All Mystery shopper surveys articles – Page 21
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Grocer 33Perfect standards secure Morrisons the top spot
Morrisons in Longrock, Penzance impressed our shopper with high standards and good coronavirus measures
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NewsJohn Lewis Partnership expands click & collect service to all stores
JLP customers can now pick up online orders from its 50 John Lewis branches and 337 Waitrose stores
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Analysis & FeaturesWhat does JLP’s five-year plan mean for Waitrose?
Chairman Sharon White announced a host of new services and corporate changes to move the group “beyond retail” and make it more efficient. But what does this all mean for its grocery arm?
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NewsWaitrose extends Deliveroo trial to further 24 stores
The supermarket has also added an extra 150 products to the range available via the delivery platform
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Grocer 33Waitrose wins with ‘helpful’ and ‘efficient’ staff
Staff at its Cheadle Hulme store made good use of handheld devices to collect stock information and kept a safe distance
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NewsWaitrose to shut cafes at Christmas
The retailer said it would shut all the facilities from 13 December with a gradual re-opening from mid-January
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NewsBooths expands concession offerings with chocolate counter
The upmarket grocer has partnered with British bespoke chocolate brand Montezuma’s
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NewsWaitrose launches grocery deliveries website for UAE shoppers
The move comes as an extension of the retailer’s presence in the UAE, currently compromising 12 branches
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NewsAldi more than doubles Deliveroo delivery trial
The discounter first partnered with the courier firm in May
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NewsSainsbury’s to roll out SmartShop to ‘majority’ of stores
The tech is currently available at 250 of its convenience branches
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Grocer 33Tesco wins for first time in three months with perfect availability
Tesco has won on service and availability for the first time in almost three months
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Analysis & FeaturesFrom zero to hero: How a closed unit transformed into a 24/7 community hub during lockdown
Speaking at The Convenience Conference, Nisa retailer Tabrez Hussain tells Lumina Intelligence’s Ed Sibley how his Coldharbour Lane store quickly established itself as an essential resource for the local area
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NewsPanic buying fears dampened as average basket spend declines
Waitrose this week ended its rationing rules on all product categories aside from toilet paper and flour
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NewsPost Office CEO Nick Read sets out measures to regain postmaster trust
Measures include a non-executive role for a postmaster on the board and a £2m investment in creating 100 area managers to support postmasters
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NewsHotel Chocolat launches monthly NPD subscription service
Subscribers to the ’Virtual Inventing Room’ will get the latest lines before they are approved to hit shelves
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Grocer 33‘Well managed’ Sainsbury’s beats Waitrose by a point as marshalling returns
The store achieved the win thanks to 100% availability, strong store standards and great customer service
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NewsBooths relaunches grocery delivery service for vulnerable customers
Local lockdowns in areas such as Preston and Manchester have led the retailer to offer the deliveries of essential grocery packages again
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NewsHolland & Barrett pilots pre-order app to minimise in-store queues
Shoppers can use the app in 10 branches to browse or search for products, and create a basket
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NewsM&S rewrites online product descriptions to boost e-commerce revenue
The retailer has partnered with a digital content agency to enhance its online content and SEO
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NewsSainsbury’s to double pre-pandemic online slot count by end of October
Some 700,000 online orders per week will be fulfilled via both home delivery and click & collect by the end of next month