paul callaghan morrisons carmondean

Morrisons Carmondean, Livingston: Grocer 33 store of the week Subscription

‘The store is a real hub of the community. It’s been serving the area for 35 years and it’s a very friendly environment’

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service and availability news & analysis

Co-op tablet

The Co-op rolls out new tablets for staff Subscription

15 Jun 2018 | By Ronan Hegarty

The new “ruggedised” terminals have been equipped with dedicated software designed to simplify tasks for staff

Sainsbury's shelf

Sainsbury's stays on top as it raises the bar on availability Subscription

15 Jun 2018 | By Ronan Hegarty, Marianne Calnan

Sainsbury’s scooped the Grocer Gold Awards for both availability and service for the sixth year in a row

Iceland delivery

Iceland offers more early morning/late evening online deliveries

04 Jun 2018 | By Steve Farrell

The retailer said it was adding 4,000 new slots across the country

Sainsbury's Bank ATM

Supermarkets appeal against extra ATM rates demands Subscription

21 May 2018 | By Ian Quinn

Case is being brought by retailers including Tesco, Sainsbury’s and the Co-op

booths barrowford

Booths installs Amazon Lockers at 18 stores

18 May 2018 | By Marianne Calnan

If successful the lockers will be rolled out more widely


PayPoint and Link pilot new cash withdrawal service

16 May 2018 | By Emily Bright

The PayPoint terminal will act like an ATM, removing the requirement for an additional machine


Deliveroo to give all its employees share options

16 May 2018 | By Steve Farrell

The longer staff are employed by the company, the more shares they will be able to accumulate

Teenager skateboarding

One in four teen mystery shoppers able to buy knives Subscription

16 May 2018 | By Steve Farrell

One in six retailers also failed test purchases for alcohol, according to Serve Legal

Sainsbury nectar card

Sainsbury's teams up with Eagle Eye for Nectar Isle of Wight trial Subscription

10 May 2018 | By Marianne Calnan

Eagle Eye AIR technology allows users to redeem digital offers and rewards at scale and across multiple channels

White City - Full Line marks and spencer web

M&S considers installation of toy and optician concessions Subscription

09 May 2018 | By Marianne Calnan

M&S is trialling optician concessions at five of its stores

stuart delivery web

Stuart delivery adds three new UK cities Subscription

04 May 2018 | By Steve Farrell

The rapid delivery specialist has expanded to Bristol, Manchester and Liverpool

Sidhu Sir Stelios and Sagu web

EasyFood takeaway delivery service in talks with grocers Subscription

02 May 2018 | By Steve Farrell

The service was launched in Birmingham last week and already has 200 subscriber restaurants

quiqup-003 dubai web

Quiqup extends one-hour delivery service to Dubai Subscription

30 Apr 2018 | By Steve Farrell

This comes after the company raised £20m in private funding to fuel geographical expansion

Quiqup web

Quiqup plans grocery delivery service in Manchester Subscription

26 Apr 2018 | By Steve Farrell

Quiqup began operating in Manchester earlier this month after raising £20m in private funding last May to fuel geographical expansion


New Deliveroo website offers discounts to partner restaurants Subscription

24 Apr 2018 | By Steve Farrell

The firm’s new support site also offers benefits for restaurant staff including savings on cinema tickets

Sainsburys electric cargo bike trial2 web

Sainsbury's trials UK's first cargo bike grocery delivery

19 Apr 2018 | By Marianne Calnan

Zero-emission bikes will deliver up to 100 online orders a day

Midcounties Co-op

Midcounties Co-operative adopts Happerley traceability scheme Subscription

18 Apr 2018 | By Emily Bright

Customers can view the provenance of ingredient supply chains encompassing more than 200 food and drink ranges via a QR code

amazon fulfilment centre

'Free' delivery must apply to all parts of UK, ASA rules Subscription

12 Apr 2018 | By Steve Farrell

The ASA said some retailers had been ‘misleading’ consumers with unconditional UK delivery claims

waitrose supper

Waitrose expands supper club to Horsham store Subscription

12 Apr 2018 | By Marianne Calnan

Over the last two years Waitrose has hosted supper clubs priced at £35 at stores in Haywards Heath, Newbury and Salisbury

Lidl's margot

Lidl to introduce AI customer service chatbot Subscription

23 Mar 2018 | By Steve Farrell

Customers will be able to chat to the bot using Facebook Messenger and get answers on matters like store opening times



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