In this episode our experts explore:

The power of data

The acceleration of digital has given business access to more customer data then ever before. How can retailers use this data to improve their offering? Throughout the podcast, we identify the opportunities that enhanced data offers convenience store retailers and how they can use to their advantage.

The future of delivery

With lockdown restrictions easing, has the home delivery trend run its course? Our experts highlight where the challenges and opportunities lie, including what shoppers want from a home delivery service, the issue with oversaturation and the difference between in-store and online shopping.

A retailer perspective

Amrit Pahal of Nisa Local High Heath joins us to share his perspective on home delivery and the impact it has had on his business. Amrit talks through the process of growing his delivery business, the opportunities for convenience stores to challenge other online retailers, his advice to anyone considering introducing home delivery and much more.