A Costcutter store at Warwick University has enjoyed a 17% uplift in sales since the introduction of self-service checkouts.
Shopper visits have also increased by 20% at Rootes Grocery Store on the campus since the tills were introduced at the start of the year.
Store manager Fabio Finocchiaro said students and staff were attracted to the ‘queue less, pay faster’ benefits of self-service checkouts.
“We cater for over 26,000 students and nearly 6,000 staff at Warwick as well as conference delegates and other visitors to campus. Being at the heart of campus, our store is very much about convenience for our shoppers,” he said.
“We understand our market really well and know that speed, convenience and less time spent queuing, particularly at lunch, are the key things that customers want and expect. By installing the self-checkouts we have been able to provide a faster, more convenient service.”
He added: “More than half our sales now go through our six self-service tills, which work excellently with contactless payment for even more speed and efficiency at checkout. Overall the store is now around 75%-80% cashless, with SCO accounting for more than half of this.”
Costcutter offers the self-scan tills to retailers in partnership with Toshiba and HTEC.
“This is part of our ongoing investment in IT innovation in order to help our retailers improve their shoppers’ experience and increase sales,” said Costcutter director of IT Dave Morris.
Our IT team has focused on developing checkout solutions, from industry leaders Toshiba, which cater for a whole range of retailer requirements, including smaller store formats. The success at Warwick is a tremendous platform for our extensive investment plans in this vital area.”