All articles by Dene Mullen
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Analysis & FeaturesChaos, abuse: Supermarket workers’ Christmas reality
As supermarkets battle to rake in profits over the ‘golden quarter’, in-store staff face chaos and abuse. They say their bosses aren’t helping
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Grocer 33Asda’s Aintree superstore is best supermarket in our Liverpool mystery shop
The giant Asda store achieved a perfect score for customer service
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Interviews‘Sell kimchi to Korea? Why not?’ Nick Vadasz, the pickle ambassador
Nick Vadasz has steered his eponymous brand from market stall to supermarket shelf. Now, following its sale to Compleat, he’s become a pickle ‘ambassador’
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Grocer 33Asda Gloucester named best supermarket around the Cotswolds
In Asda’s first win since July, the produce section was “well stocked, clean and tidy”, the entrance “bright” with festive offers, and the store “fairly easy to navigate”
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Comment & OpinionWill the wet wipe plastic ban be enough to clear our sewers?
The ban has been popular. Now the government needs to double down and rein in manufacturers’ claims over flushability and misleading on-pack messaging
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Grocer 33Tesco tops battle for best supermarket in Plymouth
Tesco’s winning score was forged on the back of excellent availability and customer service
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Grocer 33Waitrose offers the best online delivery experience in Lewisham
Waitrose was the only delivery that arrived without any unavailable, substituted or missing items
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NewsCo-op launches social mobility toolkits after research finds class still an issue
Co-op has launched the free toolkits to make opportunities fairer for employers and jobseekers, offering practical steps to remove barriers linked to socioeconomic background
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InterviewsHow Surya Foods built a world foods empire, one cuisine at a time
After turning Thai Dragon sriracha and Laila rice into mainstream brands, Surya CEO Harry Dulai is betting big on Korean, African and Indo-Chinese
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Grocer 33Waitrose crowned best supermarket in Harrow mystery shop
This week’s smallest store offered a ‘very enjoyable experience’
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Comment & OpinionHow Waitrose’s good intentions became a PR disaster
Waitrose this morning awoke to a flurry of headlines decrying its decision to ‘sack’ Tom Boyd, 28, who had been stacking shelves at the retailer for four years
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Analysis & FeaturesWhat’s behind the flurry of ultra-premium ready meals?
Despite rising food prices and squeezed incomes, retailers and brands are unveiling high-end ready meals priced at up to £30
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InterviewsMarta Pilczuk on Brits' ‘craziness’ for Heinz
Heinz’s UK & Ireland MD is thrilled by how much Brits love the brand – and is optimistic Kraft Heinz’s forthcoming split will provide further opportunities
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Grocer 33Morrisons Letchworth named North Hertfordshire’s best supermarket
Located in the town centre, this striking store performed well across the board, but it was the ‘impeccable’ customer service that bowled over our shopper
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Comment & OpinionWhy grocery is failing working-class talent (except Co-op)
Guess how many fmcg companies were on ‘the definitive list of employers championing social mobility in the workplace’
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Grocer 33Morrisons beats all comers to win best supermarket in our Norwich mystery shop
‘Fresh and inviting’ produce helps Morrisons Norwich to the win in a Super Grocer 33 week including dicounters Aldi and Lidl
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Grocer 33Waitrose is Worthing’s best in a week of low availability
All supermarkets this week struggled with our Green Issue shop full of organic, B Corp and seasonal British produce, but Waitrose shone with high customer service standards
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Comment & OpinionIt’s time to finally squash the idea of insects as food
Eat at a bug restaurant once, it’s certainly interesting. But those restaurants were always going to struggle with being anything other than a one-visit novelty
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Analysis & FeaturesAre retailers and suppliers doing enough in the war on wet wipes?
Wet wipes are the scourge of the sewer system. Is the solution clearer messaging deterring shoppers from flushing them, or a ban on wipes containing plastic?
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Analysis & FeaturesIs food and drink doing enough to tackle modern slavery?
A decade after the Modern Slavery Act was introduced to much acclaim, UK food and drink supply chains remain exposed. Are retailers and suppliers doing enough to change that?