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Waitrose Cheadle Hulme, Cheshire: Grocer 33 store of the week Subscription

‘I joined Waitrose through the leadership programme seven years ago and I’m looking forward to this new challenge’

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service and availability news & analysis

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Waitrose staff to host 'hands-on' cookery classes Subscription

11 Feb 2019 | By Marianne Calnan

The hands-on workshops are designed to give customers insight into staff’s specialisms

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Sainsbury's extends lanyard trial for disabled shoppers Subscription

04 Feb 2019 | By Marianne Calnan

Sainsbury’s provide wearers with support such as opening a new checkout or assisting with finding items

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Waitrose adds Sushi Daily to Rapid Delivery service Subscription

31 Jan 2019 | By Marianne Calnan

Customers can choose from 25 different types of sushi prepared in store

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Link offers 1,000 store owners access to new 'super-premiums' Subscription

25 Jan 2019 | By Andrew Don

Link said the incentive would take effect from April

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Channel Islands Co-op to continue Hidden Disabilities scheme Subscription

25 Jan 2019 | By Andrew Don

Staff have been trained to support and improve the shopping experience for people with hidden disabilities

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Iceland ranked top UK supermarket for customer satisfaction Subscription

23 Jan 2019

It’s the second time in a row Iceland has been the highest rated supermarket in the UK Customer Satisfaction Index

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Henderson Group integrates Zapper payment app into EDGEPoS Subscription

22 Jan 2019 | By Andrew Don

Zapper is also available in Nisa, Premier, Londis, Best-one, Costcutter and Family Shopper stores

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Unilever revamps Partners for Growth convenience website

11 Jan 2019 | By Andrew Don

Partners for Growth is designed to help retailers minimise lost sales and improve how they trade

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Waitrose customer service levels up as rivals struggle Subscription

11 Jan 2019 | By Ronan Hegarty, Marianne Calnan

Sir Charlie Mayfield hailed “the best operational performance we have seen in a number of years.”

Morrisons deliveries

Delivery investment would unlock extra sales, survey shows Subscription

10 Jan 2019 | By Steve Farrell

The study also found current last-mile delivery costs were eating into profit margins

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PayPoint retailers app made available on Apple devices Subscription

08 Jan 2019 | By Andrew Don

The payment services provider originally launched the app for users of Android operating systems

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Patisserie Valerie pairs with Yoyo for customer loyalty app Subscription

18 Dec 2018 | By Marianne Calnan

The combined mobile payment and loyalty app will launch in February at 155 outlets

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Customer complaints drop for retailers using AI, finds study Subscription

17 Dec 2018 | By Steve Farrell

Survey finds 100% of UK retailers using AI have seen improved sales

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ATM business rates dispute set to reopen following VOA appeal Subscription

07 Dec 2018 | By Andrew Don

The retailers involved in the case include Tesco, Sainsbury’s and the Co-op, supported by independent cash machine operator Cardtronics Europe

Morrisons free fruit

Morrisons to hand out free fruit to children at all stores

05 Dec 2018 | By Ian Quinn

Rival Tesco has given out more than 50 million pieces of free fruit since it launched its Free Fruit for Kids initiative

Tesco electric vehicle charging

Tesco and VW to develop electric vehicle charging network Subscription

30 Nov 2018 | By Ian Quinn

2,400 charging bays will be rolled out across 600 Tesco stores within the next three years

Booths Lytham St Annes

Booths to trial John Lewis click & collect in five stores

28 Nov 2018 | By Andrew Don

JLP said the trial was an opportunity to further extend its click & collect service

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EasyCoffee links with Yoyo for payment and loyalty scheme app Subscription

22 Nov 2018 | By Andrew Don

EasyCoffee plans to open 200 new shops by 2021

Thatchers cider

Thatchers sales up 22% in Co-op driven by data-sharing tech Subscription

22 Nov 2018 | By Andrew Don

Both Co-op and Thatchers have been using Atheon’s SKUtrak system since early summer

bestway warehouse

Bestway offers rebates to Store Excel independents

05 Nov 2018 | By Andrew Don

Retailers can accumulate rebates from both delivered and cash & carry purchases

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Amid fast-changing consumer tastes and an avalanche of new launches, how do you stand out from the crowd and build a long-term business?

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With Brexit negotiations hanging in the balance, and the prospect of a no-deal looming ever larger, what should you do to prepare?

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Guide To... Logistics

What goes on behind the scenes in any retail envi­ronment may not be seen by many but is a massive operation requiring streamlined logistics solutions. 

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