Despite gaining no points for availability, shop floor service was exceptional at this week’s winner, Asda Watford, with “friendly and knowledgeable” staff working hard to keep the store tidy and stock topped up. It also helped that there wasn’t a queue at the checkout and plenty of tills were open.
Sainsbury’s Weymouth looked “smart” on approach, was well-lit and spacious, and an employee was observed sweeping up. Despite low stock levels in some areas, the fruit and veg was “neatly stacked”. However, the checkout assistant seemed uninterested and didn’t offer to help with packing.
Tesco in Woolwich was busy but well-ordered and plenty of “really helpful” staff were around to assist with queries, but the checkout was more than four minutes long, with not enough tills open; another customer commented it was “always the way” at this store.
There was an “awful smell” in the chilled section of Morrisons Bridgwater and the rest of the store “looked like it had been ravaged” - Morrisons scored a mere 8/20 for store standards as a result. Lights had failed in some of the freezers and there were empty boxes in the fresh meat aisle. The staff were a “saving grace”.
There was a slight queue to enter the car park at Waitrose East Grinstead and the front doors were “in need of a clean”. Restocking trolleys caused congestion in aisles, staff didn’t check for items enquired about, and there was a long checkout queue. In spite of all this, availability was the best this week with only one out of stock and one not-stocked product.