Tesco Ireland

Tesco Ireland

Name: Eve Henrikson

Job title: online director, Tesco

Is there anything special coming online to mark Tesco’s 100th birthday? Our online business is part of Tesco’s centenary celebrations. In February, online customers had the option of a lower minimum basket spend of £25 on C&C orders.

You have stopped your one-hour delivery service in London, to focus on scheduled same-day delivery instead. Is this the way forward or could one-hour deliveries it return? Tesco Now was a small trial in central London that ended in November last year. We’re always looking at ways to enhance the service we offer our customers. We’re proud that our same-day delivery service covers 99% of the UK population and continually look at opportunities to serve online customers even better - our extensive store estate provides close proximity to where our customers live, creating opportunities to make shopping with us even more convenient.

How have sales of F&F been going on the Next website? Are there plans for other such tie-ups? We are excited about working with Next. Customers have told us they want to shop F&F both in store and online.

How has Tesco reduced plastic in its online offer? We always try to use as few bags as possible in orders and are exploring further ways to reduce plastic, and the number of bags we use.

Do you think charges for online deliveries are at a more sustainable level now, or will they still have to go up? There are a range of options based on convenience and the time and day of delivery and collection. For deliveries, prices start from as little as £1, some click & collect slots are free and customers can also reduce the cost of home deliveries by joining one of our Delivery Saver membership tiers.

Do you have any new health features online? We’ve already done lots of work to make the food we sell healthier while not compromising on taste, by reducing its sugar, salt and fat content. Our Real Food website also provides inspiration to customers with healthy recipes created by award-winning chefs and nutritionists. Our partnership with Spoon Guru is helping customers with specific diets and tastes quickly and easily find food suitable when shopping on Tesco.com. We’re pleased how customers have responded and will continue to help make healthier choices a little easier.