All Service and availability articles
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NewsWaitrose and John Lewis trial foreign language badges for staff
The initiative has initially launch in 10 Waitrose stores and seven John Lewis sites this month
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News
Deliveroo rolls out click & collect option for consumers
More than 700 restaurants in 13 cities around the UK have already signed up to Pickup
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News
Tesco launches paid-for Clubcard loyalty scheme
Jason Tarry said the service would be a “no-brainer” for savvy customers
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News
Convenience sector welcomes Barclays’ U-turn on Post Office cash withdrawals
Barclays had been the only one of 28 banks partnered with the Post Office to refuse to sign new terms
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News
Tesco removes bananas and oranges from free fruit scheme due to peel concerns
The decision to ban bananas and oranges was taken in the past few weeks
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News
Government must ‘get a grip’ on depletion of free cashpoints, says Which?
The ACS said it would continue to urge the Payments Systems Regulator to intervene to ensure that free access to cash
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Comment & Opinion
Customers are demanding - so meet their needs with your digital experience
Regular auditing of your online offering will help you pinpoint areas for improvement, says Harry Walker of Google
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News
Thornton’s Budgens links with Juul to offer advice on switching from tobacco
The Belsize Park store operates the surgery-style service in a 7,000 sq ft cordoned-off area every Thursday afternoon
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News
Tesco, Asda and Poundland caught selling knives to children
Test purchases found retailers failed to prevent the sale of a knife to a child on 15% of occasions
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News
PayPoint looks to drive development with retailer survey
PayPoint said it was an opportunity for retailers to share their thoughts on how PayPoint was progressing
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Comment & Opinion
How can Tesco maintain the customer experience with 4,500 job cuts?
Tesco claims the move will help it ‘serve customers better’ – but it will leave fewer staff to shoulder the same workload
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News
Amazon to turn off all Dash buttons this month
Dash buttons were hailed as a move towards the ‘connected home’
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News
Select & Save to install Amazon lockers in stores
Select & Save said it would now be discussing the opportunity with those members
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News
Co-op kicks off ‘biggest-ever transformation programme’
A technology overhaul that’s been three years in planning would better equip the retailer for its “ambitious growth strate”
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News
Marks & Spencer claims plastic reduction first with reusable container discounts
The Market Place format offers a variety of lunch-to-go options, including rotisserie chicken, fish and freshly prepared salads
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News
Sainsbury’s transforms Bath branch into ‘signing store’
Staff at the branch will sign common words and phrases when interacting with customers
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News
Waitrose aims to extend ‘While You’re Away’ delivery to ‘broader UK’
Waitrose launched the ‘While You’re Away’ service in October last year
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Analysis & Features
How can the post office evolve to survive?
More in-store post office concessions are opening. Can retailers make them work and how?
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News
Waitrose sees sharp improvements in service and availability
Over the past year, Waitrose climbed from last place to second in the Grocer 33 weekly mystery shopping survey
