![New Logo[55]](https://dmrqkbkq8el9i.cloudfront.net/Pictures/274x183/2/0/1/363201_newlogo55_383907_crop.jpeg)
All Mystery shopper surveys articles – Page 28
-
Grocer 33Three Grocer 33 wins in a row for Tesco
Tesco claimed its third successive service and availability award with this week’s win the most impressive
-
Comment & OpinionHow can Tesco maintain the customer experience with 4,500 job cuts?
Tesco claims the move will help it ‘serve customers better’ – but it will leave fewer staff to shoulder the same workload
-
NewsAmazon to turn off all Dash buttons this month
Dash buttons were hailed as a move towards the ‘connected home’
-
Grocer 33Tesco wins again with ‘polite, helpful’ staff
Performances looked to have been affected by last week’s heatwave and the busy Friday evening timeslot for our mystery shops
-
NewsSelect & Save to install Amazon lockers in stores
Select & Save said it would now be discussing the opportunity with those members
-
NewsCo-op kicks off ‘biggest-ever transformation programme’
A technology overhaul that’s been three years in planning would better equip the retailer for its “ambitious growth strate”
-
NewsMarks & Spencer claims plastic reduction first with reusable container discounts
The Market Place format offers a variety of lunch-to-go options, including rotisserie chicken, fish and freshly prepared salads
-
Grocer 33Tesco offers our shopper good service in week of poor availability
None of the retailers provided a full basket and all were out of stock on at least one item
-
NewsSainsbury’s transforms Bath branch into ‘signing store’
Staff at the branch will sign common words and phrases when interacting with customers
-
Grocer 33Asda offers a ‘hassle-free shop’
Asda in Walton, Liverpool wins this week with stock levels that ‘made it all easy’
-
NewsWaitrose aims to extend ‘While You’re Away’ delivery to ‘broader UK’
Waitrose launched the ‘While You’re Away’ service in October last year
-
Grocer 33Waitrose Daventry offers our shopper a ‘real treat’
The very calm and relaxed” store offered a “pleasant shopping experience”
-
Grocer 33Top shop floor service at Tesco Crewe
Tesco scored full marks in this week’s Grocer 33 for ‘polite’ and ‘courteous’ staff
-
-
Grocer 33‘Friendly and helpful’ staff help Tesco to take win
Tesco has started off the new Grocer 33 year where it left off
-
Analysis & FeaturesHow can the post office evolve to survive?
More in-store post office concessions are opening. Can retailers make them work and how?
-
NewsWaitrose sees sharp improvements in service and availability
Over the past year, Waitrose climbed from last place to second in the Grocer 33 weekly mystery shopping survey
-
NewsSainsbury’s to encourage shoppers to refill water bottles in its cafés
Sainsbury’s is also encouraging shoppers to bring their own reusable containers to its fresh and deli counters
-
Grocer 33Asda wins thanks to ‘clean, calm and enticing’ store
Thanks to a “logical, intuitive” layout, our shopper located items “very quickly and easily”
-
Grocer 33Happy staff help Sainsbury’s Fulham Wharf to win
Our shopper had a “pleasant shop”, finding the store “very clean”, “well signposted” and “organised”