All Service & availability articles
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Grocer 33‘Safe environment’ for our shopper at winning Waitrose store
Availability was also strong, with just one out-of-stock and one not-stocked product
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Grocer 33
‘Excellent’ customer service helps Waitrose claim victory
Waitrose’s winning store had just one out-of-stock and one not-stocked item this week
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Grocer 33
Sainsbury’s takes clear win despite Brexit-induced shortages
Sainsbury’s Sprucefield only had one out of stock line despite supply issues
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Grocer 33
Tesco wins thanks to ‘polite’ staff and 100% availability
Our mystery shopper heaped praise on the team at its Bourne Centre, Salisbury branch
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Grocer 33
Asda wins for first time in three months with full marks for service
Asda’s store in Killingbeck impressed with no queues and friendly, polite staff
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Grocer 33
Full basket and ‘knowledgeable’ staff secures Morrisons the win
A full basket of 33 items helped Morrisons pick up its first service and availability award for six weeks
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Grocer 33
Spacious Waitrose takes a comfortable service victory
Waitrose in Paddock Wood, Kent impressed with ‘friendly and helpful’ staff
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Grocer 33
‘Clean and well-maintained’ Sainsbury’s beats Tesco and Waitrose by one point
Its Farlington, Portsmouth store took the win thanks to being ‘clean, well maintained and well cared for’
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‘Spacious and bright’ Tesco Kilmarnock wins top spot
Our shopper had a positive experience from the outset at the “spacious, open and bright” store
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‘Very organised’ Waitrose wins during Wales firebreak
Waitrose in Monmouth had plenty of social distancing measures
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‘Clean and safe’ Waitrose wins but availability falls
Waitrose in Beaconsfield impressed with its social distancing measures but availability slipped across the board this week
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Grocer 33
Perfect standards secure Morrisons the top spot
Morrisons in Longrock, Penzance impressed our shopper with high standards and good coronavirus measures
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Waitrose wins with ‘helpful’ and ‘efficient’ staff
Staff at its Cheadle Hulme store made good use of handheld devices to collect stock information and kept a safe distance
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Grocer 33
Tesco wins for first time in three months with perfect availability
Tesco has won on service and availability for the first time in almost three months
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Grocer 33
‘Well managed’ Sainsbury’s beats Waitrose by a point as marshalling returns
The store achieved the win thanks to 100% availability, strong store standards and great customer service
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Grocer 33
‘Pristine’ and ‘stress-free’ Asda takes Grocer 33 top spot
Asda has made it two wins in three weeks thanks to “pristine” standards and a “stress-free” shopping experience
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Sainsbury’s wins thanks to ‘calm and ordered’ store
Sainsbury’s had the highest score of the supermarkets for store standards
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Asda takes first win since May with strong customer service
The team at its branch in Westmead, Farnborough pushed it into the top spot with their ‘polite’ approach to service
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‘Clean and well-ordered’ atmosphere at winning Waitrose
Waitrose continued its impressive form in service and availability this week
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Grocer 33
‘Helpful and friendly’ staff help Morrisons to take Grocer 33 win
The experience was positive from start to finish
