All Service and availability articles – Page 8
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Analysis & FeaturesHow can the post office evolve to survive?
More in-store post office concessions are opening. Can retailers make them work and how?
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News
Waitrose sees sharp improvements in service and availability
Over the past year, Waitrose climbed from last place to second in the Grocer 33 weekly mystery shopping survey
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News
Sainsbury’s to encourage shoppers to refill water bottles in its cafés
Sainsbury’s is also encouraging shoppers to bring their own reusable containers to its fresh and deli counters
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Comment & Opinion
Feedback: successful companies ask for it - and respond to it
The latest Which? survey on high street shopping reminds us to never forget the customer is king
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News
Sainsbury's shelves Fragrance Shop beauty concession trial
The retailer introduced the concession in Purley Way, Croydon, last September but has now removed it
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News
Free-to-use ATMs at risk after Supreme Court business rates decision
Property group Colliers International described the move as a kick in the teeth for retail
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Comment & Opinion
Why Sainsbury's remains compelling despite Asda merger failure
Yes, the Asda deal failed. But Sainsbury’s is a success story across quality, pricing and more, says Jeremy Garlick, partner at Insight Traction
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News
Starship adds fish & chips to Milton Keynes robot service
The robots also began serving 2,000 new homes with the addition of the district of Tattenhoe on Saturday
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News
Morrisons introduces 'weigh what you need' service
UK households waste on average the equivalent of £500 of groceries per year
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Comment & Opinion
Sainsbury's till-free store can't offer outstanding service without staff
The customer journey isn’t all about self-service speed – shoppers will always appreciate helpful staff on hand, says Solon Sasson, MD at Bouncepad
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News
PayPoint claims end to banking charges for 2,000 retailers
The payment system provider has used its Net Settlement Facility scheme to reduce banking charges for thousands of retailers
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News
Waitrose wine tastings booked by 500 customers in first 14 months
Waitrose said the initative’s uptake had ‘exceeded our expectations’
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News
Tesco's Clubcard partnership with Uber to end this year
Currently Tesco Clubcard customers can triple the value of their Clubcard vouchers by swapping them for Uber credits
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Comment & Opinion
A new way to rate customer satisfaction - and improve it
It’s no longer enough to have merely ‘satisfied’ customers – we have to reach excellence in the way we treat them
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Analysis & Features
Is paper packaging really better for the planet than plastic?
Retailers and brands are swapping out plastic for paper and cardboard in response to consumer demand – but is this the right move?
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News
Waitrose offers at-home gin tasting experience
The retailer is working with Fever-Tree for the tastings
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News
Starship grocery delivery robots reach 50,000-order milestone
They made their 50,000th delivery in Milton Keynes this week, having covered over 200,000 miles in total
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News
Gridserve seeking retailers for electric car forecourts
The energy company told The Grocer it was in discussions with a major multiple supermarket
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News
Morrisons to offer fast electric vehicle charging points
The retailer has announced a deal to provide 20-minute charging points across its UK stores
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News
Charities and FWD urge PM to avert no-deal Brexit food crisis
Children, hospital patients and people in cared-for settings are among the groups most at risk, according to the letter
