All Availability articles
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Promotional FeaturesReconsidering responsibility for cybersecurity in retail
Cyber attacks on the UK’s biggest supermarkets are becoming more frequent, more disruptive and more costly. In the next article in our series on unlocking value in 2025, we explore why it’s time for retailers to rethink not just their cyber defences, but who in the business is responsible for them.
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Grocer 33Displays and ‘helpful’ staff win at Waitrose Horsham
An attractive wine display and considerate staff impressed our shopper
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Grocer 33Sainsbury’s Dundee is best store in high-scoring Grocer 33 week
Our mystery shopper had a ‘really positive experience’ at Sainsbury’s
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Analysis & FeaturesHow far has the cyberattack knocked M&S off course?
Turning all the retailer’s systems back on is ‘complex’, says CEO Stuart Machin
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Grocer 33Store of the week Sainsbury’s Leeds offers excellent standards
Sainsbury’s scored a respectable 78 points, despite only managing 12 out of 20 for availability
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Promotional FeaturesWhy it’s time brands and retailers rethink how they use AI
The food and drink sector might be abuzz at all the potential in AI right now, but many brands and retailers remain stuck on fragmented use cases, adding cost and complexity without the promised productivity gains. What needs to change?
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Analysis & FeaturesClimate whistleblowers: why we had to speak out
An explosive insider memo warned of ‘wishful thinking’ on the imminent climate risks to the supply chain. Can its publication shake up a complacent industry?
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Grocer 33‘Nothing to complain about’ at winning Asda store in Woking
Our shopper said the Asda supermarket was well stocked, light and airy
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NewsTesco plans more market share dominance with 30% target
Tesco currently has a market share of 27.8%, according to the latest 12-week figures from Kantar
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NewsM&S cyberattack costing retailer £43m a week in lost sales
The cyberattack’s impact on sales will cut M&S’ full-year 2026 earnings before interest and taxes by around 7%, the Bank of America Global Research report notes
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NewsNisa and Costcutter hit by stock shortages amid Co-op cyberattack
In communications sent to retailers, the symbol groups listed products that were either ‘temporarily unavailable’ or ‘out of stock’ as a result of supplier issues
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NewsCo-op societies hit by availability issues amid ongoing cyberattack on Co-op Group
Midcounties Co-op, Heart of England Co-op and Lincolnshire Co-op have all confirmed disruption to the supply of food to stores
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Grocer 33Waitrose East Sheen comes top in a low-scoring week
Our shopper praised Waitrose’s short queues and checkout assistant
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News‘There’s nothing to buy’: Co-op cyberattack devastates availability
Co-op has written to its suppliers warning them ‘we are currently unable to place orders until further notice’
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Analysis & FeaturesMarks & Spencer cyberattack: the reasons, damage and lessons
As Scattered Spider – a hacking gang of ‘mostly teenagers’ – is linked to the M&S cyberattack, what’s at stake, and what options does it have?
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Grocer 33Service trumps size as tiny Waitrose Greenwich store wins close-run mystery shop
Waitrose’s Greenwich store offered ‘high-quality’ customer service despite small size
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Grocer 33Waitrose edges out M&S to offer best store experience
Waitrose had tempting counters manned by ‘highly knowledgeable’ staff
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Analysis & FeaturesBuyer’s Guide: How AI is transforming in-store operations
AI applications have already taken hold across grocery retail, monitoring stock levels, boosting service and cutting shrinkage. Which tech is working best?
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Grocer 33High Grocer 33 scores for giant Tesco and small Waitrose stores
Winner Tesco Dundee had ‘very high standards’, our mystery shopper reported
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Grocer 33Large Tesco in Chesterfield offers our shopper ‘everything you need’
Our mystery shopper was impressed with the staff at Tesco Chesterfield