All Grocer 33 articles – Page 57
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Grocer 33Tesco Warrington: Grocer 33 store of the week
“We have a golden rule that our cashiers should not go at a speed that is detrimental to service”
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InterviewsDave Curness, Store Manager of the Year
How many supermarkets do you know with an official Wet Squad? Sainsbury’s Redhill has one
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Grocer 33Waitrose improves service to move up Grocer 33 league
In the 51-week nationwide competition, Waitrose scored 69.5 out of 100 on average for its weekly mystery shops
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Grocer 33Tesco, Great Horton Road, Bradford: G33 store of the week
“I think there’s been a great improvement in store service. For me, it’s the be-all and end-all”
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Grocer 33'Huge' Tesco Bradford takes Grocer 33 win
The store’s “health and beauty section looked more glamorous with extra lighting”
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Grocer 33Waitrose Bowen Square, Daventry: Grocer 33 store of the week
“We had a refit about two years ago and we refurbished the chilled section and the counters”
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Grocer 33Waitrose Daventry takes dominant Grocer 33 victory
“The entrance is attractive and inside feels spacious with nice-looking displays”
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Grocer 33Tesco Cheltenham takes Grocer 33 win thanks to helpful staff
Despite a “disorganised and chaotic” first impression, Tesco Cheltenham took first place this week…
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Grocer 33Tesco Extra Gloucester: Grocer 33 store of the week
“We’ve just had a very busy bank holiday weekend, which went well. We’ve also had our range change”
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Grocer 33'Really easy' Asda scores 95 points in online Grocer 33
It only took 20 minutes to complete the order and there was only one unavailable item
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Grocer 33Simon Gregg, Asda VP online grocery: star order
“It’s great to hear such positive customer feedback, which backs up market and our internal metrics”
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Grocer 33Sainsbury's Clodagh Moriarty on winning the G33 Online
The rollout of the online shopping app in May was a big move because our customers shop across lots of channels and device
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Grocer 33Ocado wins G33 online with 'easy to navigate' website
Ocado won the online G33 this week with good availability and a super-fast order time
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Grocer 33Lawrence Hene of Ocado on winning the G33 online star order
Our number one focus is offering the shopper the best experience
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Grocer 33Adrian Letts, Tesco, on delivering the G33 star order
When recruiting, we put a real focus on service skills, and everyone gets expert training and coaching
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Grocer 33Waitrose's Ross Avery on winning mobile G33 star order
All the improvements from our main site have been replicated on our mobile site
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Grocer 33Grocer 33 Online Star Order: Asda e-commerce chief Jon Bell
”As part of our Make Us Proud initiative we have given a lot of training to our whole team of e-commerce colleagues”
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NewsAmazon trial delivers Grocer 33 shop in just 46 minutes
Amazon extended trials of its nascent chilled and frozen offer to London this week but the service to date has been mixed
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Grocer 33Steve Lee, Morrisons Denton: Grocer 33 store of the week
It’s been a tough few weeks with all the initiatives rolling out in the business…
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Grocer 33Morrisons Denton wins G33 battle with 'a whopper' of a store
Morrisons Denton achieved one of the highest scores of the year.