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service & availability news

tesco express

Tesco apologises for three-month delay in taking payments Subscription

15 Feb 2018 | By Ian Quinn

Tesco said the payment systems glitch hit around a fifth of its 1,700 Tesco Express convenience stores

Andrew Reed, a divisional MD at WR

William Reed and Valassis to offer NCS visitors exclusive deals Subscription

12 Feb 2018 | By Andrew Don

The partnership comes after William Reed bought the trademark Pro-Retail from PwC last month

Pick your own offer waitrose

Personalised vouchers set to fill Waitrose PYYO gap

09 Feb 2018 | By Ronan Hegarty

Waitrose has insisted that its customers will still benefit after it decided to pull the plug on its Pick Your Own offers

Yoga

Waitrose kicks off three-store trial of evening yoga

07 Feb 2018 | By Emily Bright

Waitrose will review whether to expand the evening yoga to other stores at the end of the trial…

Waitrose pick your own offers logo slogan

Waitrose set to end Pick Your Own Offers scheme

06 Feb 2018 | By Andrew Don

It is understood that shoppers found the promotion confusing

M&S 5

M&S turns to Starcount for customer insight transformation Subscription

06 Feb 2018 | By Andrew Don

Starcount is run by Tesco Clubcard developers Edwina Dunn and Clive Humby

atm

Convenience stores hit out at changes to ATM fees

02 Feb 2018 | By Andrew Don

Link intends to implement a phased reduction in interchange from 1 July

Christmas indie shop

UK's rural shops invested over £315m to boost in-store service Subscription

29 Jan 2018 | By Emily Bright

The 2018 Rural Shop Report found that retailers were introducing contactless payments, in-store bakeries and Post Office

Electric charger

Motor Fuel Group on track to install 200 rapid EV charging points Subscription

22 Jan 2018 | By Andrew Don

MFG signed a partnership deal with ChargePoint Services at the end of August to roll out rapid chargers

Sandwich robots

SMEs urged not to fear the rise of robot automation

12 Jan 2018 | By Helen Gilbert

One Poll quizzed 500 c-suite executives from SMEs with 50-999 employees and found 57% had concerns about robotics

Waitrose Food & Drink Report seven trends of 2017

Waitrose trials bespoke nutritionist services in two stores

09 Jan 2018 | By Helen Gilbert

Service is being offered at the supermarket’s Canary Wharf and Kingston upon Thames branches

John lewis self check in

John Lewis extends cut-off date for click & collect

21 Dec 2017 | By Matt Strudwick

Shoppers have an extra day to collect from John Lewis branches, but Waitrose customers will need to place orders by Friday

tesco delivery app

Anger as Tesco overrides online accounts to accept substitutions Subscription

11 Dec 2017 | By Ian Quinn

The move has led to a stream of complaints from shoppers angry at the settings being changed without their consent…

Waitrose Wine Tasting

Waitrose trials home wine tasting service in London area

22 Nov 2017 | By Emma Weinbren

The service was tested for six weeks among Waitrose staff before launch

Paypoint

PayPoint launches EPoS Pro and new mobile app Subscription

15 Nov 2017 | By Emily Bright

EPoS Pro is located on the PayPoint One platform, and uses cloud-based technology

John Lewis

Waitrose introduces click & collect queue-busting strategies Subscription

15 Nov 2017 | By Emily Bright

A new system of self-service check-in rolls out across 140 branches this week ahead of Black Friday

pizza takeaway web

Sainsbury's trials takeaway pizza service at three stores

15 Nov 2017 | By Emma Weinbren

The pizza counters will be tested at Cambridge Eddington, Redhill and Bradford branches for 12 weeks

New layout of Blakemore Wholesales Cash Carry depot web

Cash & carry research shows confusing depots leak sales Subscription

09 Nov 2017 | By Matt Strudwick

Research was conducted over eight days in Dhamecha’s Hayes depot

planet organic web

Planet Organic to offer same-day delivery to London customers Subscription

09 Nov 2017 | By Emma Weinbren

Delivery is available in one-hour time slots and will cost between £9.50 and £15…

JJ Food Service

JJ Food Service calls for customers to rate branches online

08 Nov 2017 | By Matt Strudwick

Nominations must be placed through the site’s Google My Business listing by 5 January

gousto xmas

Gousto launches festive recipe box to tap Christmas market Subscription

06 Nov 2017 | By Emily Bright

The new Get-Together box, launching on 14 November, contains eight seasonal recipe cards…

argos

Argos to extend Fast Track delivery via new fulfilment sites Subscription

03 Nov 2017 | By Emma Weinbren

The 200,000 sq ft of extra space will open up four-hour delivery option to six million more households

Holborns Opening_web

Refurb by prominent independent Dean Holborn grows sales 13% Subscription

01 Nov 2017 | By Matt Strudwick

Holborn’s store in Nutfield, Surrey, underwent a three-week refurbishment before reopening on 23 September…

Lidl waze app web

Waze signs up supermarkets and coffee chains to in-app ads Subscription

26 Oct 2017 | By Emma Weinbren

The Google-backed sat nav app has 1.8 million active users in the UK

christmas box hellofresh web

HelloFresh launches Christmas dinner recipe boxes

24 Oct 2017 | By Emma Weinbren

The standard Christmas box costs £69.99 for a family of four

lidl staff and customer

Lidl sees off Asda challenge with 15% cheaper shop Subscription

15 Feb 2018 | By Ronan Hegarty

The guest retailer emphatically halted Asda’s four-week winning streak

sainsbury's cheese counter

Sainsbury's takes first Grocer 33 win of 2018 Subscription

15 Feb 2018 | By Emma Gesto

Our shopper enjoyed “a pleasant visit” to a “tidy, large and spacious” store

Sainsbury's Cannock

Sainsbury's Cannock: Grocer 33 store of the week Subscription

15 Feb 2018 | By Helen Gilbert

‘I joined Sainsbury’s on a youth training scheme in 1985 and have been a manager for eight years’

filippo berio olive oil

Olive oil and E45 lotion help Asda to take another win Subscription

08 Feb 2018 | By Ronan Hegarty

The Walmart-owned retailer’s £59.89 total was £2.60 cheaper than second-placed Morrisons..

waitrose haywards heath

'Very clean' Waitrose store takes the win Subscription

08 Feb 2018 | By Emma Gesto

With its second win this year, Waitrose beat its closest rival by 10 points

Fiona McWilliam, Waitrose Menai Bridge

Waitrose Menai Bridge, Anglesey: Grocer 33 store of the week Subscription

08 Feb 2018 | By Andrew Don

‘It’s a fantastic team, and working with all the partners to deliver really great service to the local community makes me proud’

Beef steak cut

Steaks are high as Asda outmuscles rivals again in Grocer 33 Subscription

01 Feb 2018 | By Ronan Hegarty

The shopping bill totals were higher this week, as the kilo of fillet steak skewered the total upwards

morrisons meat

Top marks for service at Morrisons store Subscription

01 Feb 2018 | By Emma Gesto

The store was “kept to a high standard” and was “clean and tidy”

Morrisons store manager

Morrisons Kilmarnock: Grocer 33 store of the week Subscription

01 Feb 2018 | By Ronan Hegarty

‘It is good to hear that the store still looks and feels fresh. In the past six months we had a new-look café put in’

Asda Grantham

Morrisons closes the gap but Asda takes another pricing win Subscription

25 Jan 2018 | By Ronan Hegarty

At £57.86, Asda was just 93p cheaper than Morrisons

waitrose aisle

Waitrose store takes win by a big margin Subscription

25 Jan 2018 | By Emma Gesto

With only two unstocked items and a “well laid out store” Waitrose scored full marks for shop floor service…

Waitrose manager

Waitrose Wellington, Somerset: Grocer 33 store of the week Subscription

25 Jan 2018 | By Andrew Don

‘Christmas was the smoothest we’ve had, according to partners who have been here for seven years’

receipt Inflation money economy web

Food price inflation sees January volume sales fall Subscription

19 Feb 2018 | By Andrew Don

Volume growth for food fell for the sixth month in a row

Central England Co-op

Central England Co-op announces new store and revamp plans Subscription

12 Feb 2018 | By Andrew Don

Society opened eight new food stores and relaunched more than 20 convenience stores last year at a cost of £15m

store manager of the year

store manager andy savage gold awards

Andy Savage: the Morrisons store manager who fixes things

16 Jun 2016 | By James Halliwell

The Grocer’s Store Manager of the Year has overcome countless challenges yet still has an appetite for turnarounds

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White Paper: Why 2018 is the year to focus on ‘betterment’

It’s that time of year when we pledge to be healthier, happier versions of ourselves, but for brands and retailers, committing to ‘betterment’ should last beyond January, say brand, innovation and packaging design experts Sun Branding Solutions.

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