All Service & availability articles
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Grocer 33Waitrose wins with ‘cheery’ staff and ‘safe’ environment
Waitrose in Lincoln sailed to victory this week with near-perfect availability
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Grocer 33
Tesco wins with availability strong and safe atmosphere
Issues with social distancing and availability were actually less evident than the previous week
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Grocer 33
Grocer 33 shoppers express concerns over slack social distancing
Our mystery shoppers expressed unease about a lack of social distancing by customers and staff during the sixth week of lockdown
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Grocer 33
‘Very surprising how easy it was’ says our Tesco mystery shopper
A near flawless run saw a comfortable win for a “well-organised” Tesco this week…
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Grocer 33
Tesco Lewes is runaway Grocer 33 winner with huge score of 92
Queues outside stores were considerably shorter than recent weeks on this Sunday lunchtime shop
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Grocer 33
Staff ‘incredibly helpful’ at winning Sainsbury’s Newquay store
Stock levels were much improved across the board once again this week
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Grocer 33
Strong availability and queue management helps Waitrose to win revamped Grocer 33
Waitrose topped the Grocer 33 – despite our shopper having to queue for 35 minutes in the car park to get in
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Grocer 33
Sainsbury’s wins as supermarket staff are given praise
Unprecedented shopper demand left shelves bare across the board
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Grocer 33
Tesco ‘shines’ in challenging week of stockpiling
As customers continued to stockpile amid coronavirus panic, supermarket staff once again “shone” this week
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Grocer 33
Sainsbury’s impresses with strong availability despite coronavirus
Our mystery shopper found all 33 items with ease and staff were polite at Sainsbury’s Leicester store
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Grocer 33
Tesco wins Grocer 33 as rivals struggle for availability
Tesco’s Poole store was the only one to score points for availability this week
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Grocer 33
Tesco wins Grocer 33 in another week of low scores
Tesco’s Lincoln store registered the highest availability score on Sunday morning, but was still missing six lines
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Grocer 33
Asda wins Valentine’s Day Grocer 33 in week of low scores
Our mystery shopper had an “awful” first impression of the large Brighton Marina store
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Grocer 33
‘Bright and spacious’ Tesco beats Waitrose to the win
Tesco’s score was boosted by ‘friendly and willing’ staff and ‘enticing’ gondola-end promotions
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Grocer 33
‘Pleasant and easy’ shop wins it for Morrisons
There were strong scores for availability across the board this week
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Grocer 33
Waitrose wins with friendly staff and well-presented, tidy store
Our mystery shopper said the counters were well-stocked and neatly displayed
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Grocer 33
Fast service and impressive staff at winning Morrisons
Morrisons snatched the win with good customer service, a quick checkout and only two items missing
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Grocer 33
Sainsbury’s beats Morrisons to win by one point
Our mystery shopper praised the “welcoming, clean and well-presented” store in Torquay
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Grocer 33
Waitrose kicks off 2020 with a Grocer 33 service & availability win
The rest of the retailers lost marks for poor availability in the aftermath of Christmas and the new year
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Grocer 33
Tesco puts on a winning Grocer 33 display
Enticing displays, ‘excellent’ services and a swift checkout gave Tesco the win on a busy Saturday morning
