All articles by Stephen Jones – Page 19
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Comment & OpinionSainsbury’s IT ‘meltdown’ offers lessons in crisis management
The computer might say no, but customers still want a person to apologise for it
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NewsSimon Roberts apologises after IT issues led to cancelled online orders
The issue left Sainsbury’s unable to fulfill the majority of online orders or process contactless payments in stores over the weekend
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NewsSainsbury’s restructure folds Future Brands incubator into product development team
The restructure comes as part of Sainsbury’s Next Level strategy, unvieled by CEO Simon Roberts in February
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Grocer 33Waitrose Stamford: Grocer 33 store of the week
‘At this store we’re a tight ‘family’ team who all support one another’
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Comment & OpinionWaitrose ‘back to basics’ store approach bodes well for JLP’s turnaround
The partnership is back in profit after two years of consecutive losses and lost market share
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NewsWaitrose to open first new stores for a decade after returning JLP to profit
The rollout would include a mixture of Waitrose supermarkets and convenience stores, executive director James Bailey told The Grocer
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Analysis & FeaturesHow The Refill Coalition is giving refillable containers a fresh start
The Refill Coalition’s first standardised dispenser system trial, at an Aldi store in Solihull, is already ‘exceeding’ expectations in terms of logistics and sales. Can it be made to work at scale?
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NewsMorrisons partners with GenM to highlight menopause friendly products
Morrisons is reviewing its range with a view to stocking more menopause-friendly products ‘as soon as possible’
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Grocer 33Morrisons, Cheadle Heath, Stockport: Grocer 33 store of the week
‘Rami Baitiéh has brought energy and new ideas. His passion for customers is incredible and it filters down to us’
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NewsSainsbury’s, Tesco and Asda latest to cut baby formula prices, as Aldi drops again
Aldi has cut the price of its Mamia brand twice in a week in a bid to undercut Iceland
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NewsMorrisons to cut nearly 300 jobs and scrap four-day week across logistics
The cuts will affect all seven of Morrisons’ company-run distribution centres, according to documents seen by The Grocer
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NewsWaitrose partners set for ‘highest ever’ pay rise as JLP confirms pay investment
The £116m investment comes as senior partners look to quell what has been growing discontent in response to their cost-cutting plans
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NewsGreggs targets more supermarket sites after ‘record’ annual profits
Greggs’ ‘record’ performance helped it overtake McDonald’s as the UK’s number one breakfast location
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NewsSainsbury’s launches Amazon-style ‘Shop in Shop’ function for brands
It will enable brands to create customised fully branded landing pages on Sainsbury’s website
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NewsMargiotta invests in HQ in bid to supercharge Waitrose expansion
The family-owned grocer currently stocks more than 2,000 Waitrose products, and wants to grow its offer
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NewsWhole Foods Market turns to UK ‘staples’ in bid to win back shoppers
The 141 UK “staple” brands include lines from Heinz, Marmite and Ambrosia
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NewsBaby formula price war looms as Aldi undercuts Iceland’s ‘cheapest’ claim
Aldi made the change to its Mamia line, the day after Iceland launched what it claimed was the “cheapest” formula product on the market
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Grocer 33Waitrose Walton-le-Dale, Preston: Grocer 33 store of the week
Customers tend to know what they are coming for. It’s not impulsive, but they are looking for inspiration or new ideas
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NewsSainsbury’s to cut up to 1,500 roles as part of ‘Save and Invest to Win’ plan
The proposals include changes to Sainsbury’s in-store bakeries
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NewsIceland steps up infant formula campaign with new ‘cheapest’ listing
The listing would heap “further pressure” on manufacturers, regulators and grocery market “to bring prices down,” Richard Walker said