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service & availability news

Sainsburys electric cargo bike trial2 web

Sainsbury's trials UK's first cargo bike grocery delivery

19 Apr 2018 | By Marianne Calnan

Zero-emission bikes will deliver up to 100 online orders a day

Midcounties Co-op

Midcounties Co-operative adopts Happerley traceability scheme Subscription

18 Apr 2018 | By Emily Bright

Customers can view the provenance of ingredient supply chains encompassing more than 200 food and drink ranges via a QR code

amazon fulfilment centre

'Free' delivery must apply to all parts of UK, ASA rules Subscription

12 Apr 2018 | By Steve Farrell

The ASA said some retailers had been ‘misleading’ consumers with unconditional UK delivery claims

waitrose supper

Waitrose expands supper club to Horsham store Subscription

12 Apr 2018 | By Marianne Calnan

Over the last two years Waitrose has hosted supper clubs priced at £35 at stores in Haywards Heath, Newbury and Salisbury

Lidl's margot

Lidl to introduce AI customer service chatbot Subscription

23 Mar 2018 | By Steve Farrell

Customers will be able to chat to the bot using Facebook Messenger and get answers on matters like store opening times

Hancocks web 2

Hancocks' click and collect drives sales uplift Subscription

19 Mar 2018 | By Emily Bright

The confectionery wholesaler recorded £124.2m in turnover and £7m in operating profits for y/e 31 December 2016

Deliveroo Editions web

Deliveroo kicks off street food trials at Editions kitchens Subscription

13 Mar 2018 | By Steve Farrell

Deliveroo said the ‘Pop-ups’ initiative would help startup food stalls expand and reach new customers

Spar Zapper payments

Zapper mobile payment and loyalty app at more Spar stores Subscription

07 Mar 2018 | By Andrew Don

The latest rollout comes after a six-store trial at the Appleby Westward company-owned branches last autumn…

Co-op frictionless payment smartphone

Co-op trials pay-in-aisle app technology in Manchester store Subscription

07 Mar 2018 | By Andrew Don

A wider rollout of the app is planned for the summer


Drones partnership looks to lay foundation for grocery use Subscription

06 Mar 2018 | By Andrew Don

Reports of incidents involving drones flying dangerously close to planes are on the increase

Iceland Clapham

Iceland to accept paper £10 notes until Easter Monday Subscription

02 Mar 2018 | By Steve Farrell

The paper notes will be accepted at manned checkouts but not self-service ones ‘for technical reasons

tesco express

Tesco apologises for three-month delay in taking payments Subscription

15 Feb 2018 | By Ian Quinn

Tesco said the payment systems glitch hit around a fifth of its 1,700 Tesco Express convenience stores

Andrew Reed, a divisional MD at WR

William Reed and Valassis to offer NCS visitors exclusive deals Subscription

12 Feb 2018 | By Andrew Don

The partnership comes after William Reed bought the trademark Pro-Retail from PwC last month

Pick your own offer waitrose

Personalised vouchers set to fill Waitrose PYYO gap

09 Feb 2018 | By Ronan Hegarty

Waitrose has insisted that its customers will still benefit after it decided to pull the plug on its Pick Your Own offers


Waitrose kicks off three-store trial of evening yoga

07 Feb 2018 | By Emily Bright

Waitrose will review whether to expand the evening yoga to other stores at the end of the trial…

Waitrose pick your own offers logo slogan

Waitrose set to end Pick Your Own Offers scheme

06 Feb 2018 | By Andrew Don

It is understood that shoppers found the promotion confusing

M&S 5

M&S turns to Starcount for customer insight transformation Subscription

06 Feb 2018 | By Andrew Don

Starcount is run by Tesco Clubcard developers Edwina Dunn and Clive Humby


Convenience stores hit out at changes to ATM fees

02 Feb 2018 | By Andrew Don

Link intends to implement a phased reduction in interchange from 1 July

Christmas indie shop

UK's rural shops invested over £315m to boost in-store service Subscription

29 Jan 2018 | By Emily Bright

The 2018 Rural Shop Report found that retailers were introducing contactless payments, in-store bakeries and Post Office

Electric charger

Motor Fuel Group on track to install 200 rapid EV charging points Subscription

22 Jan 2018 | By Andrew Don

MFG signed a partnership deal with ChargePoint Services at the end of August to roll out rapid chargers

Sandwich robots

SMEs urged not to fear the rise of robot automation

12 Jan 2018 | By Helen Gilbert

One Poll quizzed 500 c-suite executives from SMEs with 50-999 employees and found 57% had concerns about robotics

Waitrose Food & Drink Report seven trends of 2017

Waitrose trials bespoke nutritionist services in two stores

09 Jan 2018 | By Helen Gilbert

Service is being offered at the supermarket’s Canary Wharf and Kingston upon Thames branches

John lewis self check in

John Lewis extends cut-off date for click & collect

21 Dec 2017 | By Matt Strudwick

Shoppers have an extra day to collect from John Lewis branches, but Waitrose customers will need to place orders by Friday

tesco delivery app

Anger as Tesco overrides online accounts to accept substitutions Subscription

11 Dec 2017 | By Ian Quinn

The move has led to a stream of complaints from shoppers angry at the settings being changed without their consent…

Waitrose Wine Tasting

Waitrose trials home wine tasting service in London area

22 Nov 2017 | By Emma Weinbren

The service was tested for six weeks among Waitrose staff before launch

Asda web

Asda cheapest for 22 items as it takes an emphatic win Subscription

20 Apr 2018 | By Ronan Hegarty

Eleven of the items on our shopping list were exclusively cheapest at Asda

Sainsbury's whitby

Sainsbury's Whitby: Grocer 33 store of the week

20 Apr 2018 | By Marianne Calnan

We got an Argos store-in-store in July, which has proved overwhelmingly popular


Sainsbury's beats nearest rival by 25 points Subscription

20 Apr 2018 | By Emma Gesto

Our shopper found the experience “stress-free” and “a breeze”

asda carrier bags web

Asda back on top - but now Tesco is applying pressure Subscription

12 Apr 2018 | By Ronan Hegarty

Asda made a swift return to the winner’s enclosure, having been ousted by Tesco last week

Sainsbury's Fish Counter

Sainsbury's takes Grocer 33 win by 19 points Subscription

12 Apr 2018 | By Emma Gesto

All items were in stock and “fairly easy to find”

Sainsbury's Bracknell

Sainsbury's Bracknell: Grocer 33 store of the week Subscription

12 Apr 2018 | By Marianne Calnan

‘There are 387 colleagues, and everyone seems to want to do a good job, which makes the whole operation run smoothly’

Tesco cheese aisle

Tesco finally puts an end to Asda's winning streak Subscription

05 Apr 2018 | By Ronan Hegarty

It is Tesco’s first triumph since the middle of August and only its fourth of the Grocer 33 year

Tesco Perth

Tesco Superstore, Perth: Grocer 33 store of the week Subscription

05 Apr 2018 | By Andrew Don

‘Scotland is changing its licensing laws on unit pricing next month so wines and spirits sold very well over the bank holiday

Easter eggs

Cracking Easter performance from Tesco Subscription

05 Apr 2018 | By Ronan Hegarty

Our shopper was presented with plenty of special offers for Easter eggs and hot cross buns

Asda Kilmarnock

Asda Kilmarnock: Grocer 33 store of the week Subscription

28 Mar 2018 | By Ian Quinn

‘We are winning back trust. Sales on all the Rollback items are flying’


Asda beats Waitrose by just one point Subscription

28 Mar 2018 | By Emma Gesto

Asda’s Kilmarnock store was “clean and well laid-out”

Old Speckled Hen

Old Speckled Hen helps Asda make it six wins in a row Subscription

28 Mar 2018 | By Ronan Hegarty

It was not the most convincing of wins, even though Asda offered the lowest price for 19 of the 33 items on the list


Cashless payments: can retailers keep up? Subscription

23 Apr 2018 | By Andrew Stone

Late last year, Brunel University students became the first UK shoppers to pay for groceries with only a touch of their fingertips

harrods wine web

Harrods opens fine wine and spirits rooms Subscription

23 Apr 2018 | By Marianne Calnan

The rooms will offer top-tier and lesser-known brands, with bottles priced from £12-£28,000

store manager of the year

store manager andy savage gold awards

Andy Savage: the Morrisons store manager who fixes things

16 Jun 2016 | By James Halliwell

The Grocer’s Store Manager of the Year has overcome countless challenges yet still has an appetite for turnarounds

Grocer jobs Experts in FMCG

Gisela Graham Limited  Salesperson – South London & Southern Home Counties

Salesperson – South London & Southern Home Counties - Gisela Graham Limited

Competitive basic salary, company car and excellent OTE opportunities
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