability
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NewsTesco's Scan as you Shop service to go into 20 more stores
Tesco has also launched a new TV ad to publicise the service
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Grocer 33G33 Mystery Shopper: a neat win for Waitrose Dorchester
First-placed Waitrose Dorchester featured an attractive frontage with “plenty of neatly stacked trollies”
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NewsSainsbury's offers 'slow shopping' for dementia sufferers
Research from the Alzheimer’s Society found eight in 10 dementia sufferers list shopping as their favourite activity
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Grocer 33Morrisons Seaburn's 'excellent' staff seal Grocer 33 win
Our mystery shopper was initially perturbed by bird droppings on the glass roof of Morrisons Seaburn store
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NewsEast of England Co-op wins award for dementia work
Co-op has trained up 3,479 staff members as Dementia Friends since last year
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NewsTesco to match all-night Tube service with late opening trial
Tesco said it was extending its hours to increase convenience for late-night and early-morning travellers
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Grocer 33'Bright' Tesco Hull St Stephen's takes Grocer 33 win
Tesco Hull St Stephen’s was head and shoulders above the competition this week
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Grocer 33Asda Manchester takes win with 'modern' store
Asda Manchester impressed from the start with a “clean and tidy car park with neatly stacked trolleys”
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NewsMidcounties Co-op begins multimillion pound improvement programme
The Customer First Programme is expected to take three years and cost up to £2m
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Grocer 33Sainsbury's Gateshead takes G33 win with 'friendly' staff
Sainsbury’s Gateshead store took a very solid win this week with 83 points
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Grocer 33Grocer 33 service and availability: a win for Morrisons Bedford
There was a “really well presented flower section and a member of staff picking and wrapping flowers for customers”