All Mystery shopper surveys articles – Page 50
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Grocer 33'Welcoming' Waitrose Dorking takes G33 win
Although the layout was “slightly odd”, Waitrose Dorking was a model of consistency
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Comment & OpinionWhy we’re not ready for customer service robots… yet
Brands have already started messaging people within Facebook’s billion-user-strong Messenger app
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NewsWaitrose comes top in Twitter customer service survey
Mystery shoppers were used to gauge the reaction times, friendliness and quality of responses of major grocery retailers
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Comment & OpinionPost Office changes are a mistake
Busy, viable and truly local businesses are having a gun held to their head
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Comment & OpinionIt takes bravery to be disruptive
The world of retail is being continuously disrupted; whether it be from new technologies, changes to regulation or consumer needs
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Grocer 33Sainsbury's Archer Road, Sheffield is 'perfect' for service
Sainsbury’s Sheffield store won the Holborn retailer its 18th win for service this G33 year
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NewsACS Crime Report reports rising cost of crime to local shops
Shop theft cost the convenience sector £43m last year
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NewsMorrisons trials sales-based 'cloud' ordering system
Morrisons is piloting a new sales-based ordering system in two stores as part of company-wide drive to improve availability
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NewsNo new Sunday trading research since 2006, government admits
The last round of research was carried out under the DTI a decade ago
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NewsKeep Sunday Special campaign to mount legal challenge
KSS says it has not entered the prospect of legal action lightly but there were “fundamental flaws” in the process the government had taken
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NewsKeep Sunday Special lines up mass lobby of Parliament
Call for retailers to attend rally against changes to Sunday trading rules
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Comment & OpinionGrowth matters, it doesn't have to be all discounter dynamic
Grocery retail delivered zero growth in 2015, according to Kantar Worldpanel
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Grocer 33Refurbished Aldi Lewisham takes G33 mystery shopping win
Aldi has won the service award for the first time in its latest guest retailer appearance
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NewsMost Midcounties Co-op members opposed to Sunday trading change
Society will now lobby MPs to vote against relaxation
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NewsEasyfoodstore limits amounts sold to prevent reselling
Sir Stelios’ discount newcomer says it plans to slash its range and cut opening hours
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NewsSunday trading poll reveals fears for small stores
The YouGov poll also found most consumers think the plans will be bad for workers
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Comment & OpinionSunday trading debate is being politicised by George Osborne
Liberalisation of Sunday trading would achieve a sanitised, homogenised feel to the UK
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Analysis & FeaturesCan Stelios achieve lift-off with the EasyFood concept?
If EasyJet founder Sir Stelios Haji-Ioannou didn’t know it already, he will now – there is nothing easy about grocery retailing
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NewsTesco to cut more night shifts with new replenishment rotas
Tesco will continue to cut 24-hour operations across its stores
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NewsTesco-owned NutriCentre sheds 80% of its range in Project Reset
NutriCentre, which had boasted the largest range of health products in Europe, has slashed its range from 26,000 products to 6,000