All Mystery shopper surveys articles – Page 28
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Grocer 33Full basket at winning Sainsbury’s store in Brighton
The store was the only one of the six retailers we tested to provide a full basket of 33 items
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NewsTesco removes bananas and oranges from free fruit scheme due to peel concerns
The decision to ban bananas and oranges was taken in the past few weeks
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Grocer 33Morrisons picks up first win of the year with ‘chatty, efficient’ staff
One member of staff was particularly friendly and helpful, but there were very few others available
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Grocer 33‘Excellent’ availability and friendly staff win it for Sainsbury’s Rugby
Just three points separated the top four stores this week, but Sainsbury’s came out the winner
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Grocer 33Tesco offers only full Grocer 33 basket this week
Tesco’s Cheltenham superstore provided this week’s only full basket
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Grocer 33Asda Perth wins with ‘helpful, chatty and polite’ staff
Asda picked up its first service and availability win since mid-July
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NewsGovernment must ‘get a grip’ on depletion of free cashpoints, says Which?
The ACS said it would continue to urge the Payments Systems Regulator to intervene to ensure that free access to cash
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Grocer 33Waitrose Paddock Wood offers ‘clean, fresh and calm’ experience
Our shopper had a ‘calm’ trip on this Friday evening and was impressed by the shop floor staff
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Comment & OpinionCustomers are demanding - so meet their needs with your digital experience
Regular auditing of your online offering will help you pinpoint areas for improvement, says Harry Walker of Google
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NewsThornton’s Budgens links with Juul to offer advice on switching from tobacco
The Belsize Park store operates the surgery-style service in a 7,000 sq ft cordoned-off area every Thursday afternoon
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Grocer 33‘Well kept’ Tesco Galston store takes Grocer 33 win
Our shopper enjoyed her experience in the “new and bright” superstore
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Grocer 33Another score in the 90s for Sainsbury’s
Sainsbury’s Dulwich store provided a full basket of 33 products and top marks in all but two of our categories
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NewsTesco, Asda and Poundland caught selling knives to children
Test purchases found retailers failed to prevent the sale of a knife to a child on 15% of occasions
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Grocer 33Sainsbury’s ends Tesco’s Grocer 33 winning run
Sainsbury’s Newport store delivered an excellent performance, scoring 91 points
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NewsPayPoint looks to drive development with retailer survey
PayPoint said it was an opportunity for retailers to share their thoughts on how PayPoint was progressing
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Grocer 33Tesco takes fourth service and availability win in a row
Tesco is beginning to dominate the Grocer 33 service and availability category, in the same way Asda is on top in pricing
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Grocer 33Three Grocer 33 wins in a row for Tesco
Tesco claimed its third successive service and availability award with this week’s win the most impressive
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Comment & OpinionHow can Tesco maintain the customer experience with 4,500 job cuts?
Tesco claims the move will help it ‘serve customers better’ – but it will leave fewer staff to shoulder the same workload
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NewsAmazon to turn off all Dash buttons this month
Dash buttons were hailed as a move towards the ‘connected home’
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Grocer 33Tesco wins again with ‘polite, helpful’ staff
Performances looked to have been affected by last week’s heatwave and the busy Friday evening timeslot for our mystery shops