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service & availability news

aldi instacart

Aldi enters online grocery in US with Instacart trial

14 Aug 2017 | By Emma Weinbren

The discounter has appointed the third-party delivery service to courier its groceries to customers in three US cities…

Ubamarket  app

Warner's Budgens rolls out Ubamarket app across its estate Subscription

11 Aug 2017 | By Emma Weinbren

Supermarket shopping app Ubamarket is to roll out across the entire Warner’s Budgens estate next month

JTI tobacco

JTI supply problems hit tobacco wholesale Subscription

11 Aug 2017 | By Ronan Hegarty

Tobacco giant Japan Tobacco International has run into supply issues resulting in serious availability issues for UK customers

self service kiosks

Retailers have an opportunity for reinvention

10 Aug 2017

It’s interesting to see food growth is propping up poor retail sales in the latest BRC figures


Clubcard confusion as Tesco's new fobs prove non-contactless

03 Aug 2017 | By Ian Quinn

The fobs, used by many shoppers as an alternative to the card, have left staff having to manually scan points

M&S_WASABI_Mixed_maki_set web

Marks & Spencer links with Wasabi for sushi counter trial Subscription

02 Aug 2017 | By Emily Bright

The trial will run at five M&S stores, four of which are in London

tesco clubcard staff

Tesco to close accounts of tens of thousands of bank customers Subscription

31 Jul 2017 | By Ian Quinn

Tesco Bank has written to Clubcard Plus account holders to warn them that all accounts will be closed


iPads boost shop floor service at Sainsbury's Subscription

28 Jul 2017 | By Emma Weinbren

Sainsbury’s is giving out iPads to store management teams to encourage them to spend more time on the shop floor


Morrisons to help shoppers plan with store weather forecasts Subscription

27 Jul 2017 | By Emma Weinbren

Supermarket will set up ‘weatherboards’ in its 491 branches in partnership with MetraWeather

new £1 coin

Royal Mint urges retailers to prepare for pound coin changeover Subscription

26 Jul 2017 | By Benedict Cooper

From 15 October the round pound coin will cease to be legal tender

Ocado home delivery

One-hour delivery best for Sainsbury's, Ocado & Waitrose Subscription

18 Jul 2017 | By Emma Weinbren

Their shoppers are most likely to switch if they can get a more convenient service elsewhere


MySupermarket launches Metrico availability 'assistant' Subscription

07 Jul 2017 | By Matt Strudwick

Tool tracks delivers out-of-stock email alerts and shows availability for particular regions

leon outlet London

Leon to open two outlets at Roadchef service stations Subscription

29 Jun 2017 | By Matt Strudwick

The new restaurants will create nearly 60 jobs combined at the two sites…

Tesco click & collect

Tesco to merge grocery and GM for click & collect Subscription

23 Jun 2017 | By Ian Quinn

The rollout comes amid a rationalisation of Tesco’s GM services

Quiqup web

Express delivery service Quiqup raises £20m to fund growth Subscription

24 May 2017 | By Emma Weinbren

The startup has begun operating a delivery service for Whole Foods Market, Burger King and Tesco in London

Wholesale Mobile App web

Blakemore Wholesale launches on-the-go order app Subscription

23 May 2017 | By Michelle Perrett

The app, free for iOS and Android, offers a range of services including Click & Collect and Click & Deliver

amazon go

Amazon trademark applications indicate checkout-free plan for UK

22 May 2017 | By Emma Weinbren

The online retailer filed a trademark for the slogan ‘Every queue is a defect’ on 11 May

shopper customer

71% of supermarket customers unhappy with shopper experience Subscription

18 May 2017 | By Michelle Perrett

Supermarkets came third behind independents and pharmacies in the YouGov survey

Sainsbury's Click & Collect

Click & collect shopping problems decline, survey shows Subscription

17 May 2017 | By Ian Quinn

But consumers are increasingly frustrated with home delivery, found research by JDA and Centiro…

sainsbury's opening times sunday trading

Lobbyists issue fresh call for relaxation of Sunday trade laws Subscription

05 May 2017 | By Ian Quinn

The group has urged the next government to abolish current rules to allow a new era of ‘consumer choice and lower prices’

New five pound note _fiver

Paper £5 notes no longer legal after midnight tonight Subscription

05 May 2017 | By Michelle Perrett

From tomorrow, retailers will be able to refuse to accept paper fivers and only the polymer £5 will be legal tender

spar natural gran canaria

New Spar offers health consultations Subscription

04 May 2017 | By Ellis Hawthorne

Spar has opened its first Spar Natural “lifestyle” store in Gran Canaria

mastercard biometric card payment

Mastercard trials biometric fingerprint payment technology

20 Apr 2017 | By Emma Weinbren

Payments giant is testing a biometric credit card in two South African retailers

sainsbury's local

Sainsbury's faces Twitter backlash over new self-serve tills Subscription

18 Apr 2017 | By Emma Weinbren

Users complained the tills were unable to weigh items or allow use of own bags

Sainsburys SmartShop

Sainsbury's to roll out SmartShop app more widely

06 Apr 2017 | By Emma Weinbren

The in-store shopping app will go out to a “much bigger” audience over the course of 2017

co-op local ranges trolley

How to use the Grocer 33 online - video Video

22 Aug 2017

co-op local ranges trolley There’s a wealth of information in our Grocer 33 widgets, here’s how to use them

veet advert

Veet wax strips secure Tesco victory by a hair's breadth Subscription

17 Aug 2017 | By Ronan Hegarty

The UK’s biggest supermarket’s £58.49 total was just 56p cheaper than Morrisons’

store manager

Morrisons Shrewsbury: Grocer 33 store of the week Subscription

17 Aug 2017 | By Ronan Hegarty

We are obsessive about gaps and we are taking part in a new trial that is all about driving down the number of gaps

asda corrington

Asda wins but slips on availability Subscription

14 Aug 2017 | By Victoria Goodsell

A mid afternoon Saturday shop is always a test of availability …

store of the week

Sainsbury's Inglis Green Rd, Edinburgh: G33 store of the week Subscription

05 Aug 2017 | By Ian Quinn

“All the colleagues were recruited from the local area – it has meant quite a lot for the local community”

asda advertising

Asda gets a leg up from lamb in this week's Grocer 33 win Subscription

03 Aug 2017 | By Adam Leyland

But Sainsbury’s £7.85 average price for a half leg of lamb is lower than even Asda’s

sainsbury's large store

Sainsbury's Longstone Edinburgh wins G33 with huge score Subscription

03 Aug 2017 | By Victoria Goodsell

The checkout experience was great with a “very nice elderly gentleman chatting whilst scanning”…

Morrisons Price Crunch

Devil in the detail as Morrisons wins its first 33 of year Subscription

27 Jul 2017 | By Ronan Hegarty

Our new look Grocer 33 also aims to give more of a snapshot of how inflation or deflation is impacting the retailers

Morrisons wine section

Cut-price alcohol deal again steers Morrisons to G33 win Subscription

27 Jul 2017 | By Ronan Hegarty

Morrisons’ £91.91 total was £3.94 cheaper than Sainsbury’s, which grabbed a surprise second place this week

ocado star order

Lawrence Hene of Ocado on winning the G33 online star order Subscription

27 Jul 2017 | By Emma Weinbren

“We’ve done a lot of work this year on this both by looking at processes internally and working with the supply chain”

Ocado Van

'Excellent' Ocado website seals online 33 win

27 Jul 2017 | By Victoria Goodsell

It only took 26 minutes to complete the order on Ocado’s “excellent” website

store of the week

Sainsbury's The Galleries, Washington: G33 store of the week Subscription

27 Jul 2017 | By Emma Weinbren

“All Sainsbury’s branches are being given iPads so management teams will be able to access everything we need on the shop”

Martijn Bertisen

Send the right message at the right moment

23 Aug 2017 | By Martijn Bertisen

Households spent on average an estimated £800 on Christmas last year. They start thinking about Christmas early

electronic shelf edge label

Electronic shelf edge labelling: supermarkets step up tests

18 Aug 2017 | By Ian Quinn

Morrisons is testing two different forms of electronic shelf labels

store manager of the year

store manager andy savage gold awards

Andy Savage: the Morrisons store manager who fixes things

16 Jun 2016 | By James Halliwell

The Grocer’s Store Manager of the Year has overcome countless challenges yet still has an appetite for turnarounds

Grocer jobs Experts in FMCG

Liberty Flights Ltd Area Sales Manager

Area Sales Manager - Liberty Flights Ltd

£20,000 - £25,000 a year + fantastic commission structure (OTE £37K per annum)
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