Marks & Spencer news and analysis
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Comment & OpinionThis is not just a cyberattack… this is an M&S cyberattack
Whereas other businesses under attack have been able to operate and negotiate out of plain sight, M&S is trying to manage “proactively”
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NewsM&S is taking reputational damage from cyberattack: research
M&S has ‘suffered a measurable blow to its reputation and trust in its brand’
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NewsHarrods reassures customers after becoming latest retailer hit by cyberattack
Harrods confirmed it had ‘experienced attempts to gain unauthorised access to some of our systems’ on Thursday evening
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NewsM&S working ‘day and night’ to battle cyberattack, says chief
Stuart Machin’s latest apology to customers comes after Harrods also emerged as the target of a cyberattack yesterday
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Analysis & FeaturesMarks & Spencer cyberattack: the reasons, damage and lessons
As Scattered Spider – a hacking gang of ‘mostly teenagers’ – is linked to the M&S cyberattack, what’s at stake, and what options does it have?
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NewsM&S cyberattack has impacted availability on shelves, retailer admits
Taking systems offline has led to ‘pockets of limited availability in some stores’, M&S acknowledged this morning
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NewsM&S cyberattack linked to group of hackers as young as 16
The group, known as Scattered Spider, is a loosely organised network of hackers with a history of using sophisticated techniques to obtain usernames and other login credentials
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NewsMedia Bites 29 April: sugar tax extension, M&S cyber woes, food inflation
Chancellor Rachel Reeves announced in her autumn budget last year that the government was considering widening the levy
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NewsM&S staff ‘checking chillers frequently’ over fears defrost alarms impacted in cyberattack
M&S donations of surplus food from stores to charities have also been disrupted by the retailer taking systems offline to battle the cyberattack which began last Monday
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NewsM&S resorts to pen and paper to honour Sparks loyalty rewards in crippling cyberattack
M&S customers have been unable to claim rewards when scanning the Sparks app at checkouts
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Comment & OpinionWhat can M&S’s ‘cyber incident’ teach retailers about trust?
The latest retailer to fall foul of a ‘cyber incident’, M&S has been praised for its honest and open approach to dealing with the fallout. Can other retailers learn a lesson about transparency?
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NewsM&S apologises to customers over ‘cyber incident’
M&S said it had been managing the incident ‘over the last few days’
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NewsM&S and Iceland add Dubai-style chocolate bars amid viral trend
M&S has added a Pistachio version of its chunky tablet, The Big Daddy
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NewsSoho House favourite Lady A Provence Rosé launches in M&S
Soho House’s Lady A Provence Rosé has launched in selected M&S Foodhalls nationwide
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NewsReal Bread Campaign has ‘concerns’ over M&S’s ‘five-ingredient’ rolls
The campaign group highlighted a need for M&S to offer further clarity
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Comment & OpinionM&S one-ingredient corn flakes show folly of HFSS ad ban
Rather than being celebrated as a major step toward ingredient simplicity, critics dismissed the innovation as a marketing gimmick, says Craig Ralph, client services director at SPQR
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NewsLuxury chocolate Easter eggs driving increased seasonal spend for Brits
GlobalData found that shoppers planned to spend an average of £124.75 this Easter
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NewsM&S sparks debate with ‘Only 5 ingredient’ chocolate bar – that contains nine ingredients
The Dark Chocolate and Coconut Date Bar is among the latest additions to the retailer’s ‘Only… ingredients’ range, which launched in March
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NewsTrump tariffs: M&S could ‘change mind’ about selling Percy Pig sweets in the US
M&S chairman Archie Norman said Percy Pig was the retailer’s ‘gift to America’ but added ‘we might have to change our minds’
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NewsMedia Bites 4 April: recession fears over US tariffs, NI whiskey, Percy Pig
The UK, EU and Asian economies are at risk of falling into recession this year after Trump increased US tariffs