All Mystery shopper surveys articles – Page 21
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NewsM&S rolls out contactless click & collect trial to six further stores
The trial comes in partnership with Doddle, which also enables M&S.com returns at 280 Simply Food stores
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WhitepapersThe implications of going out of stock are much bigger than you think
We found it takes an average of 9-10 days to recover search placement when a product is out of stock for 2+ days on both Amazon and Tesco.com
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NewsTesco reopens non-essential areas after shopper backlash
Government guidance is that supermarkets must cordon off ‘non-essential’ areas selling homeware and clothing
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NewsSainsbury’s incentivises SmartShop usage with Nectar points reward
It will reward shoppers with five times their normal Nectar points
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NewsSainsbury’s opens neighbourhood hub c-stores in Hampshire and Sussex
The retailer piloted the new concept last year in Woodhall Spa, Lincolnshire
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Grocer 33‘Spacious and bright’ Tesco Kilmarnock wins top spot
Our shopper had a positive experience from the outset at the “spacious, open and bright” store
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NewsWaitrose to reintroduce meat and fish counter ranges online
If successful, the early 2021 relaunch will extend to include deli and cheese
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NewsM&S rolls out Mobile Pay Go to all branches
M&S has also increased its payment limit from £30 to £45 as part of the move
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NewsHotel Chocolat keeps 34 stores open through lockdown
Chocolatier closed all of its stores during the UK’s first national lockdown in the spring
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Grocer 33‘Very organised’ Waitrose wins during Wales firebreak
Waitrose in Monmouth had plenty of social distancing measures
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NewsM&S introduces staff training programme to support customers with disabilities
The course is part of M&S’s goal to become a more inclusive retailer
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NewsSupermarkets push for lockdown lifting of competition rules and Sunday trading
The BRC says it is vital for stores to be able to co-operate with rivals to keep food supplies going
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NewsEnglish supermarkets told to cordon off areas of non-essential goods
The Grocer understands the UK government has told retailers it will not go as far as the Welsh ban
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NewsM&S rolls out Book & Shop reserved shopping scheme to all Food Halls
The Sparks Book & Shop service allows Sparks loyalty cardholders to reserve a 30-minute arrival time on the M&S website to do their shopping
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Analysis & FeaturesWelsh 'non-essential' items ban: will rest of UK follow suit?
The essential items rule is confusing and came with very little notice, say retailers. Could the chaos now spread beyond Wales?
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Grocer 33‘Clean and safe’ Waitrose wins but availability falls
Waitrose in Beaconsfield impressed with its social distancing measures but availability slipped across the board this week
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NewsCo-op extends 10% student discount until 2023
The offer is an extension of Co-op’s partnership with student discount platform Totum, formerly NUS Extra
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NewsRetailers call for compromise over Welsh non-essential products ban
The Welsh Retail Consortium, the CBI and ACS have joined forces to call for a rethink
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Grocer 33Perfect standards secure Morrisons the top spot
Morrisons in Longrock, Penzance impressed our shopper with high standards and good coronavirus measures
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NewsJohn Lewis Partnership expands click & collect service to all stores
JLP customers can now pick up online orders from its 50 John Lewis branches and 337 Waitrose stores