Service and availability
-
Analysis & FeaturesHow can the post office evolve to survive?
More in-store post office concessions are opening. Can retailers make them work and how?
-
News
Waitrose sees sharp improvements in service and availability
Over the past year, Waitrose climbed from last place to second in the Grocer 33 weekly mystery shopping survey
-
News
Sainsbury’s to encourage shoppers to refill water bottles in its cafés
Sainsbury’s is also encouraging shoppers to bring their own reusable containers to its fresh and deli counters
-
Comment & Opinion
Feedback: successful companies ask for it - and respond to it
The latest Which? survey on high street shopping reminds us to never forget the customer is king
-
News
Sainsbury's shelves Fragrance Shop beauty concession trial
The retailer introduced the concession in Purley Way, Croydon, last September but has now removed it
-
News
Free-to-use ATMs at risk after Supreme Court business rates decision
Property group Colliers International described the move as a kick in the teeth for retail
-
Comment & Opinion
Why Sainsbury's remains compelling despite Asda merger failure
Yes, the Asda deal failed. But Sainsbury’s is a success story across quality, pricing and more, says Jeremy Garlick, partner at Insight Traction
-
News
Starship adds fish & chips to Milton Keynes robot service
The robots also began serving 2,000 new homes with the addition of the district of Tattenhoe on Saturday
-
News
Morrisons introduces 'weigh what you need' service
UK households waste on average the equivalent of £500 of groceries per year
-
Comment & Opinion
Sainsbury's till-free store can't offer outstanding service without staff
The customer journey isn’t all about self-service speed – shoppers will always appreciate helpful staff on hand, says Solon Sasson, MD at Bouncepad
