All Mystery shopper surveys articles – Page 37
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NewsSainsbury's stays on top as it raises the bar on availability
Sainsbury’s scooped the Grocer Gold Awards for both availability and service for the sixth year in a row
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Grocer 33Improved Morrisons Livingston store takes win
The store was “clean and tidy and well merchandised”, scoring full marks for shop floor service and checkout
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NewsAsda online hires Foodmaestro to add raft of dietary filters
The function will be available across Asda online groceries from tomorrow
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Grocer 33Waitrose wins with 'bright' store and fine service
There were four unavailable items but our shopper was directed to close alternatives by staff
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Comment & OpinionWaitrose-Bupa partnership points to end of 'safe' concessions
Retailers will need to be increasingly brave with their use of in-store space to compete against the discounters and online rivals, says Andy Brian of Gordons law firm
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Analysis & FeaturesHow can M&S rejuvenate its struggling food business?
With its latest annual figures showing like-for-like food sales down 0.3%, M&S is urgently examining ways to improve pricing, availability and innovation
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NewsIceland offers more early morning/late evening online deliveries
The retailer said it was adding 4,000 new slots across the country
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Grocer 33Sainsbury's Nantwich offers an 'easy' shop
Our shopper found the visit “easy” on a “particularly busy” Friday evening
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Grocer 33Timely and efficient Tesco wins: online 33
It impressed with a fairly quick ordering time of 34 minutes and a “straightforward” registration
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Grocer 33'Well laid out' Sainsbury's Lisburn takes win
Staff were “easily identified” and “appeared neat and tidy”
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NewsSupermarkets appeal against extra ATM rates demands
Case is being brought by retailers including Tesco, Sainsbury’s and the Co-op
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NewsBooths installs Amazon Lockers at 18 stores
If successful the lockers will be rolled out more widely
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Grocer 33Sainsbury's staff demonstrate perseverance
Our shopper loved the “extremely clear labelling and large aisles” …
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NewsPayPoint and Link pilot new cash withdrawal service
The PayPoint terminal will act like an ATM, removing the requirement for an additional machine
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NewsDeliveroo to give all its employees share options
The longer staff are employed by the company, the more shares they will be able to accumulate
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NewsOne in four teen mystery shoppers able to buy knives
One in six retailers also failed test purchases for alcohol, according to Serve Legal
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Comment & OpinionPut customers centre-stage
Customer satisfaction and brand value have featured highly in industry news recently
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NewsFmcg brands struggle in Google Smart Speaker ‘buy’ test
A bug exposed by The Grocer reveals speaker directs users to a service that only works abroad
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Grocer 33Morrisons staff praised for excellent service
Our shopper was delighted to see a “fantastic amount of choice” and praised the shop floor service…
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NewsSainsbury's teams up with Eagle Eye for Nectar Isle of Wight trial
Eagle Eye AIR technology allows users to redeem digital offers and rewards at scale and across multiple channels