All Grocer 33 articles – Page 53
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Grocer 33'Light & airy' Sainsbury's Hessle takes Grocer 33 win
“The store is light and airy with plenty of space between aisles and is clearly signed throughout”
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Grocer 33Morrisons Doxford Park, Sunderland: G33 store of the week
We have people who specifically come in to be served by a particular person on a checkout…
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Grocer 33Morrisons wins despite busy store
Strong customer service all round helped Morrisons Doxford emerge as this week’s winner
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Grocer 33Sainsbury's Tom Johnston Road, Dundee: G33 store of the week
“We really pride ourselves on great service. That is what sets us apart”
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Grocer 33Tesco Warrington wins with 'big and airy' store
Staff “knew their stock and didn’t mind being interrupted”…
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Grocer 33Tesco Warrington: Grocer 33 store of the week
“We have a golden rule that our cashiers should not go at a speed that is detrimental to service”
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InterviewsDave Curness, Store Manager of the Year
How many supermarkets do you know with an official Wet Squad? Sainsbury’s Redhill has one
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Grocer 33Waitrose improves service to move up Grocer 33 league
In the 51-week nationwide competition, Waitrose scored 69.5 out of 100 on average for its weekly mystery shops
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Grocer 33Tesco, Great Horton Road, Bradford: G33 store of the week
“I think there’s been a great improvement in store service. For me, it’s the be-all and end-all”
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Grocer 33'Huge' Tesco Bradford takes Grocer 33 win
The store’s “health and beauty section looked more glamorous with extra lighting”
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Grocer 33Waitrose Bowen Square, Daventry: Grocer 33 store of the week
“We had a refit about two years ago and we refurbished the chilled section and the counters”
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Grocer 33Waitrose Daventry takes dominant Grocer 33 victory
“The entrance is attractive and inside feels spacious with nice-looking displays”
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Grocer 33Tesco Cheltenham takes Grocer 33 win thanks to helpful staff
Despite a “disorganised and chaotic” first impression, Tesco Cheltenham took first place this week…
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Grocer 33Tesco Extra Gloucester: Grocer 33 store of the week
“We’ve just had a very busy bank holiday weekend, which went well. We’ve also had our range change”
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Grocer 33'Really easy' Asda scores 95 points in online Grocer 33
It only took 20 minutes to complete the order and there was only one unavailable item
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Grocer 33Simon Gregg, Asda VP online grocery: star order
“It’s great to hear such positive customer feedback, which backs up market and our internal metrics”
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Grocer 33Sainsbury's Clodagh Moriarty on winning the G33 Online
The rollout of the online shopping app in May was a big move because our customers shop across lots of channels and device
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Grocer 33Ocado wins G33 online with 'easy to navigate' website
Ocado won the online G33 this week with good availability and a super-fast order time
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Grocer 33Lawrence Hene of Ocado on winning the G33 online star order
Our number one focus is offering the shopper the best experience
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Grocer 33Adrian Letts, Tesco, on delivering the G33 star order
When recruiting, we put a real focus on service skills, and everyone gets expert training and coaching