Service and availability
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Comment & OpinionA new way to rate customer satisfaction - and improve it
It’s no longer enough to have merely ‘satisfied’ customers – we have to reach excellence in the way we treat them
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Analysis & Features
Is paper packaging really better for the planet than plastic?
Retailers and brands are swapping out plastic for paper and cardboard in response to consumer demand – but is this the right move?
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News
Waitrose offers at-home gin tasting experience
The retailer is working with Fever-Tree for the tastings…
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News
Starship grocery delivery robots reach 50,000-order milestone
They made their 50,000th delivery in Milton Keynes this week, having covered over 200,000 miles in total
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News
Gridserve seeking retailers for electric car forecourts
The energy company told The Grocer it was in discussions with a major multiple supermarket
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News
Morrisons to offer fast electric vehicle charging points
The retailer has announced a deal to provide 20-minute charging points across its UK stores
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News
Charities and FWD urge PM to avert no-deal Brexit food crisis
Children, hospital patients and people in cared-for settings are among the groups most at risk, according to the letter
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News
Lloyds and Visa to pay a fee for cashback transactions
The initiative follows a decline in the number of cash machines in operation particularly in rural areas
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News
Poundland writes to police to ask for knife sale ban backing
The discounter, which banned knife sales last autumn, has written to the National Police Chiefs’ Council for support in its campaign
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News
Asda bans sale of single knives to counter knife crime
The retailer said it would remove all single kitchen knives by the end of April
