All Mystery shopper surveys articles – Page 24
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Grocer 33‘Clean and well-ordered’ atmosphere at winning Waitrose
Waitrose continued its impressive form in service and availability this week
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Grocer 33Waitrose Bagshot, Surrey: Grocer 33 store of the week
‘It’s about rewarding staff for their hard work and empowering them to do the right thing for customers’
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Grocer 33Online Grocer 33: Tesco wins as Ocado is second from bottom
Tesco scored with an impressive 90 points
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NewsFortnum & Mason revamps website with focus on service
The new site offers shopping options using a range of international currencies
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Grocer 33‘Helpful and friendly’ staff help Morrisons to take Grocer 33 win
The experience was positive from start to finish
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NewsBooths scraps free hot drinks in loyalty scheme overhaul
Booths will offer loyalty cardholders 5% off selected own label and branded products
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NewsM&S pilots drive-through order collection in Surrey
The Camberley branch has added drive-up collection whereby customers can pick up their orders without leaving their car
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NewsWaitrose experiences technical problems with website and app
The retailer said the glitches were down to continued high demand
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Grocer 33Top marks for staff and a ‘smooth’ shop at Waitrose
Waitrose in Altrincham has come top this week thanks to excellent shop floor service
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Grocer 33Full marks for store team secures Morrisons the win
In a very high scoring week Morrisons has landed its first win in almost two months
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Grocer 33Sainsbury’s wins thanks to ‘polite, friendly’ employees
Its Christchurch store scored strongly across the board including a near-perfect score at the checkout
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NewsWaitrose rolls out drive-through collection service
Some locations also offer John Lewis click & collect and return services
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Grocer 33Waitrose wins with ‘spacious, clean and calm’ store
Waitrose’s ‘respectful’ staff not only adhered to social distancing guidelines but checked customers were wearing face coverings when entering the store
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NewsSainsbury’s trials virtual queues at five stores
Shoppers can enter the store when the app informs them they are at the ‘front’ of the line
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Grocer 33‘Friendly, chatty and smiley’ staff win it for Waitrose
The winning store in Tonbridge was also ‘very clean’ and well-stocked with good displays throughout
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Analysis & FeaturesTipping point: can the pandemic reignite grocery click & collect?
After years of consumers preferring doorstep delivery, coronavirus has helped put click & collect back on the map. But can it last?
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Analysis & FeaturesClick & collect: what do the supermarkets offer?
Here’s what click & collect looks like at each of the major supermarkets, including the minimum spend, fees and collection times
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Grocer 33Shopper felt ‘like a priority’ at winning Waitrose
A clean, organised, safe and well-stocked store helped Waitrose secure victory on this Sunday lunch shop
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Grocer 33Tesco wins with availability and good social distancing
Tesco scored 90 points to win in this high-scoring week
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Grocer 33‘Spotlessly clean’ Waitrose beats Sainsbury’s by a point
Availability was hit hard this week as the country basked in a mini heatwave