All Availability articles
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Grocer 33Waitrose offers the best online delivery experience in Lewisham
Waitrose was the only delivery that arrived without any unavailable, substituted or missing items
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Analysis & FeaturesWhat supermarkets can learn from streetwear drop culture to build hype
Gen Z are used to shopping for fashion online and finding limited-run products via social media. So how can food retailers build their own ‘hype’?
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Grocer 33Tesco mystery shop wins battle of 30,000 sq ft supermarkets
This week’s stores were all as close as possible to a mid-size 30,000 sq ft and the winner hails from the market town of Dorchester, Dorset with a winning score of 85
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Grocer 33Waitrose crowned best supermarket in Harrow mystery shop
This week’s smallest store offered a ‘very enjoyable experience’
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Grocer 33Morrisons Letchworth named North Hertfordshire’s best supermarket
Located in the town centre, this striking store performed well across the board, but it was the ‘impeccable’ customer service that bowled over our shopper
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Promotional VideosHow retailers zoom in on success with in-store AI cameras
Using AI cameras to identify gaps in shelves allows retailers to streamline operations, frees up staff to focus on customers and can help cut waste. Morrisons managers discuss how this technology has been a ‘game-changer’ to the retail business.
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Grocer 33Morrisons beats all comers to win best supermarket in our Norwich mystery shop
‘Fresh and inviting’ produce helps Morrisons Norwich to the win in a Super Grocer 33 week including dicounters Aldi and Lidl
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NewsSuppliers face forecasting ‘nightmare’ as supermarket behaviour retrenches
A survey by the Groceries Code Adjudicator found poor supermarket forecasting behaviour had become ‘more entrenched’ despite the growth of new supplier portals
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Promotional FeaturesFour areas retailers can optimise with accurate warehouse data
The retail sector is at a pivotal moment. Technology adoption is accelerating, customer expectations are higher than ever, and economic pressures continue to mount. Winning in this environment does not begin with the latest AI tool or an expensive new platform. It begins with data accuracy, says Dexory.
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Grocer 33Waitrose is Worthing’s best in a week of low availability
All supermarkets this week struggled with our Green Issue shop full of organic, B Corp and seasonal British produce, but Waitrose shone with high customer service standards
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Grocer 33Waitrose crowned the best Cheltenham supermarket
Waitrose’s 40,944 sq ft store, located on the edge of town, scored well across the board, with a solid showing on availability with just one item out of stock
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Grocer 33Tesco voted best supermarket in affluent High Wycombe mystery shop
The 36,880 sq ft superstore on London Road came out on top with 87 points despite a poor showing on availability
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Grocer 33Tesco delivers best Online Grocer 33 mystery shop in Ilkeston
For the first time in an online Grocer 33, our mystery shoppers were in the same location, as well as requesting delivery within the same time window
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NewsTesco availability app guides shoppers around store in smart shopping list rollout
The new function on its Clubcard app will allow shoppers to create lists before they go to a store and use them in conjunction with Tesco’s Scan as you Shop to navigate to one item at a time, in aisle order
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Grocer 33Solihull’s best supermarket in mystery shop is 68,000 sq ft Tesco Extra
The store had perfect availability, a logical layout and “well displayed” products
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Grocer 33Waitrose in Southend-on-Sea crowned best seaside supermarket
Waitrose’s winning score of 68 was rooted in the week’s best performance on availability
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NewsAsda trialling AI cameras to monitor availability
The supermarket is in the early stages of a trial of the Focal Systems cameras, which it has installed in five stores
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Grocer 33Waitrose South Woodford named best store in north east London area
It was a low-scoring week across the board – the 26,676 sq ft Waitrose came out on top with just 67 points
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Comment & OpinionMystery shop win symbolises M&S recovery from cyberattack
M&S is pulling in more punters despite prices 22% higher than the cheapest supermarket. Impressive
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Grocer 33M&S named best supermarket in Leicester as it takes first Grocer 33 win
In only its second appearance as a guest retailer M&S scored 90 points in our mystery shopping competition