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service & availability news

Tesco click & collect

Tesco to merge grocery and GM for click & collect Subscription

23 Jun 2017 | By Ian Quinn

The rollout comes amid a rationalisation of Tesco’s GM services

Quiqup web

Express delivery service Quiqup raises £20m to fund growth Subscription

24 May 2017 | By Emma Weinbren

The startup has begun operating a delivery service for Whole Foods Market, Burger King and Tesco in London

Wholesale Mobile App web

Blakemore Wholesale launches on-the-go order app Subscription

23 May 2017 | By Michelle Perrett

The app, free for iOS and Android, offers a range of services including Click & Collect and Click & Deliver

amazon go

Amazon trademark applications indicate checkout-free plan for UK

22 May 2017 | By Emma Weinbren

The online retailer filed a trademark for the slogan ‘Every queue is a defect’ on 11 May

shopper customer

71% of supermarket customers unhappy with shopper experience Subscription

18 May 2017 | By Michelle Perrett

Supermarkets came third behind independents and pharmacies in the YouGov survey

Sainsbury's Click & Collect

Click & collect shopping problems decline, survey shows Subscription

17 May 2017 | By Ian Quinn

But consumers are increasingly frustrated with home delivery, found research by JDA and Centiro…

sainsbury's opening times sunday trading

Lobbyists issue fresh call for relaxation of Sunday trade laws Subscription

05 May 2017 | By Ian Quinn

The group has urged the next government to abolish current rules to allow a new era of ‘consumer choice and lower prices’

New five pound note _fiver

Paper £5 notes no longer legal after midnight tonight Subscription

05 May 2017 | By Michelle Perrett

From tomorrow, retailers will be able to refuse to accept paper fivers and only the polymer £5 will be legal tender

spar natural gran canaria

New Spar offers health consultations Subscription

04 May 2017 | By Ellis Hawthorne

Spar has opened its first Spar Natural “lifestyle” store in Gran Canaria

mastercard biometric card payment

Mastercard trials biometric fingerprint payment technology

20 Apr 2017 | By Emma Weinbren

Payments giant is testing a biometric credit card in two South African retailers

sainsbury's local

Sainsbury's faces Twitter backlash over new self-serve tills Subscription

18 Apr 2017 | By Emma Weinbren

Users complained the tills were unable to weigh items or allow use of own bags

Sainsburys SmartShop

Sainsbury's to roll out SmartShop app more widely

06 Apr 2017 | By Emma Weinbren

The in-store shopping app will go out to a “much bigger” audience over the course of 2017

supper club waitrose haywards heath

Waitrose launches supper club at new Haywards Heath store Subscription

06 Apr 2017 | By Emma Weinbren

The retailer will offer three-course meals for £35 in the store’s mezzanine-level café on eight dates

Tesco Extra

Tesco to cut more night shifts and 24-hour opening at stores Subscription

05 Apr 2017 | By Edward Devlin

 Tesco is ploughing ahead with more changes to its service model at a further 69 stores, with 3,000 staff facing redundancy as a result

Telepizza Hounslow

European pizza delivery giant Telepizza to launch in the UK Subscription

04 Apr 2017 | By Ellis Hawthorne

The first outlet in Hounslow will be followed by nine company-owned restaurants and two franchise sites

poundland

Poundland has eye on the availability prize Subscription

31 Mar 2017 | By Ronan Hegarty

Trading director Barry Williams said this week there was a “huge prize” for the discounter if it addressed availability

my waitrose card

Waitrose cuts out coffee 'freeloaders' with rule tweak Subscription

24 Mar 2017 | By Ellis Hawthorne

Waitrose is to put a stop to people who pick up free coffee in stores without making a purchase

morrisons checkout staff

Morrisons hails success of in-store gap-filling order system Subscription

17 Mar 2017 | By Ronan Hegarty

The system was launched last summer and rolled out to all 491 stores in three waves

Tout Cleeve Pub

Tout's plans extra services for Somerset Budgens amid backlash Subscription

15 Mar 2017 | By Ellis Hawthorne

Local council is still opposed to opening in Cleve, which will include a pub, café, hairdresser and beauty salon

veg shortage

Salad crisis over as courgette and lettuce supply stabilises Subscription

09 Mar 2017 | By Beth Gault

Supplementary imports from the US have now stopped, as yields across Europe have picked up

contactless payment

Contactless finally in all Sainsbury's stores Subscription

03 Mar 2017 | By Emma Weinbren

Sainsbury’s has at last rolled out contactless payment technology across all its supermarkets and c-stores

Sainsbury's home delivery

Sainsbury's to trial early delivery slots in Scotland Subscription

23 Feb 2017 | By Emma Weinbren

Sainsbury’s is launching early morning home delivery slots in Scotland for the first time next month

Budgens self service

Thornton's Budgens switches to majority of self-service tills Subscription

23 Feb 2017 | By Ellis Hawthorne

Thornton’s Budgens is replacing the majority of its manned checkouts with “assisted self-service” tills

Lottery Euro Millions

Sheerness store suspended from National Lottery activity Subscription

23 Feb 2017 | By Matt Strudwick

Costcutter said the owner was working closely with Camelot to restore this service as soon as possible

Tesco salad

Tesco orders promotion checks after damning BBC investigation

13 Feb 2017 | By Ian Quinn

Undercover reporter found customers were being overcharged on multibuys at two thirds of stores visited

Tesco store manager

Tesco Warrington: Grocer 33 store of the week Subscription

23 Jun 2017 | By Ian Quinn

“We have a golden rule that our cashiers should not go at a speed that is detrimental to service”

Tesco store with poppy

Tesco kicks off Grocer 33 year with a pricing win Subscription

23 Jun 2017 | By Ronan Hegarty

At £62.42, Tesco was £1.41 cheaper than second-placed Morrisons

Dave Curness

Dave Curness, Store Manager of the Year Subscription

22 Jun 2017 | By James Halliwell

How many supermarkets do you know with an official Wet Squad? Sainsbury’s Redhill has one

store

Tesco, Great Horton Road, Bradford: G33 store of the week Subscription

15 Jun 2017 | By Ian Quinn

“I think there’s been a great improvement in store service. For me, it’s the be-all and end-all”

Morrisons Price Crunch

Morrisons is cheapest as new Grocer 33 year begins Subscription

15 Jun 2017 | By Ronan Hegarty

Morrisons came in £3.79 cheaper than Asda, offering the cheapest price for 13 items

store manager

Waitrose Bowen Square, Daventry: Grocer 33 store of the week Subscription

09 Jun 2017 | By Emma Weinbren

“We had a refit about two years ago and we refurbished the chilled section and the counters”

store manager

Waitrose Daventry takes dominant Grocer 33 victory Subscription

09 Jun 2017 | By Victoria Goodsell

“The entrance is attractive and inside feels spacious with nice-looking displays”

asda

Asda back on top but only sort of

09 Jun 2017 | By Ronan Hegarty

Asda wins on a technicality with Tesco cashback undercutting it

Lidl

Lidl is cheapest but mult rivals close the gap Subscription

02 Jun 2017 | By Ronan Hegarty

Tesco’s three-week winning run came to an abrupt end this week

store manager

Tesco Extra Gloucester: Grocer 33 store of the week Subscription

02 Jun 2017

“We’ve just had a very busy bank holiday weekend, which went well. We’ve also had our range change”

Asda

'Really easy' Asda scores 95 points in online Grocer 33 Subscription

06 Apr 2017 | By Victoria Goodsell

It only took 20 minutes to complete the order and there was only one unavailable item

asda delivery

Simon Gregg, Asda VP online grocery: star order Subscription

06 Apr 2017 | By Ronan Hegarty

“It’s great to hear such positive customer feedback, which backs up market and our internal metrics”

Edible flowers Sainsbury's

Sainsbury's launches edible flowers into fresh herbs fixture

27 Jun 2017 | By Michelle Perrett

The edible floral assortment is grown by local producers in the Vale of Evesham and includes varieties such as tagete marigold and viola

Sainsburys Store LED lighting

Sainsbury's reveals plan to switch all sites to LED lighting

27 Jun 2017 | By Michelle Perrett

Under the supermarket’s Sustainability Plan, greenhouse gas emissions will be cut by more than 3.4% annually

store manager of the year

store manager andy savage gold awards

Andy Savage: the Morrisons store manager who fixes things

16 Jun 2016 | By James Halliwell

The Grocer’s Store Manager of the Year has overcome countless challenges yet still has an appetite for turnarounds

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The Grocer's Waste Not Want Not webinar now available on demand

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Opportunities & Threats To Online Grocery Shopping

Shaping up the future of online grocery shopping

Whitepapers

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Whitepaper: How can the multiples beat the discounters?

Aldi and Lidl are showing continued growth, but with 94% of customers shopping at both a multiple and a discounter, and with price only the fourth most important factor to a customer, the likes of Tesco, Asda and Sainsbury’s can still beat the discounters.

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Whitepaper: Understand how customers connect with alcohol brands

In an occasion-driven industry like alcoholic drinks, there is not an ‘off-the-shelf’ consumer touchpoint journey.

Reports

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Grocery Retail Structure Report 2017 Subscription

Franchising is increasingly seen as the new route to growth for the big four, download our GRS 2017 to get the full picture

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