All Mystery shopper surveys articles – Page 12
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NewsSupermarket customer satisfaction rises as complaints in other sectors reach record levels
M&S Food was the highest-ranked supermarket when the index was last published, in January. Aldi came highest among its rivals in July 2021
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Comment & OpinionHeinz Meanz Buziness with Cost Price Increasez, but at what cost?
The game of risk has only escalated with the Tesco trade dispute. On both sides
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Grocer 33Sainsbury’s Chesterfield is top scorer on customer service
It was a tough race for the Grocer 33 podium this week, but Sainsbury’s snagged the top spot
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NewsCamelot loses £283.2m in lottery sales as cost of living soars
Returns to good causes from National Lottery sales, however, were the highest yet for a second year running
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Comment & OpinionWhat’s causing the decline in customer service in our supermarkets? And should we be concerned?
The pandemic will rightly be remembered as the industry’s finest hour
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Grocer 33Tesco’s Blandford Forum store impresses with store standards and availability
Our mystery shopper said the 12,869 sq ft store was very clean, tidy and well stocked
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NewsSunflower shortage forces McCain move to blended oil products
‘With any change to our products, our priority is to ensure they remain at the same high level of quality and taste consumers expect’, said McCain
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NewsUK retailers lose £18m in sales due to out-of-stock cooking oils
According to NielsenIQ, 4% of all fmcg products have been out of stock for four days since the beginning of 2022
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Grocer 33Customer service and store standards slump at supermarkets as supply chain crisis hits home
There was no change in the winners of the 2022 Grocer 33 awards for price, service and availability, but our annual review reflects significant disruption
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Grocer 33Morrisons on top in ‘Super 33’ mystery shop with both discounters
To kick off the new Grocer 33 year, we’ve pitted Aldi and Lidl against the usual traditional grocers for the first time
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Grocer 33Waitrose takes the lead with final Jubilee efforts, Asda flops
Waitrose in Saltash, Cornwall had an ‘enticing’ display of offers celebrating the Jubilee
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NewsRapeseed oil prices surge by up to 100% amid ongoing Ukraine conflict
Ambient giant Princes confirmed it had faced ’significant inflationary pressures’ after products from two of its cooking oil brands doubled in price
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Grocer 33Sainsbury’s crowned winner of Jubilee week mystery shop
Scoring 81 points, the supermarket’s Calcot superstore in Reading impressed our shopper
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Grocer 33Staff make or break it for winner Waitrose and bottom-placed Morrisons
The store was generally well stocked, particularly the fruit & veg aisle
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WhitepapersHow to achieve profitability in grocery e-commerce
Despite an increase in volumes during the pandemic, one of the biggest challenges in e-commerce grocery is profitability. Discover the innovative solutions offered by Scandinavian grocers.
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Comment & OpinionPackaging shortages and strikes will hit smaller British drinks brands harder
Small booze brands are already closing at a rate of knots. Now they have to queue behind the major players for bottles and cans
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NewsCanned drinks: shortage warnings as factory workers strike over pay
The strikes would impact day and night shifts at the factory, ‘potentially leaving Crown Bevcan unable to fulfil its orders’, said Unite
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NewsCamden Town Brewery drops ‘never pasteurised’ promise amid supply complaints
The brand has launched a limited amount of a pasteurised Hells lager, called Flipping Hells, into the on-trade
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NewsBritain could face bottled beer shortage as glass costs surge, suppliers warn
Small and medium-sized breweries are expected to bear the brunt of the impact of rising costs
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Grocer 33Poor availability proves the downfall of most retailers in mystery shop
Tesco’s Thirsk superstore was our winner this week – the only store to earn points for stock availability