All Mystery shopper surveys articles – Page 7
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Grocer 33Waitrose best supermarket in Brighton mystery shop
Just eight points separated Waitrose from last-placed Asda
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Grocer 33Tesco Lincoln on top in battle of the eco-friendly supermarkets
Tesco’s fridges in the store use CO2, which has a lower environmental impact than traditional refrigerants
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Grocer 33‘Bright and airy’ Morrisons impresses mystery shopper
Morrisons Birtley was well laid out, and checkout service was ‘excellent’
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Grocer 33Morrisons Eccles staff show ‘purpose’ as rivals struggle
Morrisons took the win – its first since late May – with a score 16 points ahead of its nearest challenger
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Grocer 33Waitrose ends Sainsbury’s Grocer 33 winning streak
Waitrose York was ‘beautifully presented’: light, modern and clean
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Grocer 33Sainsbury’s winning streak is extended to fourth week
Solihull store win means it’s four on the trot for Sainsbury’s in our mystery shopping competition
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NewsSainsbury’s Grocer 33 scores reveal dramatic improvement in service
For the fourth week in a row, Sainsbury’s has claimed the top spot, making it the only winner so far in the Grocer 33 year
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NewsAllwyn to scrap monthly lease fees for some retailers under National Lottery licence
Allwyn also intends to maintain commission levels for draw-based games, scratchcards and prize payments
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Grocer 33Sainsbury’s on a winning streak with excellent staff
Sainsbury’s marked its third consecutive win with its Bodmin store
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NewsOcado ‘gaining customers from the discounters’
The online supermarket this week posted a 10.6% increase in active customers
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Grocer 33Excellent staff seal the win for Sainsbury’s in Dundee
Sainsbury’s was also ‘extremely clean’ and spacious with helpful signage
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NewsAF Blakemore signs up Relex to automate forecasting and replenishment
It will replace AF Blakemore’s previous manual methods with spreadsheets and overlapping multiple ERP systems with AI and machine-learning based analytics
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NewsSelf-checkouts causing customer service levels to fall
Average customer service scores fell by an average 1.2ppts in the Grocer 33 annual mystery shopping survey
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Grocer 33Sainsbury’s kicks off new Grocer 33 year with a win on service
Displays at the winning Sainsbury’s store were tidy and well-stocked
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Comment & OpinionProof that self-checkouts are causing a decline in customer service
Many customers want to interact with a human being at the checkout
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Grocer 33Tesco Droylsden comes out top in almost every mystery shopping category
The Manchester Road store had “a very pleasant atmosphere with friendly, helpful staff and easy to locate items”
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Grocer 33Waitrose staff, availability and cleanliness impress
The store was clean and tidy, as well as being easy to navigate with clear and prominent shelf-edge labels
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Grocer 33‘Inviting, clean’ Waitrose wins in a week of low scores
Waitrose staff were easy to find and one customer service agent was ‘super helpful’, our shopper said
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Grocer 33Sainsbury’s impresses with ‘happy’ staff and good stock
Shop floor staff were easy to find, very friendly, and happy to help find an item
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Grocer 33‘Attractive’ Waitrose store wins Leeds mystery shop despite IT glitch issues
Waitrose prevailed despite IT troubles leading to availability issues across its estate