All Mystery shopper surveys articles – Page 25
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Grocer 33Superior availability sees Waitrose defeat Morrisons
Availability made all the difference this week as Waitrose squeezed ahead of Morrisons
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Grocer 33Tesco Banbury wins Grocer 33 with first full basket since virus outbreak
A flawless, fast checkout experience bagged the Banbury store another perfect score of 20
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NewsCentral England Co-op stores to offer umbrellas to queuing customers
The umbrellas will be sanitised between each use
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Grocer 33Waitrose wins Grocer 33 battle with faultless checkout and friendly staff
The winning store in Harrogate scored highly across all categories thanks to a calm store, friendly staff and a faultless checkout
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Grocer 33Tesco impresses with safety measures and high availability
Availability made all the difference in this high-scoring week as Tesco triumphed over Asda and Waitrose…
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Analysis & FeaturesCoronavirus availability: which supermarkets have the best stocks of flour?
Supermarkets faced a shortage of flour last month after locked down Brits turned to baking en masse. So what’s the latest situation? And which supermarkets have the best stocks?
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Grocer 33Asda takes first Grocer 33 win of the pandemic on bank holiday
Our shopper endured a long queue outside but the Hulme store helped Asda claim its first victory of the crisis
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NewsAsda among supermarkets eyeing longer-term queue management technology
It is understood Tesco, Sainsbury’s, Costa, Greggs and others are looking into virtual queueing and automated customer counting systems
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Grocer 33Waitrose wins with ‘cheery’ staff and ‘safe’ environment
Waitrose in Lincoln sailed to victory this week with near-perfect availability
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NewsConvenience stores still suffering coronavirus availability problems
A broad consensus on the panel was that availability remained easily the biggest problem
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NewsLidl installs click & collect lockers at 24 UK stores
The lockers can be used to collect online orders from a range of retailers including Boohoo, JD Group and Holland & Barret
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Grocer 33Tesco wins with availability strong and safe atmosphere
Issues with social distancing and availability were actually less evident than the previous week
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NewsMorrisons to launch ‘speedy shopper’ system for food-to-go customers
Morrisons reported a 5.7% rise in group like-for-like sales in its latest quarter
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Comment & OpinionHow Iceland got online delivery availability back to normal
It’s still a struggle to book a slot with most of its rivals. How is Iceland able to offer next-day deliveries?
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Grocer 33Grocer 33 shoppers express concerns over slack social distancing
Our mystery shoppers expressed unease about a lack of social distancing by customers and staff during the sixth week of lockdown
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Grocer 33‘Very surprising how easy it was’ says our Tesco mystery shopper
A near flawless run saw a comfortable win for a “well-organised” Tesco this week…
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Grocer 33Tesco Lewes is runaway Grocer 33 winner with huge score of 92
Queues outside stores were considerably shorter than recent weeks on this Sunday lunchtime shop
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NewsMorrisons defies Sunday trading laws to open for NHS workers
On Sundays, NHS staff can now begin shopping and buying products from 9am
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Comment & OpinionThree key moves Tesco made to fill empty shelves after panic buying
It’s not always obvious what hard work has gone on behind the scenes, but Tesco has released case studies which indicate the scale of the effort
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Grocer 33Staff ‘incredibly helpful’ at winning Sainsbury’s Newquay store
Stock levels were much improved across the board once again this week