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Sainsbury's Farlington: Grocer 33 store of the week Subscription

‘Our customer demographic is a huge variety so we need to provide a range of stock for their shopping missions’

RSS feed for service and availability news & analysis

service and availability news & analysis

Coke shortage soft drinks out of stock co2

CO2 crisis still affecting soft drinks and bottled water Subscription

10 Aug 2018 | By Ronan Hegarty

Twitter users across the UK have expressed concerns over ongoing shortages of their favourite brands

shopping trolley

Slow checkouts frustrate shoppers most, finds poll

01 Aug 2018 | By Marianne Calnan

Out of stocks and trouble finding products also led to shopper frustration

clubcard new new

Tesco to overhaul its Clubcard with on-demand vouchers Subscription

31 Jul 2018 | By Ian Quinn

A year ago Tesco relaunched the Clubcard with a new look and contactless technology

clubcard new new

Loyalty cards 'no longer game-changers' finds report Subscription

30 Jul 2018 | By Ian Quinn

TCC Global research found Aldi and Lidl have the most loyal shoppers

Morrisons customer service

Morrisons kicks off Customers First service training push

27 Jul 2018 | By Ronan Hegarty

The new Customers First training initiative centres on ensuring staff are friendly and cheery


PayPoint and eBay link for Collect+ partnership

26 Jul 2018 | By Marianne Calnan

The deal will give eBay customers the option of getting parcels delivered to 2,500 selected Collect+ locations

M&S Lunch to You van

M&S scraps Lunch to You van sales operation Subscription

24 Jul 2018 | By Steve Farrell

Retailer had revealed plans for a nationwide rollout in 2016


Co-op launches food masterclasses to educate staff

20 Jul 2018 | By Ronan Hegarty

The Foodology programme aims to educate and inspire staff

England one use

Availability of beer lines struggled during World Cup Subscription

13 Jul 2018 | By Ronan Hegarty

England’s run to the World Cup semi-finals provided a boost to the grocery sector

watching world cup football beer crisps

Ald, Lidl and Iceland to close early if England makes World Cup final

10 Jul 2018 | By Steve Farrell

Lidl, the sponsor of the England football team, will open half an hour earlier than usual at 9.30am

Iceland store

Iceland is top supermarket for customer service

05 Jul 2018 | By Marianne Calnan

The supermarket scored 84/100 based on customer satisfaction

Frozen raspberries dry ice

CO2 crisis: Now frozen food is hit as retailers run low on dry ice

22 Jun 2018 | By The Grocer News Team

Some retailers have started limiting online deliveries of frozen items 

Beer, chicken, fizzy drinks and beer_composite pic CO2

Beer, fizzy drinks, chicken and meat hit by CO2 shortages

21 Jun 2018 | By The Grocer News Team

Supplies are running dangerously low right in the middle of World Cup fever and the crucial summer barbecue season

Co-op tablet

The Co-op rolls out new tablets for staff Subscription

15 Jun 2018 | By Ronan Hegarty

The new “ruggedised” terminals have been equipped with dedicated software designed to simplify tasks for staff

Sainsbury's shelf

Sainsbury's stays on top as it raises the bar on availability Subscription

15 Jun 2018 | By Ronan Hegarty, Marianne Calnan

Sainsbury’s scooped the Grocer Gold Awards for both availability and service for the sixth year in a row

Iceland delivery

Iceland offers more early morning/late evening online deliveries

04 Jun 2018 | By Steve Farrell

The retailer said it was adding 4,000 new slots across the country

Sainsbury's Bank ATM

Supermarkets appeal against extra ATM rates demands Subscription

21 May 2018 | By Ian Quinn

Case is being brought by retailers including Tesco, Sainsbury’s and the Co-op

booths barrowford

Booths installs Amazon Lockers at 18 stores

18 May 2018 | By Marianne Calnan

If successful the lockers will be rolled out more widely


PayPoint and Link pilot new cash withdrawal service

16 May 2018 | By Emily Bright

The PayPoint terminal will act like an ATM, removing the requirement for an additional machine


Deliveroo to give all its employees share options

16 May 2018 | By Steve Farrell

The longer staff are employed by the company, the more shares they will be able to accumulate



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WHITE PAPER – Accelerate your supply chain as retail pressure intensifies

Big or small, Food and Drink manufacturers are under pressure. Supermarket range reviews, massive retail mergers, the backlash against plastic packaging and the ongoing unpredictability of Brexit are just some of the huge challenges facing them in 2018. 


WHITE PAPER – Innovation… who gives a SHIFT?

There was a time where it was enough to do one thing and do it well. When simply providing a solid product and service would support your business model for many years, if not decades. But the world has changed and continues to change… fast. Brands need to be planning ahead, but also ready to react when the competition start to encroach on their territory.  


White Paper: A new model for launching new products

As three in four new product launches currently fail within a year, Bray Leino’s new comms model suggests how the traditional approach can evolve to de-risk the launch process. Hosted by The Grocer, Bray Leino invited marketers from leading food and drink brands to discuss this hypothesis. That discussion is the basis for this paper.




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