Our unique mystery shopping service has been going for more than 20 years, but we now place a greater emphasis on using it to track inflation (month on month and year on year), while also showcasing extra data and analytics on the pricing and promotion side, and from our mystery shoppers ...

The Grocer 33

arrash mahdavi asda high wycombe

Asda High Wycombe: Grocer 33 store of the week Subscription

07 Dec 2017

‘Our Night Before Christmas Boxes have been massively popular’

Asda store web

Asda High Wycombe takes win by just one point Subscription

07 Dec 2017 | By Emma Gesto

The store scored well on checkout service, with our shopper describing the member of staff there as ’friendly and efficient’

Asda store

Asda beats rivals to take 10th Grocer 33 pricing win in a row Subscription

07 Dec 2017 | By Ronan Hegarty

At £53.84, Asda was £2.87 cheaper than second-placed Morrisons

insight

crickets

Insect food for thought: perhaps not for you and me, but what about livestock feed? Subscription

27 Nov 2017 | By Ash O’Mahony

So will we all be chowing down on crickets in our tea breaks soon?

Harrods Roast and Bake Hall

Inside Harrods Roast & Bake food hall Video

23 Nov 2017 | By Emma Weinbren

Amid the luxury, the needs of the locals have not been forgotten in the first phase of the Harrods food halls revamp

asda hunts cross liverpool terry edwards

Asda Hunt's Cross, Liverpool: Grocer 33 store of the week Subscription

30 Nov 2017 | By Ian Quinn

‘Every week we look through The Grocer and say ‘that could be us one day’’

Asda manager

Asda Swanley Supercentre, Kent: Grocer 33 store of the week Subscription

24 Nov 2017 | By Ian Quinn

“The town centre is thriving. We have a big market outside the store every Wednesday”

matt clarke sainsburys swansea

Store of the week: Sainsbury's Swansea Subscription

16 Nov 2017 | By Emma Weinbren

We had a big refurb a year ago and I led the team through that. It was really tough

Tony Gagola

Sainsbury's Crawley: Grocer 33 store of the week Subscription

10 Nov 2017 | By Emma Weinbren

“We spend quite a bit of time looking at local competitors because there are lots in the area, and we look at being the be…

Tesco

Tesco St Stephen's, Hull: Grocer 33 store of the week Subscription

02 Nov 2017 | By Ian Quinn

“In August we had a new, 3,000 sq ft Holland & Barrett store open within the store”

Asda store manager

Asda Dewsbury: Grocer 33 store of the week Subscription

27 Oct 2017 | By Ian Quinn

We have been working hard on service. Recently we brought back our own mystery shopping exercise

Waitrose Sheff

Waitrose Ecclesall Road, Sheffield: G33 store of the week Subscription

20 Oct 2017 | By Emma Weinbren

“I would love to see a sushi bar in our branch. We are quite a ‘food for now’ store anyway and we have a peak trade around

simon anbany tesco crediton

Tesco Crediton: Grocer 33 store of the week Subscription

12 Oct 2017 | By Ian Quinn

“Five or six weeks ago, we had the latest self-service checkouts fitted”

mark robison tesco aberdeen

Tesco Danestone, Aberdeen: Grocer 33 store of the week Subscription

05 Oct 2017 | By Ian Quinn

“We’re very fortunate as we’ve just had one of the new Tesco cafés installed”

andy meechan sainsburys cobham

Sainsbury's Bridge Way, Cobham: Grocer 33 store of the week Subscription

01 Oct 2017 | By Emma Weinbren

“I started at Sainsbury’s when I was 16. After my degree I was asked to go on the graduate programme”

Tesco Mannings Heath Store of week

Tesco Mannings Heath, Poole: Grocer 33 store of the week Subscription

21 Sep 2017 | By Ian Quinn

“Someone once told me the best thing you can do as a manager is get in early every day and walk every foot of the store”

Tesco Perth: store of the week

Tesco Perth: Grocer 33 store of the week Subscription

14 Sep 2017 | By Ian Quinn

“Although we are classed as an Extra, I class this very much as a food store. Non-food is of minor importance to my customers

daren turner sainsburys ramsgate

Sainsbury's Ramsgate: Grocer 33 store of the week Subscription

07 Sep 2017 | By Ronan Hegarty

“I joined the old store as a deputy in 1990, so it’s been a real journey for me”

paul bunyon tesco sandhurst

Tesco Sandhurst: Grocer 33 store of the week Subscription

31 Aug 2017 | By Ian Quinn

“Only Pitsea and Slough are bigger. The size of the store works to our advantage”

price winners

Asda store

Asda beats rivals to take 10th Grocer 33 pricing win in a row Subscription

07 Dec 2017 | By Ronan Hegarty

At £53.84, Asda was £2.87 cheaper than second-placed Morrisons

Asda web

Asda wins again with low prices across the board Subscription

30 Nov 2017 | By Ronan Hegarty

As in recent weeks, the victory was based on consistently low prices

jack daniels

Jack Daniel's at £15 helps Asda keep up its winning run

24 Nov 2017 | By Ronan Hegarty

Perhaps the biggest surprise this week was Waitrose coming in cheaper than Sainsbury’s

tesco delivery app

Anger as Tesco overrides online accounts to accept substitutions Subscription

11 Dec 2017 | By Ian Quinn

The move has led to a stream of complaints from shoppers angry at the settings being changed without their consent…

Waitrose Wine Tasting

Waitrose trials home wine tasting service in London area

22 Nov 2017 | By Emma Weinbren

The service was tested for six weeks among Waitrose staff before launch

Paypoint

PayPoint launches EPoS Pro and new mobile app Subscription

15 Nov 2017 | By Emily Bright

EPoS Pro is located on the PayPoint One platform, and uses cloud-based technology

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CLICK HERE to search for the products, services and companies you need in the definitive guide to the UK food and drink industry.

Webinars

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The Soft Drinks Sugar Levy Webinar

What does the Sugar Levy mean? Everything you ever wanted to know and never dared to ask

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Coca-Cola: How to Bring Sales and Operations Alive with Data

Implementing a robust Sales and Operation process at Coca-Cola

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Keep up with the latest trends in the e-commerce industry

Latest Opportunities and Threats in Today’s Online Grocery Shopping Landscape

Whitepapers

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White Paper: 9 Questions brands want to ask about Gen Z, answered

Never has a generation been so well connected to information, entertainment, and other people. Generation Z has been a focus for sensationalist headlines and cultural critique, but how much of it is true, and what do marketers need to do to appeal to this increasingly significant audience?

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White Paper: What are the eight myths surrounding online shopping?

It might seem like online shopping is growing at an exponential rate, with new formats, new technology and new functionality emerging every day.  But in reality, in-store sales still account for 95 per cent of all retail experiences worldwide, and 15 per cent in the UK.

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White Paper: Boost productivity and empower your workforce with RPA

Retailers are under increasing pressure from new discount formats, online retailing and the introduction of the national living wage. They need new ways to boost productivity and empower their workforce to deliver great customer service – and get ahead of the competition.

Reports

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