All Mystery shopper surveys articles – Page 24
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Grocer 33Waitrose wins with ‘spacious, clean and calm’ store
Waitrose’s ‘respectful’ staff not only adhered to social distancing guidelines but checked customers were wearing face coverings when entering the store
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NewsSainsbury’s trials virtual queues at five stores
Shoppers can enter the store when the app informs them they are at the ‘front’ of the line
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Grocer 33‘Friendly, chatty and smiley’ staff win it for Waitrose
The winning store in Tonbridge was also ‘very clean’ and well-stocked with good displays throughout
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Analysis & FeaturesTipping point: can the pandemic reignite grocery click & collect?
After years of consumers preferring doorstep delivery, coronavirus has helped put click & collect back on the map. But can it last?
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Analysis & FeaturesClick & collect: what do the supermarkets offer?
Here’s what click & collect looks like at each of the major supermarkets, including the minimum spend, fees and collection times
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Grocer 33Shopper felt ‘like a priority’ at winning Waitrose
A clean, organised, safe and well-stocked store helped Waitrose secure victory on this Sunday lunch shop
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Grocer 33Tesco wins with availability and good social distancing
Tesco scored 90 points to win in this high-scoring week
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Grocer 33‘Spotlessly clean’ Waitrose beats Sainsbury’s by a point
Availability was hit hard this week as the country basked in a mini heatwave
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Grocer 33Superior availability sees Waitrose defeat Morrisons
Availability made all the difference this week as Waitrose squeezed ahead of Morrisons
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Grocer 33Tesco Banbury wins Grocer 33 with first full basket since virus outbreak
A flawless, fast checkout experience bagged the Banbury store another perfect score of 20
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NewsCentral England Co-op stores to offer umbrellas to queuing customers
The umbrellas will be sanitised between each use
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Grocer 33Waitrose wins Grocer 33 battle with faultless checkout and friendly staff
The winning store in Harrogate scored highly across all categories thanks to a calm store, friendly staff and a faultless checkout
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Grocer 33Tesco impresses with safety measures and high availability
Availability made all the difference in this high-scoring week as Tesco triumphed over Asda and Waitrose…
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Analysis & FeaturesCoronavirus availability: which supermarkets have the best stocks of flour?
Supermarkets faced a shortage of flour last month after locked down Brits turned to baking en masse. So what’s the latest situation? And which supermarkets have the best stocks?
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Grocer 33Asda takes first Grocer 33 win of the pandemic on bank holiday
Our shopper endured a long queue outside but the Hulme store helped Asda claim its first victory of the crisis
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NewsAsda among supermarkets eyeing longer-term queue management technology
It is understood Tesco, Sainsbury’s, Costa, Greggs and others are looking into virtual queueing and automated customer counting systems
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Grocer 33Waitrose wins with ‘cheery’ staff and ‘safe’ environment
Waitrose in Lincoln sailed to victory this week with near-perfect availability
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NewsConvenience stores still suffering coronavirus availability problems
A broad consensus on the panel was that availability remained easily the biggest problem
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NewsLidl installs click & collect lockers at 24 UK stores
The lockers can be used to collect online orders from a range of retailers including Boohoo, JD Group and Holland & Barret
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Grocer 33Tesco wins with availability strong and safe atmosphere
Issues with social distancing and availability were actually less evident than the previous week