Store service – Page 10
-
Grocer 33Tesco in Swansea takes the win with 85 points
There was a “good level of stock in all sections” with only one unavailable item
-
NewsAvailability of beer lines struggled during World Cup
England’s run to the World Cup semi-finals provided a boost to the grocery sector
-
Grocer 33Morrisons wins with summer products and top marks for staff
The fresh section looked “nice” though some areas were sparse
-
NewsAld, Lidl and Iceland to close early if England makes World Cup final
Lidl, the sponsor of the England football team, will open half an hour earlier than usual at 9.30am
-
Grocer 33Plenty of staff at winning Sainsbury's store
Our shopper found ‘a lot of staff present’ on this busy Saturday morning, who were ‘very pleasant and helpful’
-
NewsIceland is top supermarket for customer service
The supermarket scored 84/100 based on customer satisfaction
-
Grocer 33Roomy Morrisons Ty Glas store takes win
The store dropped points on availability, but looked “clean and well ordered” with “ample” room to move around
-
Grocer 33Asda's Hellesdon store in Norwich seals Grocer 33 win
Our shopper found “all encounters with staff were pleasant” and really liked the “excellent range of services” on offer
-
NewsThe Co-op rolls out new tablets for staff
The new “ruggedised” terminals have been equipped with dedicated software designed to simplify tasks for staff
-
NewsSainsbury's stays on top as it raises the bar on availability
Sainsbury’s scooped the Grocer Gold Awards for both availability and service for the sixth year in a row
-
Grocer 33Improved Morrisons Livingston store takes win
The store was “clean and tidy and well merchandised”, scoring full marks for shop floor service and checkout
-
Grocer 33Waitrose wins with 'bright' store and fine service
There were four unavailable items but our shopper was directed to close alternatives by staff
-
Grocer 33Sainsbury's Nantwich offers an 'easy' shop
Our shopper found the visit “easy” on a “particularly busy” Friday evening
-
Grocer 33Timely and efficient Tesco wins: online 33
It impressed with a fairly quick ordering time of 34 minutes and a “straightforward” registration
-
Grocer 33'Well laid out' Sainsbury's Lisburn takes win
Staff were “easily identified” and “appeared neat and tidy”
-
Comment and OpinionFundamentals of category management, 6: Get some perspective
Insight Traction’s Jeremy Garlick explains the importance of seeking different perspectives on your launches and category ideas, including from industry experts, shoppers - and even “idiots”
-
Grocer 33Sainsbury's staff demonstrate perseverance
Our shopper loved the “extremely clear labelling and large aisles” …
-
Comment and OpinionPut customers centre-stage
Customer satisfaction and brand value have featured highly in industry news recently
-
Grocer 33Morrisons staff praised for excellent service
Our shopper was delighted to see a “fantastic amount of choice” and praised the shop floor service…
-
NewsSainsbury's teams up with Eagle Eye for Nectar Isle of Wight trial
Eagle Eye AIR technology allows users to redeem digital offers and rewards at scale and across multiple channels