All Career advice articles – Page 15
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Comment and OpinionA new way to rate customer satisfaction - and improve it
It’s no longer enough to have merely ‘satisfied’ customers – we have to reach excellence in the way we treat them
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Comment and OpinionHow to motivate: six tips for supporting and inspiring staff
There are several ways to motivate employees in store
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NewsBalance for better: equality is more than just a numbers game
The theme of this year’s International Women’s Day campaign centres on the struggle towards a more gender-balanced world
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Comment and OpinionSecrets of startup 'success': belief is as important as logic
Nick and I often get asked to give talks and take part in panels, on various aspects of making a business successful
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Comment and OpinionHow 1950s retailing advice holds up in 2019
Bernardo Trujillo was the great guru of retail in the 1950s – but he couldn’t foresee the rise of online, says Benoit Mahé
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Comment and OpinionManage business relationships like you would your love life
Perseverance and nurture are key to any successful relationship, whether in romance or business
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Comment and OpinionTime for a break: how a holiday can be a business milestone
If you can leave for more than a week without causing the business stress, then you are out of the startup phase
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Comment and OpinionWill the ego and soul of my company live on when I retire?
Empower your employees to keep up with the current processes after you leave
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Comment and OpinionIt's 'Planuary' but why not focus on your career all year?
Looking for your next role, or thinking more seriously about the future of your career, should not be a brief resolution
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Comment and OpinionBe courageous, build confidence: act on those opportunities
Courage is what you have when you face something scary, and you do it anyway. Confidence is what you have after you’ve done it
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Comment and OpinionHow to get the best out of your team when money is tight
There are other ways to affect the happiness of your team without salary increases
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Comment and OpinionA successful career won't just happen - actively manage it!
Some actively manage their careers so they achieve it, while others leave it to chance
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Comment and OpinionResolving conflicts in your team is vital for customer experience
Conflicts between colleagues can seriously damage relations and the overall effectiveness of an organisation
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Comment and OpinionSmall changes can go a long way in engaging employees
Engagement is about more than staff surveys and team-building activities
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Comment and OpinionSay no to yes-men: contrarian candidates can be constructive
The drive toward a market hegemony shared by fewer and fewer larger companies has quickened as 2018 has progressed
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Comment and OpinionImprove employee engagement with the right leadership style
Putting employee engagement and motivation on the company-wide agenda will lead to better performance
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Comment and OpinionBe ruthless: set your mind to achieving laser beam focus
A client described her life as feeling like a “tweeting effect” – everything rushed with short, unfocused bursts of activity
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Comment and OpinionGareth Southgate's principled England team has much to teach businesses
Businesses, like football teams, must achieve a balanced approach to succeed, says Steve Parfett
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Comment and OpinionTaking time out gives you perspective and space to breathe
I spend most of the week in a confused state of frustration and liberation
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Comment and OpinionTime and meeting management is key to efficient working
As multinational companies start to extend into different territories, demands on people’s time can increase massively