All Service & availability articles
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Grocer 33Sainsbury’s wins with top standards in a tight week
Our mystery shopper was full of praise for the store standards, ease of navigation and the service she received
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Grocer 33
Excellent service delivers win for ‘well-ordered’ Tesco Bracknell
Our mystery shopper visited on a busy Sunday afternoon and, though there was a short queue to enter the store, it was managed efficiently
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Grocer 33
Sainsbury’s wins with solid social distancing and hygiene measures
In a low scoring week, only one supermarket managed to avoid any out-of-stocks
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Grocer 33
Tesco takes the crown thanks to top-notch standards
Its Hookwood store in Horley scored 87 points thanks to strong in-store standards and customer service
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Grocer 33
Waitrose website and delivery service impresses our shopper
Waitrose’s arrived promptly, unpacked efficiently and knew the substitutions from memory
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Grocer 33
Sainsbury’s breaks Waitrose’s winning streak with top-notch service
Sainsbury’s in Darnley, Glasgow impressed this week with excellent service and a recent refit
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Grocer 33
Waitrose claims fifth consecutive win thanks to near perfect availability
A score of 75 was enough to take Waitrose Peterborough to victory this week, which saw fairly low marks across the board
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Grocer 33
Waitrose continues winning streak with high standards
Waitrose’s store in Horley, Surrey impressed with ‘polite and helpful’ staff and a logical layout
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Grocer 33
Waitrose continues winning streak with high standards
Waitrose in Battersea impressed our shopper with its Valentine’s and Easter displays
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Grocer 33
Waitrose continues winning streak with highest store standards
Waitrose in Saltash impressed our shopper this week with a ‘neat and tidy’ store
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Grocer 33
Top-notch standards secure Waitrose the win
Waitrose has claimed a third Grocer 33 service and availability award within the past four weeks
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Grocer 33
Morrisons takes winning spot thanks to ‘bright and spacious’ renovation
Our shopper was impressed by the eye-catching signage, which gave each department its ‘own presence’
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Grocer 33
‘Safe environment’ for our shopper at winning Waitrose store
Availability was also strong, with just one out-of-stock and one not-stocked product
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Grocer 33
‘Excellent’ customer service helps Waitrose claim victory
Waitrose’s winning store had just one out-of-stock and one not-stocked item this week
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Grocer 33
Sainsbury’s takes clear win despite Brexit-induced shortages
Sainsbury’s Sprucefield only had one out of stock line despite supply issues
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Grocer 33
Tesco wins thanks to ‘polite’ staff and 100% availability
Our mystery shopper heaped praise on the team at its Bourne Centre, Salisbury branch
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Grocer 33
Asda wins for first time in three months with full marks for service
Asda’s store in Killingbeck impressed with no queues and friendly, polite staff
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Grocer 33
Full basket and ‘knowledgeable’ staff secures Morrisons the win
A full basket of 33 items helped Morrisons pick up its first service and availability award for six weeks
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Grocer 33
Spacious Waitrose takes a comfortable service victory
Waitrose in Paddock Wood, Kent impressed with ‘friendly and helpful’ staff
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Grocer 33
‘Clean and well-maintained’ Sainsbury’s beats Tesco and Waitrose by one point
Its Farlington, Portsmouth store took the win thanks to being ‘clean, well maintained and well cared for’
